Insightly CRM vs. Capsule CRM: CRM Solution Comparison 2025

Overview: Insightly CRM and Capsule CRM as CRM Category solutions.

Insightly CRM and Capsule CRM offer distinct CRM functionalities. Insightly focuses on a wider range of tasks, including extensive integration capabilities and data handling, suitable for large enterprises and diverse industries, like IT and Financial Services. Capsule CRM, however, emphasizes core CRM functionalities like contact and engagement management with a focus on medium to small scale enterprises, particularly in sectors like IT and Marketing. Both have their unique vendor support offers, catering to varied operational preferences of businesses.

Insightly CRM: Insightly, the modern CRM, helps teams sell smarter and grow faster. Watch a demo-on-demand to build lasting customer relationships affordably.

Capsule CRM: Capsule CRM simplifies contact, sales, task, and project management for startups, small to medium businesses, and larger organizations. Time saved can be spent on preferred activities.

Insightly CRM and Capsule CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Insightly CRM supports diverse capabilities like contact list management, engagement management, and workflow management. It's well-suited for managing leads and communications effectively. read more →

Capsule CRM focuses on core CRM areas like contact list management and engagement management, making it ideal for forecasting and sales document management. read more →

Business Goals

Insightly CRM helps achieve goals related to enhancing customer relationships and acquiring new customers. It also aids in sales growth and communication improvements. read more →

Capsule CRM aims to increase sales and revenue while enhancing customer relationships. It's designed to improve stakeholder relations and communication. read more →

Core Features

Insightly CRM boasts features like analytics, robust integration, and custom reports. It provides strong data import and export capabilities, appealing to users managing large data sets. read more →

Capsule CRM offers key features including integrations and custom reports. It supports data import and export, catering to businesses needing basic analytics. read more →

Vendor Support

Insightly CRM offers comprehensive support options: 24/7 support, email, chat, and phone. This setup matches businesses needing constant and varied help. read more →

Capsule CRM provides essential support channels, including email, phone, and limited chat. 24/7 support is less prioritized but available. read more →

Segments and Industries

Insightly CRM is popular in large enterprises and aligned with industries like IT and Financial Services. It also serves the education sector. read more →

Capsule CRM is used by mid-market enterprises, particularly in IT, Computer Software, and Marketing industries. read more →

Operational Alignment

Insightly CRM fits large-scale operations needing broad integration and data capabilities. It supports complex business environments. read more →

Capsule CRM suits smaller operational scales, focusing on straightforward CRM needs. It's ideal for less complex business environments. read more →