Blackbaud Luminate Online Overview

Blackbaud Luminate Online assists nonprofits in using data to enhance fundraising campaigns. Donor engagement and increased fundraising are facilitated by this software.

Use Cases

Customers recommend Communication Management, Engagement Management, Event Management, as the business use cases that they have been most satisfied with while using Blackbaud Luminate Online.

Other use cases:

  • Campaign Management
  • Helpdesk Management
  • Training & Onboarding
  • Content Management
  • Digital Marketing
  • Generation Of New Leads
  • Coaching
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Blackbaud Luminate Online.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Launch New Products
See all business priorities See less business priorities

Blackbaud Luminate Online Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud Luminate Online works with different mediums / channels such as E-Mail. Offline. Causes And Charity etc.

Blackbaud Luminate Online's features include Feedback Surveys, Ticketing, Personalization, etc. and Blackbaud Luminate Online support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud Luminate Online analytics capabilities include Analytics, and Custom Reports.

Reviews

"This influx of money has changed the Los Angeles Regional Food Bank, not just for this moment, but for the future." - Roger Castle

Peer review evidence (same sources as the product rating summary)

"...We re able to have more robust segmentation, instead of sending one email to everyone on a list. ..." Case Study IONA Senior Services
"...Our consultants guide you in designing a fundraising or engagement campaign of your choice, chosen from our library of best practice templates, and provide 3 months of marketing strategies...." Peer review from Blackbaud
"...It's a great tool for event, volunteer management and crowdfunding...." Peer review by Verified Reviewer, Non-Profit Organization Management

Blackbaud Luminate Online, Less Annoying CRM, monday sales CRM, Splash Event Marketing, NetHunt CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud Luminate Online

Top Industries

  • Non-Profit Organization Management
  • Education
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Blackbaud Luminate Online is popular in Non-Profit Organization Management, Education, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Blackbaud Luminate Online Customer wins, Customer success stories, Case studies

What solutions does Blackbaud Luminate Online provide for Communication Management?

What benefits does Blackbaud Luminate Online offer for Engagement Management?

How does Blackbaud Luminate Online facilitate Event Management?

Why is Blackbaud Luminate Online the best choice for Campaign Management?

What Are the key features of Blackbaud Luminate Online for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Blackbaud Luminate Online solved their CRM needs. Cuspera uses 2572 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Blackbaud Luminate Online testimonial

Roger Castle

Chief Development Officer

Los Angeles Regional Food Bank

This influx of money has changed the Los Angeles Regional Food Bank, not just for this moment, but for the future. Testimonial By Roger Castle
Blackbaud Luminate Online testimonial

Brock Warner

CFRE Director of Community Giving and Innovation

War Child Canada

Getting Blackbaud’s best practice solutions helped us feel confident in our marketing investments and programs—essentially allowing us to focus on growing our base support. Testimonial By Brock Warner
Blackbaud Luminate Online testimonial

Laura Kelly

Vice President of Global Partnerships and Development

Brother's Brother Foundation

With the help of Blackbaud, we have been able to expand our donor base through targeted email appeals, provide emailed newsletter options to our constituents, and streamline our efforts to share our mission with partners domestically and internationally. Testimonial By Laura Kelly
CUSTOMERS TESTIMONIALS
Blackbaud Luminate Online testimonial

Roger Castle

Chief Development Officer

Los Angeles Regional Food Bank

This influx of money has changed the Los Angeles Regional Food Bank, not just for this moment, but for the future. Testimonial By Roger Castle
Blackbaud Luminate Online testimonial

Brock Warner

CFRE Director of Community Giving and Innovation

War Child Canada

Getting Blackbaud’s best practice solutions helped us feel confident in our marketing investments and programs—essentially allowing us to focus on growing our base support. Testimonial By Brock Warner
Blackbaud Luminate Online testimonial

Laura Kelly

Vice President of Global Partnerships and Development

Brother's Brother Foundation

With the help of Blackbaud, we have been able to expand our donor base through targeted email appeals, provide emailed newsletter options to our constituents, and streamline our efforts to share our mission with partners domestically and internationally. Testimonial By Laura Kelly
 

Blackbaud Announces New Measures to Support Customers and Global Community in Response to COVID-19 Pandemic

Blackbaud introduces new initiatives to aid customers and the global community during the COVID-19 pandemic, focusing on enhanced support and resources.

Read on →
 

Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

Read on →

The USA East Province of the Society of Jesus - Religious Institutions - Medium

New York, USA

Blackbaud Advisory+ and Luminate Online helped the USA East Province of the Society of Jesus boost digital fundraising. The team saw a 76% increase in gala fundraising revenue and raised over $3 mill...ion at their annual gala. Holiday eCommerce revenue grew by 20%. Their first Giving Day campaign brought in more than $200,000. Automated stewardship workflows and redesigned donation forms deepened donor engagement and streamlined giving.

Polytechnic School - Education - Medium

Pasadena, USA

Polytechnic School used Blackbaud's unified platform to connect advancement and business offices, improving collaboration and trust. The school streamlined operations with Blackbaud Raiser’s Edge NXT..., Financial Edge NXT, and education management tools. Staff spent less time on admin work and more time engaging with students and families. Centralized systems made information accurate and accessible for students and parents. Technology also supported belonging with accessibility features and name pronunciation tools.

Fort Collins Habitat for Humanity - Non Profit Organization Management - Small

Fort Collins, USA

Blackbaud Development Agent helped Fort Collins Habitat for Humanity scale donor engagement. The small fundraising team used the tool to automate donor outreach and manage relationships without losin...g the personal touch. The solution turned donor insights into direct action, assigning prospects and sending personalized messages. This allowed the team to focus on building relationships and advancing their mission. The organization now engages more donors with greater intention and efficiency.

FeedMore WNY Foundation - Non Profit Organization Management - Medium

Buffalo, USA

FeedMore WNY Foundation used Blackbaud Raiser’s Edge NXT to improve donor segmentation and engagement. The nonprofit faced challenges merging data and engaging mid-level donors after a merger. With B...lackbaud’s tools, they built targeted outreach and improved digital fundraising. Over two years, they saw a 28% increase in online revenue and a 19% rise in online donors. The organization also grew the number of community members served by 51% in five years.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Blackbaud Luminate Online

What is Blackbaud Luminate Online?

Blackbaud Luminate Online is a CRM Software for online fund raising and Nonprofits. Blackbaud Luminate Online provides everything needed to acquire more constituents, build online fundraising campaigns, and nurture sustainable donor relationships. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events.

Blackbaud Luminate Online includes tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors. It partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design interactive web pages with a personalized message for members and donors.

Blackbaud Luminate Online is suitable for organizations looking to expand online and multi-channel fundraising strategies. The solution is a good fit for several types of organizations, including faith-based ministries, human services, international organizations and national organizations.

What is Blackbaud Luminate Online used for?

Blackbaud Luminate Online is a CRM Software mainly used by its customers to Improve Digital And Social Presence and Scale Best Practices by Communication Management, Engagement Management and Event Management .

What are the top features of Blackbaud Luminate Online?

Feedback surveys, Ticketing and Personalization are some of the top features of Blackbaud Luminate Online.

Who uses Blackbaud Luminate Online?

Blackbaud Luminate Online is used by Non-Profit Organization Management, Education and Entertainment among other industries.

What are Blackbaud Luminate Online alternatives?

Less Annoying CRM, Monday Sales CRM, Splash Event Marketing and NetHunt CRM are popular alternatives for Blackbaud Luminate Online.

Where is Blackbaud Luminate Online located?

Blackbaud Luminate Online is headquartered at 65 Fairchild Street, Charleston, SC 29492.
lightning

Peers used Blackbaud Luminate Online for communication management and engagement management

Blackbaud Luminate Online Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

3.80/5

Read Reviews (63)
Custom Reports

3.54/5

Read Reviews (414)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

3.80/5

Read Reviews (63)
Custom Reports

3.54/5

Read Reviews (414)

Software Failure Risk Guidance

?

for Blackbaud Luminate Online

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud Luminate Online

Blackbaud, Inc. News

Product

Blackbaud Reinforces Its Responsible AI Approach With Independent Certifications

Blackbaud has achieved two RAISE Pathway certifications from the Responsible AI Institute, validating its responsible AI governance practices. The Generative AI Foundation Badge and the Responsible AI Foundation Badge confirm Blackbaud's adherence to global standards, including NIST and ISO/IEC, ensuring trust in its AI-powered solutions for social impact organizations.

Product

BLKB - Blackbaud Inc News

Blackbaud has enhanced its Raiser's Edge NXT platform by integrating with Microsoft 365 Copilot, increasing flexibility in accessing fundraising intelligence. This integration aims to optimize fundraising operations by leveraging AI capabilities within the Microsoft 365 environment.

Product

Blackbaud Increases Flexibility to Access Fundraising Intelligence as Raiser's Edge NXT® Integrates with Microsoft 365 Copilot

Blackbaud has integrated its Raiser's Edge NXT with Microsoft 365 Copilot, enhancing access to fundraising intelligence for users. This integration allows nonprofit professionals to use natural-language prompts to retrieve insights directly within Microsoft 365 applications, streamlining workflows and decision-making processes. The integration underscores Blackbaud's commitment to providing AI-powered solutions for social impact organizations.

Executive

Blackbaud appoints Anthony W. Boor to Board while ...

Blackbaud has appointed Anthony W. Boor to its Board as a Class A director. He will also continue his role as Executive Vice President of Corporate Development and Strategy. The appointment was effective as of August 5, 2026.

Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Financials

IPO