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Compare Gainsight Platform vs Front

Comparison Summary

This comparison report of Gainsight Platform vs. Front is based on a specific set of business needs and context. The comparison uses 16309 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gainsight Platform and Front

Gainsight Platform, Front, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gainsight Platform was founded in 2011. It covers Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.

Front was established in 2013. Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gainsight Platform

Focus area

Gainsight Platform is better than Front for

Software Failure Risk

  • medium

logo Front

Focus area

Front is better than Gainsight Platform for

Software Failure Risk

  • medium

About

SaaS Platform Built for Customer Success

Customer Communication hub connecting all communication channels

Age

2011

2013

Financials

SERIES E

SERIES D

Business Need

Total Processes
(we found evidences for)

102

68

Total Goals
(we found evidences for)

6

12

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding




customer case management


contact list management

creating contact list



social media management

social media analytics

engaging on social media


sales call management

call transcription

meeting management


lifetime value management


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

contract management

proposal & quote management


advocacy management


renewal management


generation of new leads


knowledge management

creating knowledge base


relationship management


rating and review management



communication management

sending & publishing communications

tracking & monitoring communications





subscription management




touchpoint management



sales review & feedback



account management






opportunity management



social media marketing


international marketing


courses & assessment

create learning path




competitive intelligence



community building



category management



segmentation and targeting


performance management


follower management


channel management


trade show marketing


revenue cycle management


products & pricelist management


lead qualification

lead qualification: technographic


conversion management


content management

content publishing





pipeline management



Top Goals

Goals Achieved

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more
  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting