Blackbaud Luminate Online vs. Funraise: Comparing Best CRM Solutions 2026

Overview: Blackbaud Luminate Online and Funraise as CRM Category solutions.

Blackbaud Luminate Online is a robust CRM solution for large enterprises and non-profit sectors. It excels in extensive communication and event management, with strong analytics and reporting capabilities, supported by comprehensive 24/7 assistance. Funraise, more suited for large enterprises in the non-profit or retail sectors, focuses on engagement and communication through varied media, with a positive nod to custom reporting and support for social media activities. Both cater to non-profits but have distinct strengths in engagement and operational alignment.

Blackbaud Luminate Online: Blackbaud Luminate Online assists nonprofits in using data to enhance fundraising campaigns. Donor engagement and increased fundraising are facilitated by this software.

Funraise: Funraise simplifies nonprofit fundraising with innovative features and tools, making it easier than ever. Nonprofits are empowered to enhance their fundraising efforts effectively.

Deployed Market Segments: Blackbaud Luminate Online vs Funraise

Share of peer evidence by company size for Blackbaud Luminate Online and Funraise. Each product segments add up to 100%. Click any segment for supporting evidence.

Blackbaud Luminate Online 100%
Funraise 100%
Blackbaud Luminate Online Funraise
Key Capabilities Supported Blackbaud Luminate Online aids communication management and engagement, helping users to manage events effectively. → Funraise supports engagement and social media management, allowing users to engage efficiently on various platforms. →
Business Goals Blackbaud Luminate Online empowers organizations to enhance digital presence and improve customer relationships. → Funraise focuses on scaling best practices and increasing sales, ensuring better engagement efficiency. →
Core Features Blackbaud Luminate Online stands out with custom reports and integration capabilities, making data handling seamless. → Funraise shines with its custom reporting and integration, focusing on supporting social media activities effectively. →
Vendor Support Blackbaud Luminate Online provides round-the-clock support, addressing diverse user queries efficiently. → Funraise offers 24/7 support, ensuring users receive assistance whenever required. →
Segments and Industries Blackbaud Luminate Online is favored by enterprises and large non-profits, primarily in the education and healthcare sectors. → Funraise serves large enterprises, mainly in the non-profit and retail sectors, aligning with diverse operational needs. →
Operational Alignment Blackbaud Luminate Online integrates well with large, complex operations, streamlining communication processes. → Funraise fits into operations that emphasize engagement and communication, particularly through social channels. →
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Blackbaud Luminate Online and Funraise: Best activities based on customer satisfaction

Blackbaud Luminate Online in Action: Unique Activities

What benefits does Blackbaud Luminate Online offer for Communication Management?
The software can be used to manage contacts, send emails, track email campaigns, build surveys, manage donations, create event registration forms, and analyze data. It also enables targeted email campaigns and automated email messages based on user interactions. However, the software lacks the ability to manage organizational records and communicate with contacts at that level.
"...We have a very active email program, and are sending emails left and right...." Peer review by Amy Barker, bCRE, Membership Operations Manager, The Trustees
What benefits does Blackbaud Luminate Online offer for Engagement Management?
Luminate Online offers a comprehensive solution for managing constituent engagement and fundraising efforts. This system allows organizations to track interactions, build campaigns, and personalize communications based on individual preferences and giving history. The software has some limitations, such as challenges with duplicate management.
"...We also have TeamRaisers, which is used mainly by our Philanthropy and Engagement Team for both internal and third party events...." Peer review by Analyst in Other
How can Blackbaud Luminate Online optimize your Event Management Workflow?
The software provides event management functions, including registration, constituent management, and crowdfunding. It enables organizations to manage events, volunteers, and donations through a single system. The platform has limitations in event management, as it can be cumbersome to use and lacks basic information-gathering features.
"...We use it to take online donations, manage event registrations, and allow individuals to fundraise for our annual run/walk through TeamRaiser...." Peer review by Kelly Kopish, Database and Digital Content Coordinator, Epilepsy Foundation of Minnesota
What solutions does Blackbaud Luminate Online provide for Campaign Management?
Luminate Online provides a platform for managing online fundraising and marketing campaigns, including event registration, email marketing, and online donations. It offers tools for tracking email campaign results and donor information, and provides interactive tools for creating dynamic campaigns. Luminate Online may require additional features and training support to fully leverage its functionality.
"...Luminate is a good tool to help manage mulit-channel fundraising/marketing campaigns...." Peer review by Veronica Medina Brown, Director of Individual Giving, Chicago Public Library Foundation
How can Blackbaud Luminate Online enhance your Helpdesk Management process?
The system provides helpful support, including client services, to users who require assistance. The software requires technical knowledge and may be challenging for new users to navigate without support. nThis system provides comprehensive support for organizations seeking to achieve their mission by engaging supporters.
"...I consider myself pretty technically savvy and can work my way around the system, but there are still many things I need support help to figure out...." Peer review by Employee in Other

Funraise in Action: Unique Activities

What solutions does Funraise provide for Training & Onboarding?
Funraise offers robust training and onboarding capabilities, streamlining the process for new employees and facilitating efficient platform utilization. The platform further provides effective tools for donor engagement and retention. However, some platform features are currently under development and may not be fully available.
"...Using Funraise, the ability to add offline donations has been a huge plus for us on this front, our Customer Support Manager, and the others at Funraise we reached out to were incredibly helpful as our staff member tasked with learning and deploying the platform worked through updating our donation page and building our first campaign site...." Peer review by Kasai R., Communications and Development Coordinator, Non-Profit Organization Management

IT and Other Capabilities

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Business Setting

Blackbaud Luminate Online Funraise
Peer score 3.5 4.5
Peer insights 2572 697
Top industries
Non Profit Organization Management 71.0%
Education 11.0%
Entertainment 7.0%
Non Profit Organization Management 75.0%
Education 11.0%
Retail 6.0%
SMB and Mid-Market 77.0% 96.0%
Enterprise 23.0% 4.0%
Pricing Blackbaud Luminate Online

News

Latest Blackbaud Luminate Online news

Blackbaud Reinforces Its Responsible AI Approach With Independent Certifications

Blackbaud has achieved two RAISE Pathway certifications from the Responsible AI Institute, validating its responsible AI governance practices. The Generative AI Foundation Badge and the Responsible AI Foundation Badge confirm Blackbaud's adherence to global standards, including NIST and ISO/IEC, ensuring trust in its AI-powered solutions for social impact organizations.

18/08/2026 - source