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Compare BMC Helix ITSM vs Track-It!

Comparison Summary

For BMC Helix ITSM vs Track-It! comparison, Our AI algorithm looked at 2515 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using BMC Helix ITSM and Track-It! to solve their respective business needs.

Pros and cons of BMC Helix ITSM and Track-It!

BMC Helix ITSM is more suited to businesses that require Helpdesk Management and Workflow Management where as Track-It! is focused towards Helpdesk Management and Knowledge Management .

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

logo Track-It!

Focus area

Software Failure Risk

  • low

About

BMC Helix ITSM Capabilities - BMC Software

Track-It! | ITSM IT Help Desk Software for Small to Midsize ...

Financials

Business Need

Total Processes
(we found evidences for)

35

26

Total Goals
(we found evidences for)

8

6

Top Processes

Evidences indicate better relative satisfaction



workflow management


knowledge management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction



products & pricelist management


training & onboarding


sales document management

contract management

proposal & quote management






customer case management



distribution management


contact list management


license management


campaign management


community building


Top Goals

Goals Achieved

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more
  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve internal communications

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • mobile

  • offline

  • on premises

  • user generated content

  • video

  • See 5 more
  • e-mail

  • phone calls

  • website

  • mobile

  • offline

  • on premises

  • user generated content

  • video

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting