Avaya OneCloud UCaaS vs. XCALLY: Comparing Best Contact Center Software Solutions 2026

Overview: Avaya OneCloud UCaaS and XCALLY as Contact Center Software Category solutions.

Avaya OneCloud UCaaS: Avaya-onecloud-ucaas offers innovative workplace communication with a stable core and advanced collaboration tools. Best-of-breed integrations ensure compatibility with existing tech stacks.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

This comparison of Avaya OneCloud UCaaS vs. XCALLY draws on 1010 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Avaya OneCloud UCaaS and XCALLY are commonly chosen for Omnichannel contact center management, Contact center centralization, Customer service process optimization.

Avaya OneCloud UCaaS also supports Cloud telephony integration with CRM, Emergency call location compliance, Customer experience infrastructure modernization, Employee experience enhancement, etc.

XCALLY also supports Omnichannel customer service management, Call center unification and management, Contact center optimization for healthcare, Customer care center operations, etc.

Evidence shows that both products are used for Customer engagement, Unified communications, Contact center management, Workforce management, etc.

Avaya OneCloud UCaaS also covers Contact center modernization, Collaboration and communication, Emergency communications, Customer experience management, etc.

XCALLY also covers Customer service management, Customer service automation, Contact center integration, Conversational AI for sales, etc.

Top use cases: Avaya OneCloud UCaaS vs XCALLY

Use cases tied to Avaya OneCloud UCaaS and XCALLY from verified data sources. Click any use case for supporting evidences.

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XCALLY
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Avaya OneCloud UCaaS XCALLY

Top Capabilities: Avaya OneCloud UCaaS vs XCALLY

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Avaya OneCloud UCaaS vs XCALLY

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Avaya OneCloud UCaaS vs XCALLY

Share of peer evidence by company size for Avaya OneCloud UCaaS and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.

Avaya OneCloud UCaaS 100%
XCALLY 100%

Avaya OneCloud UCaaS and XCALLY: Best activities based on customer satisfaction

Avaya OneCloud UCaaS in Action: Unique Activities

What makes Avaya OneCloud UCaaS ideal for Collaboration?
Avaya OneCloud offers communication and collaboration capabilities for enterprises of all sizes. It provides advanced collaboration services and applications, such as video conferencing, screen sharing, chat, and voice communication. This platform simplifies communication, improves productivity, and enables employees to work remotely and collaboratively.
"...It has an environment where users have on-demand access to advanced collaboration services and applications that deliver enhanced customer access,..." Peer review by Sean Z., Telecommunications
How does Avaya OneCloud UCaaS facilitate Helpdesk Management?
Avaya OneCloud Ucaas provides comprehensive helpdesk management capabilities for call centers, enabling agents to handle customer interactions efficiently. The software includes features for managing calls, routing, and reporting, supporting both traditional and remote work environments. However, the system can experience occasional device resets requiring technical assistance.
"...Avaya is a good product for call center or corporate needs...." Peer review by Brittany D., Internet
Why is Avaya OneCloud UCaaS the best choice for Sales Call Management?
The application provides comprehensive call management capabilities, including advanced call queue management, inbound call vectoring, and call center management software. It also offers features such as call recording and reporting. The application may experience crashes, potentially impacting call volume management.
"...The basic feature of this application is its ability to manage a long call queue in a very sophisticated way that suits well to each and every company or organization...." Peer review by Megan R, Programmer, Information Technology and Services
How does Avaya OneCloud UCaaS address your Contact List Management Challenges?
The platform facilitates efficient contact management, enabling users to organize and interact with clients, customers, vendors, and service centers. Users can access their work numbers from their personal devices, enhancing communication accessibility. The system prioritizes secure call handling, safeguarding contact centers and communication.
"...Avaya had there SBC as well which provides us highly security to our calls and contact centers...." Peer review by Sudshanshu G, Telecom engineer

XCALLY in Action: Unique Activities

How efficiently Does XCALLY manage your Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John C., Co-founder, Information Technology and Services
How can XCALLY optimize your Engagement Management Workflow?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
"...When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team...." Peer review by Michele F., Co-Founder and Chief Executive Officer, Financial Services

News

Latest Avaya OneCloud UCaaS news

Jeff Clarke takes the helm of Avaya

Jeff Clarke has been appointed as the new CEO of Avaya, marking the company's fourth CEO in five years. Clarke, who previously led Insurity, brings extensive experience from roles at Doxim, Travelport, Kodak, and others. Former CEO Patrick Dennis will transition to executive chair. Clarke aims to drive innovation and strengthen Avaya's position in enterprise communications.

03/08/2026 - source

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source