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ChurnZero vs Gainsight CS: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of ChurnZero vs. Gainsight CS is based on a specific set of business needs and context. The comparison uses 4394 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ChurnZero and Gainsight CS

ChurnZero, Gainsight CS, Gainsight Platform, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ChurnZero covers Engagement Management, Training & Onboarding, Customer Feedback Management with Promotions, Communication Management with E-Mail, etc.

Gainsight CS focuses on Engagement Management with Mobile, Customer Feedback Management, Forecasting, Playbook Creation, etc.

"FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities ...are unable to house students on campus for the foreseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. " - Anthony Sottile

"When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. " - Jeffrey Coleman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ChurnZero

Focus area

ChurnZero is better than Gainsight CS for

Software Failure Risk

  • medium

logo Gainsight CS

Focus area

Software Failure Risk

  • medium

About

Customer Success Software For Growing SaaS ...

Customer Success Software to Retain and Grow Customers at Scale

Age

2011

Financials

SERIES B

SERIES E

Business Need

Total Processes
(we found evidences for)

70

48

Total Goals
(we found evidences for)

14

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications



workflow management



segmentation and targeting


sales document management

contract management


lifetime value management




competitive intelligence


subscription management


loyalty management

identify target customers


rating and review management


contact list management


knowledge management

creating knowledge base



social media management

social media analytics


helpdesk management


campaign management

campaign monitoring


renewal management


lead qualification

lead qualification: firmographic

lead qualification: technographic



generation of new leads




relationship management


revenue cycle management



sales call management


products & pricelist management



follower management



advocacy management




category management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Increase customer life time value

  • Improve consistency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Increase sales & revenue

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more
  • phone calls

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • video

  • chat

  • Slack

  • review sites

  • Amazon

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting