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Compare ChurnZero vs Gainsight CS

Comparison Summary

For ChurnZero vs Gainsight CS comparison, Our AI algorithm looked at 4394 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ChurnZero and Gainsight CS to solve their respective business needs.

Pros and cons of ChurnZero and Gainsight CS

ChurnZero is more suited to businesses that require Engagement Management and Training & Onboarding where as Gainsight CS is focused towards Engagement Management with Mobile and Customer Feedback Management .

logo ChurnZero

Focus area

ChurnZero is better than Gainsight CS for

Software Failure Risk

  • medium

logo Gainsight CS

Focus area

Software Failure Risk

  • medium

About

Customer Success Software For Growing SaaS ...

Customer Success Software to Retain and Grow Customers at Scale

Age

2011

Financials

Private

Series E

Business Need

Total Processes
(we found evidences for)

70

48

Total Goals
(we found evidences for)

14

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications



workflow management



segmentation and targeting


sales document management

contract management


lifetime value management




competitive intelligence


subscription management


loyalty management

identify target customers


rating and review management


contact list management


knowledge management

creating knowledge base



social media management

social media analytics


helpdesk management


campaign management

campaign monitoring


renewal management


lead qualification

lead qualification: firmographic

lead qualification: technographic



generation of new leads




relationship management


revenue cycle management



sales call management


products & pricelist management



follower management



advocacy management




category management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Increase customer life time value

  • Improve consistency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more
  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting