Overview: Clicktools and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
Clicktools and Forsta are leading solutions in the Customer Feedback Management arena, each catering to distinct needs. Clicktools excels in feedback collection and integration, with notable dominance among enterprise and IT sectors, whereas Forsta offers robust analytical capabilities and is a favorite for market research and consultancy industries. Both provide extensive 24/7 support, ensuring accessibility for diverse operational requirements.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Clicktools and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Clicktools focuses heavily on collecting feedback, using measures like CSAT and NPS, and engages users through conversational surveys. read more →
Forsta supports market research, efficient feedback collection, and engaging surveys, also handling campaign management. read more →
Business Goals
Clicktools aims to enhance customer satisfaction with a touch on improving internal efficiency and employee experience. read more →
Forsta helps businesses increase customer acquisition, enter new markets, boost ROI, and improve customer satisfaction. read more →
Core Features
Clicktools stands out with its integration capabilities, ease of migration, and custom report features. read more →
Forsta is recognized for its strong analytics, data import capabilities, and extensive custom reports feature. read more →
Vendor Support
Clicktools offers diverse support options like 24/7 support, making it accessible via chat, email, and phone. read more →
Forsta provides robust 24/7 support, emphasizing availability through consistent phone support. read more →
Segments and Industries
Clicktools thrives in serving computer software and IT sectors, catering to large enterprise needs. read more →
Forsta is predominantly used by research and consulting industries, serving large enterprises effectively. read more →
Operational Alignment
Clicktools fits steadily into enterprise workflows with its high integration flexibility and feedback focus. read more →
Forsta aligns with complex market research operations and is tailored for firms needing comprehensive analytic tools. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Clicktools in Action: Unique Use Cases
How does Clicktools address your Collecting Feedback Challenges?
How does Clicktools address your Engaging Conversational Surveys Challenges?
Forsta (formerly Confirmit) in Action: Unique Use Cases
Why is Forsta (formerly Confirmit) the best choice for Market Research?
How efficiently Does Forsta (formerly Confirmit) manage your Campaign Management?
Integrations
Few Clicktools Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Clicktools News
ENPAY Shumen plant goes live on SAP S/4HANA - Transformers Magazine
ENPAY's Shumen plant has successfully implemented SAP S/4HANA, enhancing its digital operations. The deployment of SAP's enterprise resource planning solution aims to streamline manufacturing processes and improve efficiency in the transformer industry.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How efficiently Does Forsta (formerly Confirmit) manage your Social Media Management?