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Compare Dixa Customer Service vs CRMdesk

Failure Risk Guidance Security Report ?

Failure Risk for Dixa Customer Service medium Failure Risk for CRMdesk medium
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Comparison Summary

For Dixa Customer Service vs CRMdesk comparison, Our AI algorithm looked at 2296 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Dixa Customer Service and CRMdesk to solve their respective business needs.

Pros and cons of Dixa Customer Service and CRMdesk

Dixa Customer Service is more suited to businesses that require Engagement Management and Contact List Management with E-Mail where as CRMdesk is focused towards Helpdesk Management with Social Media and Knowledge Management with User Generated Content .

logo Dixa Customer Service

Focus area

Dixa Customer Service is better than CRMdesk for

Software Failure Risk

  • medium

logo CRMdesk

Focus area

Software Failure Risk

  • medium

About

The Customer Friendship Platform

CRMdesk: Online Customer Support - Web Based Help Desk ...

Age

2015

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

29

Total Goals
(we found evidences for)

11

3

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (109)

Read Reviews (11)

engaging and following up

Read Reviews (65)

Read Reviews (6)

contact list management

Read Reviews (64)

Read Reviews (8)

contacts history

Read Reviews (12)

Read Reviews (4)

creating contact list

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (61)

Read Reviews (64)

sales call management

Read Reviews (33)

Read Reviews (0)

call recording

Read Reviews (33)

Read Reviews (0)

workflow management

Read Reviews (30)

Read Reviews (8)

customer feedback management

Read Reviews (26)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (17)

Read Reviews (7)

communication management

Read Reviews (13)

Read Reviews (5)

sending & publishing communications

Read Reviews (8)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (3)

training & onboarding

Read Reviews (11)

Read Reviews (1)

lifetime value management

Read Reviews (9)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

touchpoint management

Read Reviews (5)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (1)

social media analytics

Read Reviews (4)

Read Reviews (1)

sales document management

Read Reviews (4)

Read Reviews (7)

contract management

Read Reviews (1)

Read Reviews (3)

channel management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (1)

Read Reviews (15)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Increase customer life time value

  • Increase average basket value

  • Enter new markets internationally or locally

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • Facebook

  • Twitter

  • offline

  • chat

  • on premises

  • trade shows

  • See 9 more

  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • Facebook

  • Twitter

  • offline

  • chat

  • on premises

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting