cuspera logo CUSPERA

Compare Helpshift vs NABD

Comparison Summary

For Helpshift vs NABD comparison, Our AI algorithm looked at 4633 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpshift and NABD to solve their respective business needs.

Pros and cons of Helpshift and NABD

Helpshift is more suited to businesses that require Customer Feedback Management and Engagement Management with Mobile where as NABD is focused towards Helpdesk Management with Phone Calls and Knowledge Management .

Both Helpshift and NABD are Help Desk software, peers recommend Helpshift for advertisement where as NABD is more known for helpdesk management and engaging and following up .

logo Helpshift

Focus area

Helpshift is better than NABD for

Software Failure Risk

  • low

logo NABD

Focus area

NABD is better than Helpshift for

Software Failure Risk

  • low

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Multi-Channel Customer Support Software and Help Desk ...

Age

2011

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

52

27

Total Goals
(we found evidences for)

14

5

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up




knowledge management


contact list management


workflow management


communication management

sending & publishing communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • Twitter

  • mobile

  • phone calls

  • Facebook

  • chat

  • mobile app

  • text SMS

  • website

  • user generated content

  • blogs

  • Facebook page

  • See 10 more
  • social media

  • e-mail

  • Twitter

  • mobile

  • phone calls

  • Facebook

  • chat

  • mobile app

  • text SMS

  • website

  • user generated content

  • blogs

  • Facebook page

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting