Overview: Helpshift and Deskero Helpdesk as Help Desk Category solutions.

Helpshift excels in customer feedback and engagement management, focusing on enhancing customer relationships with AI-powered features and extensive integration capabilities. Suitable for enterprises, Helpshift offers comprehensive support across multiple channels. Deskero Helpdesk focuses more on direct helpdesk and social media management. It's fit for large enterprises and emphasizes integration with chat platforms. Deskero provides reliable communication management with a variety of channels, though its support options are less expansive than Helpshift's.

Helpshift: Helpshift offers an AI-first customer service platform combining artificial intelligence, skilled human specialists, and advanced technology. It is the only solution providing this comprehensive approach.

Deskero Helpdesk: Deskero offers customizable, cloud-based help desk software and support ticket systems. A free trial is available to enhance customer service management.

Helpshift and Deskero Helpdesk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Helpshift focuses on customer feedback management and engagement, aligning with the needs of businesses to measure satisfaction and manage helpdesks efficiently. read more →

Deskero Helpdesk emphasizes helpdesk management and social media handling, meeting operational needs for communication and engagement through varied platforms. read more →

Business Goals

Helpshift aids in enhancing customer relationships and acquiring customers, aligning well with business objectives of improving customer lifetime value. read more →

Deskero Helpdesk supports improving internal communications and customer relationships, aiming to boost customer acquisition and operational efficiency. read more →

Core Features

Helpshift's standout features are AI-powered tools and wide integrations, catering to enterprises needing robust analytics and custom reporting. read more →

Deskero Helpdesk features include integrations and secure data handling, addressing the operational needs for efficient data import and export. read more →

Vendor Support

Helpshift provides extensive 24/7 support options, including phone and chat, which resonates with enterprises needing reliable, continuous assistance. read more →

Deskero Helpdesk offers standard chat and email support, with an emphasis on 24/7 availability but fewer phone support options. read more →

Segments and Industries

Helpshift primarily serves enterprises, with a significant presence in IT services and computer software industries. read more →

Large enterprises are the main users of Deskero Helpdesk, with strong representation in education, computer software, and IT services. read more →

Operational Alignment

Helpshift fits well into complex enterprise operations, offering solutions for various scales and environments with its mobile and offline channels. read more →

Deskero Helpdesk is tailored to enterprises that require social media and chat channel integration, suitable for direct customer engagement. read more →