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Compare Helpshift vs Deskero Helpdesk

Comparison Summary

For Helpshift vs Deskero Helpdesk comparison, Our AI algorithm looked at 5091 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpshift and Deskero Helpdesk to solve their respective business needs.

Pros and cons of Helpshift and Deskero Helpdesk

Helpshift is more suited to businesses that require Customer Feedback Management and Engagement Management with Mobile where as Deskero Helpdesk is focused towards Helpdesk Management and Knowledge Management with Social Media .

logo Helpshift

Focus area

Software Failure Risk

  • low

logo Deskero Helpdesk

Focus area

Deskero Helpdesk is better than Helpshift for

Software Failure Risk

  • low

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Deskero: Help desk software and support ticket system

Age

2011

2007

Financials

SERIES C

SERIES A

Business Need

Total Processes
(we found evidences for)

52

39

Total Goals
(we found evidences for)

14

4

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up




knowledge management


contact list management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management





touchpoint management


channel management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • See 1 more

Top Channels

Channels Used

  • social media

  • chat

  • e-mail

  • mobile

  • Facebook

  • Twitter

  • phone calls

  • mobile app

  • user generated content

  • blogs

  • website

  • offline

  • on premises

  • Instagram

  • omnichannel

  • text SMS

  • point of sale

  • See 14 more
  • social media

  • chat

  • e-mail

  • mobile

  • Facebook

  • Twitter

  • phone calls

  • mobile app

  • user generated content

  • blogs

  • website

  • offline

  • on premises

  • Instagram

  • omnichannel

  • text SMS

  • point of sale

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting