Dialpad Sell and Scratchpad, An In-Depth Comparison 2026

Comparison Summary

Dialpad Sell: Dialpad's sales dialer uses built-in AI to increase sales opportunities and deal closures. It is highly favored by inside sales contact centers.

Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.

This comparison report of Dialpad Sell vs. Scratchpad is based on a specific set of business needs and context. The comparison uses 1830 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Dialpad Sell and Scratchpad

Dialpad Sell, PamFax, ExpensePoint, etc., belong to a category of solutions that help Sales Enablement, whereas Scratchpad, PlanPlus Online, Pipeliner CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Dialpad Sell covers Sales Call Management with Phone Calls, Coaching with Phone Calls, Communication Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Scratchpad focuses on Forecasting, Workflow Management, Pipeline Management, Engagement Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Dialpad Sell and Scratchpad: Best activities based on customer satisfaction

Activities: Dialpad Sell vs Scratchpad

Discover and compare top business activities, Q&A, and peer reviews for Dialpad Sell vs Scratchpad to help find the right fit for your needs.

Dialpad Sell Scratchpad

sales call management
call recording
coaching
communication management
call transcription
forecasting
pipeline management
engagement management
engaging and following up
opportunity management

Dialpad Sell in Action: Unique Activities

Why is Dialpad Sell the best choice for Coaching?

Dialpad Sell provides various real-time and post-call sales coaching features, including speech coaching and call recordings, to enhance team performance and efficiency. These features facilitate learning and skill development by providing examples of effective and ineffective calls, while also enabling coaches to identify specific areas for improvement. However, the coaching feature has limitations, as users may not always have access to archived calls within a coaching group.

"...They're speech coach is particularly helpful...." Peer review by Administrator

How does Dialpad Sell facilitate Helpdesk Management?

Dialpad Sell Helpdesk Management provides real-time call data, historical analytics, and recommendations to empower sales reps. Salesforce integration enables efficient call tracking. The tool has limited customization options for reporting and visualization.

"...I also use Dialpad across multiple teams and call centers, and keeping track of the activities happening on each channel is almost effortless...." Peer review by Chris S., Account Executive

How can Dialpad Sell enhance your Contact List Management process?

Dialpad Sell simplifies contact management by enabling users to easily locate and save customer information. The platform facilitates team collaboration through shared visibility of call history, customer information, and teammate status. Additionally, Dialpad Sell's predictive dialer streamlines outreach efforts for large call centers.

"...Ease of locating customers, saving contact info, user friendly...." Peer review by Bren G., Acquisitions Specialist

Scratchpad in Action: Unique Activities

What makes Scratchpad ideal for Forecasting?

Scratchpad streamlines sales forecasting by simplifying pipeline management and opportunity updates. This tool allows for efficient adjustments to forecasts, saving time and improving accuracy. As a result, sales teams experience increased productivity and a cleaner CRM system.

"...I also find Scratchpad valuable for quickly updating Salesforce opportunities ahead of my upcoming forecast meetings...." Peer review from Computer Software

What Are the key features of Scratchpad for Workflow Management?

Scratchpad helps users manage their workflows by providing a central location for notes, tasks, spreadsheets, and processes. Users can customize the platform to fit their specific needs and easily integrate it with existing systems like Salesforce. While Scratchpad offers a comprehensive workflow management solution, it currently lacks the ability to send emails directly through Salesloft.

"...You can access your SFDC without ever having to switch screens, allowing you to maintain a consistent workflow...." Peer review by Derek W., Senior Account Executive

How efficiently Does Scratchpad manage your Pipeline Management?

Scratchpad helps sales professionals manage their pipelines efficiently. nIt streamlines tasks and notes, centralizing information and improving forecasting accuracy. nThis leads to better pipeline visibility for management and saves time for sales teams.

"...Pipeline management!!!..." Peer review by Brandan T., Mid Market Sr. Account Executive (IPO)

Why is Scratchpad the best choice for Engagement Management?

Scratchpad enhances the Salesforce experience by simplifying opportunity creation, pipeline management, and task scheduling. It provides real-time updates across accounts and opportunities, increasing efficiency and enabling timely follow-ups. nWhile Scratchpad streamlines the Salesforce experience, it might require some effort to fully transition from Salesforce.

"...Easy pipleline updates, updating records as they happen, lead managment, and cadences...." Peer review by Luis S., Account Executive

Why is Scratchpad the best choice for Training & Onboarding?

Scratchpad offers a comprehensive onboarding experience that is tailored to the user's needs. The onboarding process is designed to help new users quickly learn how to use the platform effectively. Scratchpad's customer success team is dedicated to assisting users throughout the onboarding process.

"...The support is amazing, the team leads training, and the new features that are launching are always relevant!..." Peer review by Ben B., Sales Enablement

Dialpad Sell

Scratchpad

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction

sales call management

Read Reviews (98)

Read Reviews (2)

call recording

	Dialpad Sell	Scratchpad
Peer score	4.5	4.9
Peer insights	690	1140
Top industries	Financial Services 20.0% Food & Beverages 14.0% Education 8.0%	Computer Software 49.0% Information Technology And Services 18.0% Financial Services 11.0%
SMB and Mid-Market	86.0%	79.0%
Enterprise	14.0%	21.0%
Pricing	Dialpad Sell

Dialpad Sell and Scratchpad, An In-Depth Comparison 2026

Introducing Dialpad Sell and Scratchpad

Dialpad Sell and Scratchpad: Best activities based on customer satisfaction

Dialpad Sell in Action: Unique Activities

Scratchpad in Action: Unique Activities

Top Processes

Top Goals

IT and Other Capabilities

Data

Support

Others

Business Setting

Integrations

Dialpad Sell

News

Latest Dialpad Sell news

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