cuspera logo CUSPERA

Compare Khoros Communities vs Salesforce Community Cloud

Comparison Summary

For Khoros Communities vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1781 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Khoros Communities and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Khoros Communities and Salesforce Community Cloud

Khoros Communities is more suited to businesses that require Engagement Management and Social Media Management with Social Media where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo Khoros Communities

Focus area

Khoros Communities is better than Salesforce Community Cloud for

Software Failure Risk

  • low

logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

About

Online brand communities to create digital spaces for customers

Online Community Software - Salesforce.com

Age

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

51

50

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

engaging on social media


helpdesk management


content management

content publishing


knowledge management


communication management

sending & publishing communications



customer feedback management

measuring customer satisfaction



lifetime value management


campaign management


competitive intelligence


contact list management


sales document management

proposal & quote management

contract management


workflow management


training & onboarding


products & pricelist management


advocacy management


loyalty management

customise loyalty program



conversion management


rating and review management


customer case management



relationship management




opportunity management




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting