cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Kustomer vs NABD

Failure Risk Guidance Security Report ?

Failure Risk for Kustomer low Failure Risk for NABD low
Know More

Comparison Summary

For Kustomer vs NABD comparison, Our AI algorithm looked at 3581 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Kustomer and NABD to solve their respective business needs.

Pros and cons of Kustomer and NABD

Kustomer is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as NABD is focused towards Helpdesk Management with Phone Calls and Knowledge Management .

Both Kustomer and NABD are Help Desk software, peers recommend Kustomer for contacts history and advertisement where as NABD is more known for helpdesk management and knowledge management .

logo Kustomer

Focus area

Kustomer is better than NABD for

Software Failure Risk

  • low

logo NABD

Focus area

NABD is better than Kustomer for

Software Failure Risk

  • low

About

Kustomer: Customer Service Software Reimagined

Multi-Channel Customer Support Software and Help Desk ...

Financials

SERIES D

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

27

Total Goals
(we found evidences for)

14

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (105)

Read Reviews (56)

engaging and following up

Read Reviews (36)

Read Reviews (52)

contact list management

Read Reviews (84)

Read Reviews (42)

contacts history

Read Reviews (39)

Read Reviews (0)

tracking contacts

Read Reviews (2)

Read Reviews (0)

advertisement

Read Reviews (72)

Read Reviews (0)

customer feedback management

Read Reviews (65)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (12)

measuring net promoter score

Read Reviews (5)

Read Reviews (0)

workflow management

Read Reviews (49)

Read Reviews (44)

helpdesk management

Read Reviews (44)

Read Reviews (107)

knowledge management

Read Reviews (38)

Read Reviews (57)

communication management

Read Reviews (35)

Read Reviews (13)

sending & publishing communications

Read Reviews (28)

Read Reviews (12)

social media management

Read Reviews (13)

Read Reviews (14)

social media analytics

Read Reviews (12)

Read Reviews (10)

conversion management

Read Reviews (12)

Read Reviews (0)

lifetime value management

Read Reviews (12)

Read Reviews (2)

training & onboarding

Read Reviews (10)

Read Reviews (0)

loyalty management

Read Reviews (9)

Read Reviews (0)

customise loyalty program

Read Reviews (7)

Read Reviews (0)

competitive intelligence

Read Reviews (9)

Read Reviews (1)

touchpoint management

Read Reviews (6)

Read Reviews (0)

channel management

Read Reviews (6)

Read Reviews (0)

content management

Read Reviews (4)

Read Reviews (2)

lead qualification

Read Reviews (4)

Read Reviews (0)

lead qualification: technographic

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (1)

Read Reviews (36)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • Twitter

  • mobile

  • phone calls

  • Facebook

  • chat

  • mobile app

  • text SMS

  • website

  • user generated content

  • blogs

  • Facebook page

  • See 10 more

  • social media

  • e-mail

  • Twitter

  • mobile

  • phone calls

  • Facebook

  • chat

  • mobile app

  • text SMS

  • website

  • user generated content

  • blogs

  • Facebook page

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting