Overview: GetFeedback and Startquestion survey as Customer Feedback Management Category solutions.

GetFeedback is a comprehensive solution for customer feedback management, aligning with various features and support options that cater to larger enterprises. Startquestion survey, while providing essential feedback capabilities, is more suitable for smaller businesses looking for specific survey functions and data management features.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Startquestion survey: Startquestion survey is a professional tool for creating online questionnaires to research clients, employees, and communities. It offers an intuitive interface, advanced survey logic, and comprehensive distribution options.

GetFeedback and Startquestion survey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback focuses on collecting feedback and measuring net promoter scores. It also supports engaging conversational surveys and automated workflows. read more →

Startquestion survey enables collecting feedback and measuring customer satisfaction. It offers sales document management and contract management. read more →

Business Goals

GetFeedback aims to improve customer satisfaction and acquire customers by enhancing brand engagement and increasing ROI. read more →

Startquestion survey is designed to improve customer satisfaction and acquire customers, supporting a more direct sales approach. read more →

Core Features

GetFeedback stands out with its analytics, integration options, and custom reports. Its AI-powered features and data export capabilities are notable. read more →

Startquestion survey provides custom reports and analytics. It focuses on data import and compliance to meet privacy needs. read more →

Vendor Support

GetFeedback provides 24/7 support along with email, phone, and chat support options. It emphasizes training and onboarding. read more →

Startquestion survey offers 24/7 support and includes chat, email, and phone support. It is more basic in training support. read more →

Segments and Industries

GetFeedback caters to enterprises, large, and mid-market customers, with significant use in IT services and software industries. read more →

Startquestion survey focuses on smaller enterprises and mid-market businesses, with applications in design and automotive industries. read more →

Operational Alignment

GetFeedback integrates into operational workflows for enterprises, providing scalable solutions with advanced features. read more →

Startquestion survey aligns with operations of smaller businesses, offering specific tools for simpler environments. read more →