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Compare Livechat vs LiveHelpNow

Comparison Summary

For Livechat vs LiveHelpNow comparison, Our AI algorithm looked at 10526 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Livechat and LiveHelpNow to solve their respective business needs.

Pros and cons of Livechat and LiveHelpNow

Livechat is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Website where as LiveHelpNow is focused towards Helpdesk Management with Chat and Engagement Management with Social Media .

Both Livechat and LiveHelpNow are Live Chat software, peers recommend Livechat for customer feedback management and measuring customer satisfaction where as LiveHelpNow is more known for helpdesk management .

logo Livechat

Focus area

Livechat is better than LiveHelpNow for

Software Failure Risk

  • low

logo LiveHelpNow

Focus area

LiveHelpNow is better than Livechat for

Software Failure Risk

  • low

About

LiveChat | Live Chat Software and Help Desk Software

LiveHelpNow -Fully integrated customer service suite....

Age

2002

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

87

43

Total Goals
(we found evidences for)

18

8

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


contact list management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management


content management


loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management

contract management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • See 5 more

Top Channels

Channels Used

  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more
  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting