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Compare Liveperson Chatbots vs SmartAction

Comparison Summary

For Liveperson Chatbots vs SmartAction comparison, Our AI algorithm looked at 1455 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson Chatbots and SmartAction to solve their respective business needs.

Pros and cons of Liveperson Chatbots and SmartAction

Liveperson Chatbots is more suited to businesses that require Engagement Management with Chat and Social Media Management with Social Media where as SmartAction is focused towards Helpdesk Management with Phone Calls and Customer Feedback Management with Promotions .

logo Liveperson Chatbots

Focus area

Liveperson Chatbots is better than SmartAction for

Software Failure Risk

  • low

logo SmartAction

Focus area

Software Failure Risk

  • medium

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

conversational AI, Virtual Agents for Call Center Automation

Age

1995

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

30

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

managing social media account


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


helpdesk management


conversion management


contact list management



generation of new leads


lifetime value management


sales document management


training & onboarding


workflow management


rating and review management


loyalty management




sales incentive management




billing and invoice management


competitive intelligence


membership management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Grow market share

  • Increase customer life time value

  • Improve digital and social presence

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more
  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting