Overview: Customer Thermometer and Spark Chart as Customer Feedback Management Category solutions.

Customer Thermometer is well-suited for enterprises focusing on customer feedback and satisfaction improvement through comprehensive data handling and dedicated 24/7 support. It addresses telecoms and HR sectors primarily. Spark Chart mainly attracts large enterprises and industries like consulting and marketing, emphasizing brand management and efficiency enhancement with specialized tools and robust reporting capabilities.

Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

Spark Chart: Spark Chart offers professional survey software features to manage projects and generate detailed reports. Users can quickly become experts with its intuitive tools.

Customer Thermometer and Spark Chart: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Customer Thermometer excels in collecting feedback, managing helpdesk queries, and conducting engaging conversational surveys. It also measures net promoter scores and customer satisfaction ratings efficiently. read more →

Spark Chart emphasizes feedback collection, social media management, and analytics. It features capabilities like net promoter score measurement and engaging surveys. read more →

Business Goals

Customer Thermometer focuses on improving customer satisfaction and acquiring new customers. It helps increase customer lifetime value and enhances stakeholder relationships. read more →

Spark Chart aids in building brand awareness and improving customer satisfaction. It also supports customer acquisition and boosts efficiency. read more →

Core Features

Customer Thermometer provides data import and export options, integration, and custom reports. It also emphasizes compliance, security, and AI-powered analytics. read more →

Spark Chart stands out with extensive custom reporting and analytics capabilities. It also includes training and onboarding, along with security and privacy features. read more →

Vendor Support

Customer Thermometer offers perpetual 24/7 support alongside phone, email, and chat options, catering to diverse customer needs. read more →

Spark Chart provides 24/7 support with additional training and onboarding services, but limits phone and email support. read more →

Segments and Industries

Customer Thermometer is primarily used by large enterprises and telecoms, HR, and computer software industries. read more →

Spark Chart is popular among large enterprises and industries like management consulting, marketing, and education. read more →

Operational Alignment

Customer Thermometer integrates seamlessly into operational workflows, designed for enterprises requiring comprehensive feedback management. read more →

Spark Chart fits well with the workflows needing brand and social media management tools, targeting large businesses. read more →