cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Alloy Software vs BMC Helix ITSM

Failure Risk Guidance Security Report ?

Failure Risk for Alloy Software medium Failure Risk for BMC Helix ITSM low
Know More

Comparison Summary

For Alloy Software vs BMC Helix ITSM comparison, Our AI algorithm looked at 2476 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Alloy Software and BMC Helix ITSM to solve their respective business needs.

Pros and cons of Alloy Software and BMC Helix ITSM

Alloy Software is more suited to businesses that require Helpdesk Management and Workflow Management with Mobile where as BMC Helix ITSM is focused towards Helpdesk Management and Workflow Management .

logo Alloy Software

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

BMC Helix ITSM is better than Alloy Software for

Software Failure Risk

  • low

About

Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure

BMC Helix ITSM Capabilities - BMC Software

Financials

IPO

Business Need

Total Processes
(we found evidences for)

32

35

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (65)

Read Reviews (67)

workflow management

Read Reviews (41)

Read Reviews (30)

knowledge management

Read Reviews (25)

Read Reviews (27)

sales document management

Read Reviews (8)

Read Reviews (4)

contract management

Read Reviews (6)

Read Reviews (2)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

social media management

Read Reviews (5)

Read Reviews (12)

social media analytics

Read Reviews (5)

Read Reviews (12)

products & pricelist management

Read Reviews (4)

Read Reviews (5)

category management

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (9)

communication management

Read Reviews (1)

Read Reviews (15)

sending & publishing communications

Read Reviews (1)

Read Reviews (7)

training & onboarding

Read Reviews (1)

Read Reviews (4)

contact list management

Read Reviews (1)

Read Reviews (2)

engagement management

Read Reviews (0)

Read Reviews (10)

customer case management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • See 3 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting