ConnectWise Automate vs. GatherUp: Comparing Best Reviews and Reputation Solutions 2026

Overview: ConnectWise Automate and GatherUp as Reviews and Reputation Category solutions.

ConnectWise Automate focuses on capabilities like helpdesk and workflow management, appealing to large enterprises primarily in IT and services industries. GatherUp is strong in customer feedback and reputation management, catering to sectors like legal and medical practice. ConnectWise Automate provides extensive integration and 24/7 support, while GatherUp excels in analytics with social media as a key engagement channel. Choose based on operational needs: IT-driven processes with ConnectWise Automate or customer engagement with GatherUp.

ConnectWise Automate: ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

GatherUp: GatherUp is an automated review software for collecting reviews and customer feedback. Customers can be listened to, understood, and engaged with on one platform.

Top use cases: ConnectWise Automate vs GatherUp

Use cases tied to ConnectWise Automate and GatherUp from verified data sources. Click any use case for supporting evidences.

ConnectWise Automate GatherUp

Top Capabilities: ConnectWise Automate vs GatherUp

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: ConnectWise Automate vs GatherUp

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: ConnectWise Automate vs GatherUp

Share of peer evidence by company size for ConnectWise Automate and GatherUp. Each product segments add up to 100%. Click any segment for supporting evidence.

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ConnectWise Automate GatherUp
Key Capabilities Supported ConnectWise Automate supports helpdesk management, sales document management, and workflow management. This makes it suitable for businesses with complex internal operations. → GatherUp provides rating and review management, customer feedback management, and social media management, ideal for businesses focusing on customer engagement. →
Business Goals ConnectWise Automate assists in acquiring customers, improving ROI, and enhancing customer relationships. It aligns with the goals of enterprises looking to boost sales and operational efficiency. → GatherUp helps businesses acquire customers, enter new markets, and improve their digital presence. It is suited for those aiming to expand their market reach. →
Core Features ConnectWise Automate's integration capabilities and custom reports are standout features, making it a preferred choice for large enterprises that require robust data handling. → With a strong focus on analytics and custom reports, GatherUp is tailored for businesses that need insights into customer feedback and reputation management. →
Vendor Support ConnectWise Automate offers extensive vendor support including 24/7 support, ensuring consistent availability for its large enterprise clients. → GatherUp provides 24/7 support with a focus on phone and email assistance, catering to businesses that value immediate support across different time zones. →
Segments and Industries ConnectWise Automate is predominantly used by large enterprises in the IT and services industries, aligning with sectors that demand sophisticated IT solutions. → GatherUp is favored in legal services, medical practices, and real estate, indicating its strength in sectors that require ongoing customer feedback and reputation management. →
Operational Alignment ConnectWise Automate fits well within complex operational workflows of large organizations, especially those in IT who need scalable solutions. → GatherUp aligns with businesses seeking an edge in customer interaction, making it suitable for industries where customer feedback is crucial. →
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Applying your context and needs changes the comparison

ConnectWise Automate and GatherUp: Best activities based on customer satisfaction

ConnectWise Automate in Action: Unique Activities

How does ConnectWise Automate facilitate Helpdesk Management?
ConnectWise Automate helps manage client computer systems and provides a central hub for IT support. It includes features for managing tickets, organizing tasks, and remotely controlling client devices. ConnectWise Automate assists IT professionals in providing efficient support for multiple locations.
"...Medium MSP's who need a solution to manage multiple clients and access their machines for maintenance and help desk support...." Peer review by Technician in Information Technology
What benefits does ConnectWise Automate offer for Knowledge Management?
ConnectWise Automate has a robust knowledge base that allows users to find information quickly. nThe knowledge base is extensive and contains a wide range of articles. nWhile the knowledge base is generally up-to-date, some articles may not be relevant to the latest versions.
"...They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast...." Peer review by Engineer in Information Technology
What benefits does ConnectWise Automate offer for Workflow Management?
ConnectWise Automate manages workflows for various business functions, including marketing, service delivery, billing, and sales. This system streamlines processes and enforces consistent workflows. However, configuring and managing complex workflows can be challenging.
"...Enforces consistent workflows (once the are configured)...." Peer review by Director in Information Technology
What benefits does ConnectWise Automate offer for Training & Onboarding?
ConnectWise Automate provides comprehensive training and onboarding resources, including online learning modules, a user community forum, and dedicated product-based Universities. The onboarding process is extensive and includes automated features that simplify client onboarding. However, the user interface could be more user-friendly.
"...Go to Automation Nation and meet other users and the development team...." Peer review by Ken W., Information Technology and Services

GatherUp in Action: Unique Activities

What solutions does GatherUp provide for Rating And Review Management?
The software enables businesses to collect and manage online reviews, including soliciting feedback and responding to customer complaints. nThis platform offers features to gather client reviews through an activity dashboard and post survey questions. nThe system lacks the ability to display customer reviews with full names.
"...They have quite a good product offering that helps businesses with local presence manage their reviews online...." Peer review by Finhas J., Insurance
How does GatherUp address your Customer Feedback Management Challenges?
GatherUp is a cloud-based customer feedback solution that enables businesses to collect and manage online reviews, monitor customer feedback, and request reviews. GatherUp helps businesses improve their reputation, gain insights, enhance marketing efforts, and increase conversions. GatherUp's platform may have limitations in responding to negative feedback effectively on mobile devices.
"...GetFiveStars helps to weed out the negative feedback from customers before it hits the online platforms...." Peer review by Agency
What solutions does GatherUp provide for Sales Review & Feedback?
GatherUp helps businesses request, collect, and manage customer feedback and online reviews to improve reputation, gain insights, and enhance marketing and conversions. It automates review requests, facilitates efficient feedback management, and enables businesses to monitor and respond to reviews effectively, including negative feedback. GatherUp's functionality is limited as feedback and reviews are separate entities, requiring users to provide feedback before writing a review.
"...Soliciting and responding customer reviews and other feedback can be very time-consuming and inefficient without GatherUp...." Peer review by Tim C, President, Marketing and Advertising
What solutions does GatherUp provide for Reputation Management?
GatherUp offers a comprehensive platform for managing online reputation, including review collection, reputation management tools, and integration with existing technology. The platform focuses on ease of use, affordability, and effectiveness. However, GatherUp lacks the ability to directly control reviews posted on third-party platforms.
"...GatherUp makes collecting reviews from clients and managing my online reputation simple and affordable...." Peer review by Stephen S, Principal Attorney, Legal Services
How does GatherUp address your Engagement Management Challenges?
The platform enables users to manage customer engagement through personalized communications, automated reminders, and interactive tools. It provides various ways to gather feedback, including email and SMS messaging, and offers customizable reporting for analyzing customer insights. However, limitations exist in customizing follow-up emails and thank-you pages.
"...This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses...." Peer review by Verified Reviewer, Marketing and Advertising

News

Latest ConnectWise Automate news

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

06/09/2026 - source

Latest GatherUp news

GatherUp Event Registration System

GatherUp has developed a comprehensive event registration system using Django and MongoDB. The platform offers features like user authentication, event discovery, and registration management. It supports real-time capacity tracking and provides a responsive design for mobile and desktop users. The system integrates a RESTful API for frontend and third-party integrations.

18/06/2026 - source