Blackbaud Luminate Online Overview
Here’s the scoop on Blackbaud Luminate Online! We've gathered over 2572 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Blackbaud Luminate Online, EveryAction, Salsa CRM, Virtuous CRM, Memberplanet, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Blackbaud Luminate Online is right for your needs? Our Cuspera AI engine can evaluate how Blackbaud Luminate Online fits your specific business needs, industry, and context. Get your personalized assessment report today.
Blackbaud Luminate Online supports business activities such as:
- Communication Management
- Engagement Management
- Event Management
- Campaign Management
- Helpdesk Management
Blackbaud Luminate Online can help you with many business goals, such as Improve Digital And Social Presence, Scale Best Practices, Increase Sales & Revenue, Improve ROI, Acquire Customers, etc. It can help manage these activities if you use E-Mail Offline Causes And Charity etc. for these needs. As a solution, Blackbaud Luminate Online's capabilities include Feedback Surveys, Ticketing, Personalization, etc.
Blackbaud Luminate Online was founded in 1981. Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"Children’s Discovery Museum of San Jose will continue to offer a rich environment where children learn in their own hands-on and minds-on ways with one another—a respite from the distance learning and isolation of the past year. " - Cheryl Blumenthal
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Blackbaud Luminate Online solved their CRM needs. Cuspera uses 2572 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Improve Digital And Social Presence and Scale Best Practices are the most popular business priorities peers achieved using Blackbaud Luminate Online.
Use Cases
Peers recommend Communication Management , Engagement Management , Event Management , as the business use cases that they have been most satisfied while using Blackbaud Luminate Online.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with E-Mail, Offline, Causes And Charity and Website |
4.74/5 ★ |
"...We used Luminate to manage these events, create donation forms, and send emails to our event registrants and constituents...." Peer review by Administrator in Marketing |
| sending & publishing communications |
4.79/5 ★ |
"...We have a very active email program, and are sending emails left and right...." Peer review by Amy Barker, bCRE, Membership Operations Manager, The Trustees |
| tracking & monitoring communications |
4.94/5 ★ |
"...You are able to create and track emails...." Peer review by Administrator |
| Engagement Management with Offline, Causes And Charity, E-Mail and Mobile |
4.94/5 ★ |
"...I love how the Constituent 360 database tracks every interaction a user makes...." Peer review by Ali B., Hospital & Health Care |
| engaging and following up |
4.97/5 ★ |
"...And with his leadership, the food bank fully implemented Blackbaud Luminate Online to boost engagement through online fundraising and marketing automation. ..." Case Study Los Angeles Regional Food Bank |
| Event Management with Offline, Causes And Charity and E-Mail |
4.64/5 ★ |
"...Administration uses it for the online store, Development uses it for donation forms and online constituent management, Community Outreach uses it for online event registration and Marketing uses it for surveys and newsletter emails...." Peer review by Lisa Tacker, Blackbaud Applications Support Specialist, Homes for our Troops |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with E-Mail, Offline, Causes And Charity and Website |
4.74/5 ★ |
"...We used Luminate to manage these events, create donation forms, and send emails to our event registrants and constituents...." Peer review by Administrator in Marketing |
|
| sending & publishing communications |
4.74/5 ★ |
| tracking & monitoring communications |
4.74/5 ★ |
| Engagement Management with Offline, Causes And Charity, E-Mail and Mobile |
4.94/5 ★ |
"...I love how the Constituent 360 database tracks every interaction a user makes...." Peer review by Ali B., Hospital & Health Care |
|
| engaging and following up |
4.94/5 ★ |
| Event Management with Offline, Causes And Charity and E-Mail |
4.64/5 ★ |
"...Administration uses it for the online store, Development uses it for donation forms and online constituent management, Community Outreach uses it for online event registration and Marketing uses it for surveys and newsletter emails...." Peer review by Lisa Tacker, Blackbaud Applications Support Specialist, Homes for our Troops |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2572 insights from peers and experts to help you assess how these Blackbaud Luminate Online use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Children’s Discovery Museum of San Jose will continue to offer a rich environment where children learn in their own hands-on and minds-on ways with one another—a respite from the distance learning and isolation of the past year. Testimonial By Cheryl Blumenthal |
|
It’s really because of the tools that Blackbaud has provided that we’ve been able to do what we say we were going to do and to give that transparency back to our donors with the confidence that we’re using their donations how intended. Testimonial By Heather Bennett |
|
Our Blackbaud team feels like an extension of the Fidelco team. Everyone takes time to understand our business objectives and ensure that we are moving in the right direction, at the same time. Testimonial By Richard Pummell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cheryl Blumenthal Director of Information Systems and Compliance Children's Discovery Museum of San Jose |
Children’s Discovery Museum of San Jose will continue to offer a rich environment where children learn in their own hands-on and minds-on ways with one another—a respite from the distance learning and isolation of the past year. Testimonial By Cheryl Blumenthal |
|
Heather Bennett Vice President for Partnerships and Philanthropy Direct Relief |
It’s really because of the tools that Blackbaud has provided that we’ve been able to do what we say we were going to do and to give that transparency back to our donors with the confidence that we’re using their donations how intended. Testimonial By Heather Bennett |
|
Richard Pummell Vice President Fidelco Guide Dog Foundation |
Our Blackbaud team feels like an extension of the Fidelco team. Everyone takes time to understand our business objectives and ensure that we are moving in the right direction, at the same time. Testimonial By Richard Pummell |
Frequently Asked Questions(FAQ)
for Blackbaud Luminate Online
What is Blackbaud Luminate Online?
What is Blackbaud Luminate Online used for?
What are the top features of Blackbaud Luminate Online?
Who uses Blackbaud Luminate Online?
What are Blackbaud Luminate Online alternatives?
Where is Blackbaud Luminate Online located?
Popular Business Setting
for Blackbaud Luminate Online
Top Industries
- Non-Profit Organization Management
- Education
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Blackbaud Luminate Online to Improve digital and social presence and Scale best practices
Blackbaud Luminate Online Alternatives
Peer and Expert Opinion on Features
for Blackbaud Luminate Online
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (122) |
| Ticketing | Read Reviews (88) |
| Personalization | Read Reviews (79) |
| Recording | Read Reviews (51) |
| Templates | Read Reviews (45) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (122) |
| Ticketing | Read Reviews (88) |
| Personalization | Read Reviews (79) |
| Recording | Read Reviews (51) |
| Templates | Read Reviews (45) |
IT and Other Capabilities
for Blackbaud Luminate Online
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (338) |
| Data Export | Read Reviews (117) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (338) |
| Data Export | Read Reviews (117) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (51) |
| Phone Support | Read Reviews (24) |
| Chat Support | Read Reviews (50) |
| 24/7 Support | Read Reviews (297) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (51) |
| Phone Support | Read Reviews (24) |
| Chat Support | Read Reviews (50) |
| 24/7 Support | Read Reviews (297) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (63) |
| Custom Reports | Read Reviews (414) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (63) |
| Custom Reports | Read Reviews (414) |
Software Failure Risk Guidance
?for Blackbaud Luminate Online
Overall Risk Meter
Top Failure Risks for Blackbaud Luminate Online
Vendor Profile Details
HQ Location
65 Fairchild Street, Charleston, SC 29492
Employees
1001-5000
Social
Financials
IPO
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