Overview: Google Drive and SugarSync as Data Management Platform Category solutions.

Google Drive excels with broad capabilities like collaboration and extensive security features, making it ideal for large enterprises, especially in education and IT. SugarSync, while offering core features and support, is better suited for small to mid-market segments due to its limited scope in capabilities and customer support options.

Google Drive: Google Drive offers personal cloud storage and file sharing. Content can be securely shared with other users.

SugarSync: SugarSync is a cloud file sharing, file sync, and online backup service. It allows existing folder structure backup and offers a 30-day free trial.

Google Drive and SugarSync: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Google Drive supports collaboration, content management, and workflow management. This broad capability suit allows users to efficiently handle sales documents and manage communications. read more →

SugarSync offers collaboration and content sharing, but with a limited scope. It includes basic sales document management and helpdesk management functions. read more →

Business Goals

Google Drive aids in improving internal communications, acquiring new customers, and growing market share by enhancing digital and social presence. read more →

SugarSync focuses on acquiring customers and slightly increasing revenue, but does not significantly enhance broader strategic goals. read more →

Core Features

The standout features of Google Drive include security and privacy, seamless integration, and data import/export capabilities, fitting diverse user needs. read more →

SugarSync provides basic security, compliant data export and import functions, but offers less robust analytics and integration options compared to Google Drive. read more →

Vendor Support

Google Drive offers 24/7 email, phone, and chat support, aligning well with enterprise customers' needs for constant availability. read more →

SugarSync provides limited email and chat support, lacking the comprehensive support channels required by larger organizations. read more →

Segments and Industries

Primarily used by large enterprises and the education sector, Google Drive is favored by IT and software industries. read more →

SugarSync fits small to mid-market enterprises and is used in computer software, IT services, and marketing. read more →

Operational Alignment

Google Drive integrates into complex operational environments, supporting large-scale enterprise workflows effectively. read more →

SugarSync aligns with smaller business operations, offering a straightforward fit for basic content management tasks. read more →