Blackbaud Luminate Online vs. Solve CRM: Comparing Best CRM Solutions 2026

Overview: Blackbaud Luminate Online and Solve CRM as CRM Category solutions.

Blackbaud Luminate Online and Solve CRM serve different niches within the CRM domain. Blackbaud Luminate Online excels in communications and engagement management, making it a strong fit for large enterprises, particularly in the non-profit and education sectors. Solve CRM focuses on contact management and enhancing customer relationships, suiting smaller operations like real estate and IT services firms seeking streamlined workflow management. Each product aligns uniquely with its user base, making selection dependent on specific organizational needs and industry focus.

Blackbaud Luminate Online: Blackbaud Luminate Online assists nonprofits in using data to enhance fundraising campaigns. Donor engagement and increased fundraising are facilitated by this software.

Solve CRM: Solve CRM simplifies record keeping, communication, and scheduling with mobile-friendly automation and consistency. It integrates with G Suite, offering activity templates, custom fields, and secure team collaboration.

Blackbaud Luminate Online Solve CRM
Key Capabilities Supported Blackbaud Luminate Online facilitates communication management, sending communications, and event and campaign management. → Solve CRM focuses on contact list and engagement management and provides tools for workflow and communication management. →
Business Goals Blackbaud Luminate Online primarily helps improve digital and social presence while also aiming to increase sales and enhance customer relationships. → Solve CRM is designed to enhance customer relationships and support new customer acquisition. →
Core Features Blackbaud Luminate Online offers custom reports, integration capabilities, and analytics to support user needs. → Solve CRM provides ease of migration, security, integration, and data export features, which are especially useful for user operations. →
Vendor Support Blackbaud Luminate Online offers comprehensive support options including 24/7 access and chat support. → Solve CRM provides 24/7 support and multiple communication channels, ensuring user assistance. →
Segments and Industries Blackbaud Luminate Online is mainly used by enterprises in non-profit management, education, and healthcare sectors. → Solve CRM is utilized by industries like real estate, IT services, and other sectors needing efficient customer management. →
Operational Alignment Blackbaud Luminate Online fits well into enterprises' workflows, particularly those with complex communication and engagement needs. → Solve CRM is designed for large enterprise operations and small businesses focusing on streamlined customer management. →
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Applying your context and needs changes the comparison

Blackbaud Luminate Online and Solve CRM: Best activities based on customer satisfaction

Blackbaud Luminate Online in Action: Unique Activities

How does Blackbaud Luminate Online facilitate Communication Management?
The software can be used to manage contacts, send emails, track email campaigns, build surveys, manage donations, create event registration forms, and analyze data. It also enables targeted email campaigns and automated email messages based on user interactions. However, the software lacks the ability to manage organizational records and communicate with contacts at that level.
"...We have many visitors to our website and this will help us engage those visitors either by survey forms, donations forms, or sending emails that pertain to the interests they have indicated...." Peer review by Administrator in Other
What benefits does Blackbaud Luminate Online offer for Engagement Management?
Luminate Online offers a comprehensive solution for managing constituent engagement and fundraising efforts. This system allows organizations to track interactions, build campaigns, and personalize communications based on individual preferences and giving history. The software has some limitations, such as challenges with duplicate management.
"...The results were very successful and the alumni were much more engaged in the process because of the features of TeamRaiser - the team competition, the scrolling donor honor roll, etc...." Peer review by Diane Frick, Director of Advancement Services, St. Bonaventure University
What makes Blackbaud Luminate Online ideal for Event Management?
The software provides event management functions, including registration, constituent management, and crowdfunding. It enables organizations to manage events, volunteers, and donations through a single system. The platform has limitations in event management, as it can be cumbersome to use and lacks basic information-gathering features.
"...it has a large variety of tools both for event management, reports, donations, and ecommerce...." Peer review by Rose Grant, Communications Associate, National Building Museum
What makes Blackbaud Luminate Online ideal for Campaign Management?
Luminate Online provides a platform for managing online fundraising and marketing campaigns, including event registration, email marketing, and online donations. It offers tools for tracking email campaign results and donor information, and provides interactive tools for creating dynamic campaigns. Luminate Online may require additional features and training support to fully leverage its functionality.
"...We use Luminate to enable online donations through our website, for event registration, TeamRaiser and in support of our email marketing program...." Peer review by Verified User, Manager in Marketing, Hospital & Health Care
What benefits does Blackbaud Luminate Online offer for Helpdesk Management?
The system provides helpful support, including client services, to users who require assistance. The software requires technical knowledge and may be challenging for new users to navigate without support. nThis system provides comprehensive support for organizations seeking to achieve their mission by engaging supporters.
"...I consider myself pretty technically savvy and can work my way around the system, but there are still many things I need support help to figure out...." Peer review by Verified User, Employee in Other

Solve CRM in Action: Unique Activities

How can Solve CRM optimize your Contact List Management Workflow?
Solve 360 effectively manages contacts, facilitating client and customer data organization, collaboration on projects, and tracking contact interactions. The software also enables data export and analysis, allowing for trend identification within client data. The software is primarily designed for contact management, with project management functionality being less robust.
"...- includes what we're looking for : client/contact management, email automation, etc -..." Peer review by Maayan, Norris Legal Atlanta Law Group
How can Solve CRM optimize your Workflow Management Workflow?
The system helps teams manage customer workflows and provides a single location for client and workflow information. It offers various features including flexible workflows, individualised task lists, and Google Sheets report integration. The system's workflow functionality is difficult to implement.
"...It made it very easy to structure things to fit my unique workflow...." Peer review by Lecia, Delta Grand Hotel
How efficiently Does Solve CRM manage your Collaboration?
The solution offers a collaborative workspace to manage contacts, teams, tasks, sales, and processes. It facilitates efficient collaboration by providing a centralized location for information and enabling teams to work off the same page. The platform is designed for smaller businesses and teams, and its capabilities may be limited for larger organizations with more complex needs.
"...It is extremely easy to navigate and you can quickly lookup clients and contacts on the mobile app which makes collaboration on projects very easy...." Peer review by Graham, Cochrane Ventilation LLC.

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Blackbaud Luminate Online Solve CRM
Peer score 3.5 4.4
Peer insights 2572 630
Top industries
Non Profit Organization Management 71.0%
Education 11.0%
Entertainment 7.0%
Real Estate 11.0%
Non Profit Organization Management 10.0%
Information Technology And Services 8.0%
SMB and Mid-Market 77.0% 89.0%
Enterprise 23.0% 11.0%
Pricing Blackbaud Luminate Online

Integrations

Ecosystem partners each product commonly connects with.

Solve CRM

Zapier
4.7
Sharpspring
4.5
Aweber
4.2
BigCommerce
4.5
ActiveCampaign
4.5
Slack
4.7
Tonkean
4.2

News

Latest Blackbaud Luminate Online news

Blackbaud Reinforces Its Responsible AI Approach With Independent Certifications

Blackbaud has achieved two RAISE Pathway certifications from the Responsible AI Institute, validating its responsible AI governance practices. The Generative AI Foundation Badge and the Responsible AI Foundation Badge confirm Blackbaud's adherence to global standards, including NIST and ISO/IEC, ensuring trust in its AI-powered solutions for social impact organizations.

18/08/2026 - source