Overview: Forsta (formerly Confirmit) and SatisMeter as Customer Feedback Management Category solutions.
Forsta and SatisMeter are robust tools in the customer feedback management domain, but they cater to different operational needs and audiences. Forsta excels in comprehensive market research and analytics, appealing mainly to enterprise-level customers in the research industry. In contrast, SatisMeter's focus on feedback collection and NPS is favored by large enterprises in the internet and marketing sectors. Both offer reliable support, but Forsta provides a broader array of channels for comprehensive customer engagement.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
SatisMeter: SatisMeter is a customer feedback tool for monitoring customer satisfaction (NPS), product performance, and business growth. It helps businesses keep track of key metrics like NPS, CSAT, and PMF.
Forsta (formerly Confirmit) and SatisMeter: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta facilitates engaging conversational surveys, campaign management, and social media management. read more →
SatisMeter focuses on collecting feedback, measuring net promoter score, and engaging conversational surveys. read more →
Business Goals
Forsta helps improve customer satisfaction and ROI while entering new markets. read more →
SatisMeter aims to improve customer satisfaction and product experience. read more →
Core Features
Forsta offers deep analytics, data import/export, and custom reports capabilities. read more →
SatisMeter provides integration features, analytics, and ease of migration for smooth transitions. read more →
Vendor Support
Forsta delivers 24/7 support via various channels including phone and chat. read more →
SatisMeter provides around-the-clock support, focusing on chat responses. read more →
Segments and Industries
Forsta is dominant among enterprises and relevant in research and management consulting. read more →
SatisMeter serves large enterprises, frequently in internet and marketing industries. read more →
Operational Alignment
Forsta fits well into workflows requiring detailed market research and extensive feedback handling. read more →
SatisMeter is ideal for workflows aiming for efficient feedback collection in dynamic environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
How can Forsta (formerly Confirmit) enhance your Market Research process?
What solutions does Forsta (formerly Confirmit) provide for Engaging Conversational Surveys?
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
SatisMeter in Action: Unique Use Cases
How does SatisMeter facilitate Collecting Feedback?
Why is SatisMeter the best choice for Automated Workflows?
Integrations
Few Forsta (formerly Confirmit) Integrations
Few SatisMeter Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
What benefits does Forsta (formerly Confirmit) offer for Social Media Management?