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Compare Gainsight Platform vs Gainsight CS

Comparison Summary

For Gainsight Platform vs Gainsight CS comparison, Our AI algorithm looked at 13457 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Gainsight Platform and Gainsight CS to solve their respective business needs.

Pros and cons of Gainsight Platform and Gainsight CS

Gainsight Platform is more suited to businesses that require Customer Feedback Management and Training & Onboarding where as Gainsight CS is focused towards Engagement Management with Mobile and Customer Feedback Management .

Both Gainsight Platform and Gainsight CS are Customer Success Platform software, peers recommend Gainsight Platform for Customer success management and sales call management where as Gainsight CS is more known for engaging and following up and customer engagement .

logo Gainsight Platform

Focus area

Gainsight Platform is better than Gainsight CS for

Software Failure Risk

  • medium

logo Gainsight CS

Focus area

Gainsight CS is better than Gainsight Platform for

Software Failure Risk

  • medium

About

SaaS Platform Built for Customer Success

Customer Success Software to Retain and Grow Customers at Scale

Age

2011

2011

Financials

SERIES E

SERIES E

Business Need

Total Processes
(we found evidences for)

102

48

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding



workflow management


customer case management


contact list management

creating contact list



social media management

social media analytics

engaging on social media


sales call management

call transcription

meeting management


lifetime value management


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

contract management

proposal & quote management


advocacy management


renewal management


generation of new leads


knowledge management

creating knowledge base


relationship management


rating and review management



communication management

sending & publishing communications

tracking & monitoring communications





subscription management




touchpoint management



sales review & feedback



account management






opportunity management



social media marketing


international marketing


courses & assessment

create learning path




competitive intelligence



community building



category management



segmentation and targeting


performance management


follower management


channel management


trade show marketing


revenue cycle management




Top Goals

Goals Achieved

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more
  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting