Comparison Summary
This comparison report of HubSpot Service Hub vs. OTRS is based on a specific set of business needs and context. The comparison uses 4415 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing HubSpot Service Hub and OTRS
HubSpot Service Hub, OTRS, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
OTRS focuses on Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer service software to answer customer queries and issues.
Ticket System and Helpdesk Software | OTRS
Age
2006
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
76
39
Total Goals
(we found evidences for)
14
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
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Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
-
Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
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e-mail
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display advertisement
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phone calls
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chat
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website
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user generated content
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blogs
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
