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Clicktools vs Forsta (formerly Confirmit): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clicktools vs. Forsta (formerly Confirmit) is based on a specific set of business needs and context. The comparison uses 2382 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clicktools and Forsta (formerly Confirmit)

Clicktools, Forsta (formerly Confirmit), CustomerSure, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clicktools covers Collecting Feedback, Engaging Conversational Surveys with Website, Social Media Management, Telemarketing with Website, etc.

Forsta (formerly Confirmit) focuses on Market Research, Collecting Feedback with Promotions, Engaging Conversational Surveys with Mobile, Campaign Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clicktools

Focus area

Clicktools is better than Forsta (formerly Confirmit) for

Software Failure Risk

  • low

logo Forsta (formerly Confirmit)

Focus area

Forsta (formerly Confirmit) is better than Clicktools for

Software Failure Risk

  • low

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Leading insight tools to boost your business

Age

1972

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

32

52

Total Goals
(we found evidences for)

4

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics



workflow management


communication management

sending & publishing communications


competitive intelligence



rating and review management


training & onboarding


courses & assessment

create learning path


contact list management



campaign analytics


campaign management

campaign analytics


helpdesk management


generation of new leads





lifetime value management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • Increase customer life time value

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • promotions

  • social media

  • video

  • e-mail

  • website

  • offline

  • point of sale

  • mobile app

  • review sites

  • See 8 more
  • phone calls

  • mobile

  • promotions

  • social media

  • video

  • e-mail

  • website

  • offline

  • point of sale

  • mobile app

  • review sites

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting