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Compare Deskero Helpdesk vs Kustomer

Failure Risk Guidance Security Report ?

Failure Risk for Deskero Helpdesk low Failure Risk for Kustomer low
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Comparison Summary

For Deskero Helpdesk vs Kustomer comparison, Our AI algorithm looked at 4039 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Deskero Helpdesk and Kustomer to solve their respective business needs.

Pros and cons of Deskero Helpdesk and Kustomer

Deskero Helpdesk is more suited to businesses that require Helpdesk Management and Knowledge Management with Social Media where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both Deskero Helpdesk and Kustomer are Help Desk software, peers recommend Deskero Helpdesk for helpdesk management and knowledge management where as Kustomer is more known for contacts history and customer feedback management .

logo Deskero Helpdesk

Focus area

Deskero Helpdesk is better than Kustomer for

Software Failure Risk

  • low

logo Kustomer

Focus area

Kustomer is better than Deskero Helpdesk for

Software Failure Risk

  • low

About

Deskero: Help desk software and support ticket system

Kustomer: Customer Service Software Reimagined

Age

2007

Financials

SERIES A

SERIES D

Business Need

Total Processes
(we found evidences for)

39

59

Total Goals
(we found evidences for)

4

14

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (111)

Read Reviews (44)

knowledge management

Read Reviews (51)

Read Reviews (38)

sharing knowledge

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (43)

Read Reviews (13)

monitoring social media

Read Reviews (22)

Read Reviews (1)

social media analytics

Read Reviews (16)

Read Reviews (12)

engaging on social media

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (38)

Read Reviews (105)

engaging and following up

Read Reviews (20)

Read Reviews (36)

communication management

Read Reviews (31)

Read Reviews (35)

tracking & monitoring communications

Read Reviews (24)

Read Reviews (1)

sending & publishing communications

Read Reviews (4)

Read Reviews (28)

workflow management

Read Reviews (19)

Read Reviews (49)

sales document management

Read Reviews (12)

Read Reviews (1)

contract management

Read Reviews (12)

Read Reviews (1)

touchpoint management

Read Reviews (7)

Read Reviews (6)

channel management

Read Reviews (7)

Read Reviews (6)

customer feedback management

Read Reviews (7)

Read Reviews (65)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (26)

contact list management

Read Reviews (5)

Read Reviews (84)

products & pricelist management

Read Reviews (5)

Read Reviews (2)

customer case management

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (10)

relationship management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (12)

lifetime value management

Read Reviews (0)

Read Reviews (12)

customise loyalty program

Read Reviews (0)

Read Reviews (7)

loyalty management

Read Reviews (0)

Read Reviews (9)

customise loyalty program

Read Reviews (0)

Read Reviews (7)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

content management

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (4)

lead qualification

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • See 1 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting