JomSocial vs. Salesforce Community Cloud: Comparing Best Community Management Solutions 2026

Overview: JomSocial and Salesforce Community Cloud as Community Management Category solutions.

JomSocial excels in detailed communication and content management, making it popular among consumer services and sports industries. Its strong integration and migration features are favored in large enterprises. In contrast, Salesforce Community Cloud focuses on engagement and collaboration, supporting enterprises across various industries like IT and HR. Its emphasis on customer acquisition and brand awareness align it well with businesses looking to expand their customer base.

JomSocial: JomSocial is widely used by Joomla users for creating open source social networks. This award-winning software offers extensive community features.

Salesforce Community Cloud: Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

JomSocial Salesforce Community Cloud
Key Capabilities Supported JomSocial supports communication and content management, including sending communications and managing proposals, which streamline user interactions. → Salesforce Community Cloud focuses on engagement management and collaboration, aiding enterprises in building active communities and managing knowledge effectively. →
Business Goals JomSocial facilitates enhancing customer relationships and improving efficiency, aligning well with enterprises in consumer services aiming to elevate user experience. → Salesforce Community Cloud targets customer acquisition and building brand awareness, which benefits enterprises looking to scale and improve internal communications. →
Core Features JomSocial features robust integration and data handling capabilities, such as custom reports and data export/import, valuable for large-scale enterprise operations. → Salesforce Community Cloud offers integration and analytics, with an emphasis on AI-powered features that support insightful decision-making and efficient data use. →
Vendor Support JomSocial provides comprehensive 24/7 support, with email and chat options, catering to large enterprises needing reliable assistance. → Salesforce Community Cloud offers diverse support with 24/7 availability and a focus on comprehensive chat and phone support for broad user bases. →
Segments and Industries JomSocial is mainly used in large enterprises within consumer services and sports, leveraging its content management capabilities for effective communication. → Salesforce Community Cloud is favored by enterprises ranging from small to large in industries like IT and human resources, reflecting its adaptability and broad engagement tools. →
Operational Alignment JomSocial suits large enterprises by efficiently fitting into operations with high communication demands, ensuring integration with existing workflows. → Salesforce Community Cloud seamlessly integrates into diverse enterprise workflows, especially those prioritizing engagement and information sharing across departments. →
lightning

Applying your context and needs changes the comparison

JomSocial and Salesforce Community Cloud: Best activities based on customer satisfaction

JomSocial in Action: Unique Activities

What Are the key features of JomSocial for Communication Management?
The system enables users to send email notifications for various events, such as group publication, new messages on user profiles, and video conversion completion. It also allows administrators to post wall messages on events and send emails to all event participants. The system aims to improve communication by minimizing duplicate emails, renaming messages to more accurate terms, and ensuring that notifications work properly across different devices.
"...4225 Send email notifications to group owner once the group is published...." Social Plugin for Joomla
How can JomSocial enhance your Content Management process?
Users can share content on various social media platforms. nAdministrators have the ability to manage content and users. nThe platform encourages sharing and generates content for search engines.
"...Make your social site truly viral by allowing your members to share content across Facebook, Twitter, Tumblr and more. ..." Joomla Community Extension

Salesforce Community Cloud in Action: Unique Activities

How does Salesforce Community Cloud address your Engagement Management Challenges?
Salesforce Community Cloud provides a comprehensive platform for managing customer and partner engagements. It facilitates interactions through portals, integrates with various applications like Chatter and Knowledgebase, and enables personalized experiences. Limitations include restricted visibility for users not logged into the platform.
"...Can be used internally an intranet type solution to engage with internal employees allowing integration to Salesforce Chatter and other Salesforce app like Sales and Marketing Cloud...." Peer review by Michael Tantouri, Customer Success Manager, Sitecore
What makes Salesforce Community Cloud ideal for Collaboration?
Salesforce Community Cloud fosters collaboration through various features. These features include a shared space for information exchange, file collaboration, and real-time data exchange. Users can also leverage features such as a social feed for communication and a knowledge base for access to information.
"...If you need to spin up a site for collaboration or information for your current Salesforce user base, then communities is the best option, as it allows easy access...." Peer review by Manager in Information Technology
How can Salesforce Community Cloud enhance your Knowledge Management process?
Salesforce Community Cloud offers a searchable knowledge base to empower customers to find answers independently. nThe platform also includes features for collaboration and communication, enabling users to interact with each other and with support agents.nWhile the knowledge base provides fundamental functionality, limitations in search capabilities and user interface design hinder user experience.
"...We are building our information knowledge base within the Salesforce Community Cloud to offer our service teams with immediate access to common answers...." Peer review by Analyst in Information Technology
Why is Salesforce Community Cloud the best choice for Community Building?
Salesforce Community Cloud enables the creation of customized digital experiences for various stakeholders. nThese experiences facilitate interaction, collaboration, and information sharing through integrated applications and data. nCommunity Cloud provides tools for building and managing communities, allowing businesses to connect with their customers, partners, and employees effectively.
"...I didn't actually develop the community, so maybe if I played a hand in the back end, I'd have a higher rating...." Peer review by Manager in Marketing
What benefits does Salesforce Community Cloud offer for Contact List Management?
Salesforce Community Cloud enables users to manage contact lists effectively by providing comprehensive search functionality across various fields, including work order, customer, and contact details. nThe platform facilitates streamlined communication with clients by integrating key business functionalities in a centralized location. nHowever, users may encounter limitations with the number of redirects available when utilizing the platform.
"...All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc..." Peer review by Nathan T., Head of strategic development, Financial Services

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

JomSocial Salesforce Community Cloud
Peer score 4.2 4.1
Peer insights 3260 847
Top industries
Consumer Services 25.0%
Computer Software 24.0%
Sports 22.0%
Computer Software 19.0%
Information Technology And Services 13.0%
Human Resources 12.0%
SMB and Mid-Market 100.0% 66.0%
Enterprise 0.0% 34.0%

Integrations

Ecosystem partners each product commonly connects with.

Salesforce Community Cloud

Tubular
4.8
Zapier
4.7
Notion
4.6
Tremendous
4.3
Copper
4.5
Slack
4.7
FireText
4.0
Viber
4.3

News

Latest JomSocial news

JomSocial 5.0.0 Released Fully Compatible with Joomla 6 & PHP 8.3

JomSocial has released version 5.0.0, offering full compatibility with Joomla 6 and PHP 8.3. This update includes refactoring of backend and frontend methods, improved installation and configuration processes, and updated themes and templates for seamless integration with Joomla 6. The release ensures stability and a smooth upgrade path for users planning to migrate to Joomla 6.

25/05/2026 - source

Latest Salesforce Community Cloud news

Snaps Specs Get an Enterprise Boost from Salesforce and Nvidia

Salesforce partners with Snap Inc. to integrate its Agentforce AI agents into Snap's Specs augmented-reality glasses for enterprise use. This integration aims to enhance hands-free workplace tasks in various environments, leveraging Salesforce's AI capabilities to provide practical applications for Snap's Specs in the enterprise market.

21/09/2026 - source