Clicktools and Forsta are leading solutions in the Customer Feedback Management arena, each catering to distinct needs. Clicktools excels in feedback collection and integration, with notable dominance among enterprise and IT sectors, whereas Forsta offers robust analytical capabilities and is a favorite for market research and consultancy industries. Both provide extensive 24/7 support, ensuring accessibility for diverse operational requirements.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Top use cases: Clicktools vs Forsta (formerly Confirmit)
Use cases tied to Clicktools and Forsta (formerly Confirmit) from verified data sources. Click any use case for supporting evidences.
| Clicktools | Forsta (formerly Confirmit) |
|---|---|
Top Capabilities: Clicktools vs Forsta (formerly Confirmit)
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Clicktools vs Forsta (formerly Confirmit)
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Clicktools vs Forsta (formerly Confirmit)
Share of peer evidence by company size for Clicktools and Forsta (formerly Confirmit). Each product segments add up to 100%. Click any segment for supporting evidence.
| Clicktools | Forsta (formerly Confirmit) | |
|---|---|---|
| Key Capabilities Supported | Clicktools focuses heavily on collecting feedback, using measures like CSAT and NPS, and engages users through conversational surveys. → | Forsta supports market research, efficient feedback collection, and engaging surveys, also handling campaign management. → |
| Business Goals | Clicktools aims to enhance customer satisfaction with a touch on improving internal efficiency and employee experience. → | Forsta helps businesses increase customer acquisition, enter new markets, boost ROI, and improve customer satisfaction. → |
| Core Features | Clicktools stands out with its integration capabilities, ease of migration, and custom report features. → | Forsta is recognized for its strong analytics, data import capabilities, and extensive custom reports feature. → |
| Vendor Support | Clicktools offers diverse support options like 24/7 support, making it accessible via chat, email, and phone. → | Forsta provides robust 24/7 support, emphasizing availability through consistent phone support. → |
| Segments and Industries | Clicktools thrives in serving computer software and IT sectors, catering to large enterprise needs. → | Forsta is predominantly used by research and consulting industries, serving large enterprises effectively. → |
| Operational Alignment | Clicktools fits steadily into enterprise workflows with its high integration flexibility and feedback focus. → | Forsta aligns with complex market research operations and is tailored for firms needing comprehensive analytic tools. → |
Clicktools and Forsta (formerly Confirmit): Best activities based on customer satisfaction
Clicktools in Action: Unique Activities
What benefits does Clicktools offer for Collecting Feedback?
"...We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com...." Peer review by Verified User, Administrator in Customer Service, Mechanical or Industrial Engineering
How does Clicktools facilitate Engaging Conversational Surveys?
"...The Marketing Dept. sent buyer intention and conference follow-up surveys...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud
Forsta (formerly Confirmit) in Action: Unique Activities
How does Forsta (formerly Confirmit) facilitate Market Research?
"...It was used up until about a year ago (a little less), as a tool to help screen people for market research purposes (also as an online survey platform to gather opinions about various topics)...." Peer review by Salah Khoury, Online Project Manager, Focus Pointe Global
How can Forsta (formerly Confirmit) enhance your Campaign Management process?
"...Confirmit is the platform we use to program and field market research surveys...." Peer review by Project Manager in Other
Integrations
Ecosystem partners each product commonly connects with.
Clicktools
Forsta (formerly Confirmit)
News
Latest Clicktools news
KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking
SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.
Latest Forsta (formerly Confirmit) news
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.
How efficiently Does Forsta (formerly Confirmit) manage your Social Media Management?