Overview: Freshsales and Blackbaud eTapestry as CRM Category solutions.

Freshsales excels in serving large enterprises with robust CRM capabilities focused on engagement and sales increase, thanks to features like AI-powered analytics and 24/7 support. Blackbaud eTapestry appeals mainly to non-profits and religious institutions, offering specialized tools for campaign and social media management, with a strong focus on scaling best practices and enhancing customer relationships.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Blackbaud eTapestry: Blackbaud eTapestry is innovative fundraising software designed to empower nonprofit teams. It revolutionizes the fundraising efforts of growing organizations.

Freshsales and Blackbaud eTapestry: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales is designed to enhance engagement management and streamline communication and workflow processes, making it particularly user-friendly for enterprises looking to manage leads effectively. read more →

Blackbaud eTapestry supports functions like helpdesk, campaign, and social media management, which align well with the needs of non-profits aiming to bolster communications. read more →

Business Goals

The primary goals facilitated by Freshsales include boosting sales and revenue and improving customer relationships, aligning with enterprises focused on revenue growth. read more →

Blackbaud eTapestry helps users scale best practices and improve digital presence, which suits non-profit organizations seeking efficiency and visibility. read more →

Core Features

Freshsales offers standout features such as AI-powered analytics, ease of migration, and comprehensive integration support, catering to tech-savvy users in large-scale businesses. read more →

Blackbaud eTapestry features strong data handling abilities with tools for analytics and integration, ideal for organizations needing detailed record management. read more →

Vendor Support

With 24/7 support, phone, email, and chat options, Freshsales provides extensive customer support that matches the needs of its wide-ranging user base. read more →

Blackbaud eTapestry offers vendor support focused on training, onboarding, and standard communication channels, beneficial for organizations needing foundational user support. read more →

Segments and Industries

Freshsales serves a broad spectrum of software and IT services, predominantly used by large enterprises and computer software firms. read more →

Blackbaud eTapestry mostly supports non-profit management, religious institutions, and educational sectors, where resource management and fundraising efficiency are key. read more →

Operational Alignment

Freshsales integrates well into complex enterprise environments, supporting large-scale operational workflows effectively. read more →

Blackbaud eTapestry is integral to non-profits' operations, with emphasis on managing and tracking engagement activities, suitable for less complex workflows. read more →