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ConvergeHub vs Salesforce CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of ConvergeHub vs. Salesforce CRM is based on a specific set of business needs and context. The comparison uses 103660 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ConvergeHub and Salesforce CRM

ConvergeHub, Salesforce CRM, Freshsales, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ConvergeHub covers Engagement Management, Lead Management, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.

Salesforce CRM focuses on Engagement Management, Contact List Management, Communication Management with E-Mail, Sales Document Management, etc.

"We have a very aggressive sales and marketing team requiring real time updates to team calendars and meetings. With ConvergeHub we get the flexibility of using it from any device any time... " - Greg Demetri

"Salesforce Platform enabled us to build a low-code portal in one day and transform part of the institute. " - Alex Ehrenberg

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ConvergeHub

Focus area

Software Failure Risk

  • low

logo Salesforce CRM

Focus area

Salesforce CRM is better than ConvergeHub for

Software Failure Risk

  • medium

About

All-in-One Customer Management Platform

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

Age

2013

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

97

168

Total Goals
(we found evidences for)

15

23

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



contact list management

creating contact list


campaign monitoring


generation of new leads



communication management

sending & publishing communications

tracking & monitoring communications


sales document management

proposal & quote management

contract management



relationship management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


identify target customers

customise loyalty program

create engagement based loyalty


lifetime value management


conversion management






pipeline management


training & onboarding


calendar management



lead qualification: technographic

lead qualification: behavioural

lead qualification: demographic


sales call management

meeting management




billing and invoice management



segmentation and targeting


rating and review management









personalized marketing


customer case management


knowledge management



business development


products & pricelist management


social media marketing





competitive intelligence






category management



sales review & feedback


touchpoint management


advocacy management


promotion management


discount management


referral management




community marketing


opportunity management


performance management






create learning path


identify skill gaps


track learning progress


courses & assessment

create learning path

identify skill gaps

track learning progress




follower management


revenue cycle management


trade show marketing



conference call management


relationship marketing



international marketing





channel management


sales quota management


motivation management


subscription management


database marketing


license management


influencer marketing




renewal management




distribution management


merger and acquisition


compliance & governance


sales commission management


outbound marketing


evangelist management


payment management



membership management



bundling of products


influencer management


sales incentive management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • Establish thought leadership

  • Improve visibility

  • Build brand awareness

  • Improve efficiency

  • Improve stakeholder relations

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Launch new products

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve efficiency

  • Establish thought leadership

  • Improve brand engagement

  • Improve digital and social presence

  • Build brand awareness

  • Improve visibility

  • Manage risk

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • Increase average basket value

  • Reduce bounce

  • See 20 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • offline

  • mobile

  • website

  • point of sale

  • user generated content

  • blogs

  • mobile app

  • chat

  • promotions

  • on premises

  • video

  • trade shows

  • omnichannel

  • causes and charity

  • text SMS

  • Facebook

  • games

  • events

  • channel partners

  • review sites

  • LinkedIn

  • Amazon

  • Twitter

  • newsletter

  • support groups

  • mass media

  • display advertisement

  • coupons

  • Slack

  • Instagram

  • print media

  • magazine

  • Netflix

  • television

  • radio

  • Pinterest

  • movies

  • Whatsapp

  • out of home

  • Doubleclick

  • brochure

  • billboards

  • Glassdoor

  • eBay

  • Facebook page

  • Facebook at work

  • See 46 more
  • e-mail

  • phone calls

  • social media

  • offline

  • mobile

  • website

  • point of sale

  • user generated content

  • blogs

  • mobile app

  • chat

  • promotions

  • on premises

  • video

  • trade shows

  • omnichannel

  • causes and charity

  • text SMS

  • Facebook

  • games

  • events

  • channel partners

  • review sites

  • LinkedIn

  • Amazon

  • Twitter

  • newsletter

  • support groups

  • mass media

  • display advertisement

  • coupons

  • Slack

  • Instagram

  • print media

  • magazine

  • Netflix

  • television

  • radio

  • Pinterest

  • movies

  • Whatsapp

  • out of home

  • Doubleclick

  • brochure

  • billboards

  • Glassdoor

  • eBay

  • Facebook page

  • Facebook at work

  • See 46 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting