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Compare Medallia Experience Cloud vs CustomerCount

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for CustomerCount medium
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Comparison Summary

This comparison report of Medallia Experience Cloud vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 3622 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and CustomerCount

Medallia Experience Cloud, CustomerCount, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. " - Nicole Myers

"The call center subject matter expertise at CustomerCount weighed very heavily on our decision to use the online enterprise management feedback system. We are also very pleased with the after sales service. Most companies state the high level of ser...vice, the team at CustomerCount delivers it on a regular basis. " - Toastmasters International

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than CustomerCount for

Software Failure Risk

  • medium

logo CustomerCount

Focus area

CustomerCount is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

2001

Financials

SERIES F

NA

Business Need

Total Processes
(we found evidences for)

50

43

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (127)

measuring net promoter score

Read Reviews (76)

Read Reviews (25)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (15)

engagement management

Read Reviews (130)

Read Reviews (37)

engaging and following up

Read Reviews (90)

Read Reviews (22)

customer case management

Read Reviews (72)

Read Reviews (0)

rating and review management

Read Reviews (54)

Read Reviews (3)

helpdesk management

Read Reviews (32)

Read Reviews (6)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (0)

communication management

Read Reviews (20)

Read Reviews (7)

sending & publishing communications

Read Reviews (8)

Read Reviews (7)

social media management

Read Reviews (18)

Read Reviews (15)

social media analytics

Read Reviews (11)

Read Reviews (5)

engaging on social media

Read Reviews (4)

Read Reviews (4)

lifetime value management

Read Reviews (9)

Read Reviews (0)

reputation management

Read Reviews (4)

Read Reviews (1)

performance management

Read Reviews (4)

Read Reviews (4)

workflow management

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (6)

loyalty management

Read Reviews (1)

Read Reviews (15)

create engagement based loyalty

Read Reviews (0)

Read Reviews (8)

enriching contact list

Read Reviews (0)

Read Reviews (3)

contact list management

Read Reviews (0)

Read Reviews (6)

enriching contact list

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting