Comparison Summary
This comparison report of Helpshift vs. Supportbench is based on a specific set of business needs and context. The comparison uses 4445 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and Supportbench
Helpshift, Supportbench, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
Supportbench focuses on Customer Case Management with Mobile, Customer Feedback Management, Helpdesk Management, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Supportbench - Beautiful and intelligent customer support software ...
Age
2011
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
34
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
Top Channels
Channels Used
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user generated content
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blogs
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mobile
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mobile app
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e-mail
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social media
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phone calls
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promotions
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text SMS
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offline
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point of sale
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omnichannel
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chat
- See 10 more
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user generated content
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blogs
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mobile
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mobile app
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e-mail
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social media
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phone calls
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promotions
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text SMS
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offline
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point of sale
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omnichannel
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chat
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
