Calabrio ONE vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Calabrio ONE low Failure Risk for Toky medium

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Comparison Summary

This comparison report of Calabrio ONE vs. Toky is based on a specific set of business needs and context. The comparison uses 2620 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio ONE and Toky

Calabrio ONE, Toky, TASKE Contact, NICE Customer Journey Analytics, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax

"We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic.... I made a host of support calls during setup (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. " - Steve M

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Calabrio ONE

Focus area

Calabrio ONE is better than Toky for

forecasting

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Toky

Focus area

Toky is better than Calabrio ONE for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Contact Center Workforce Optimization | Calabrio ONE

Toky | Business Phone System & Integrated VoIP Service

Financials

M&A

SEED

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

sales call management

call recording

call scoring

engagement management

Read Reviews (44)

Read Reviews (14)

engaging and following up

forecasting

helpdesk management

Read Reviews (23)

Read Reviews (124)

products & pricelist management

coaching

contact list management

Read Reviews (11)

Read Reviews (44)

customer feedback management

Read Reviews (10)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (1)

communication management

Read Reviews (9)

Read Reviews (54)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (13)

sending & publishing communications

Read Reviews (1)

Read Reviews (39)

competitive intelligence

Read Reviews (9)

Read Reviews (0)

lifetime value management

Read Reviews (7)

Read Reviews (0)

workflow management

lead analytics

collaboration

training & onboarding

offer management

sales document management

Read Reviews (0)

Read Reviews (3)

generation of new leads

telemarketing

campaign management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

Acquire customers
Enhance customer relationships
Grow market share
Improve consistency
Scale best practices
Improve efficiency
Enter new markets internationally or locally
See 4 more

Increase sales & revenue
Improve internal communications
Acquire customers
Enhance customer relationships
Improve digital and social presence
Build brand awareness
Improve consistency
See 4 more

Top Channels

Channels Used

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Calabrio ONE vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Calabrio ONE vs. Toky is based on a specific set of business needs and context. The comparison uses 2620 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio ONE and Toky

Calabrio ONE, Toky, TASKE Contact, NICE Customer Journey Analytics, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Calabrio ONE

Focus area

Calabrio ONE is better than Toky for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Toky

Focus area

Toky is better than Calabrio ONE for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Calabrio ONE

Get a personalised risk report for Toky

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.