Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.
Voyc: Voyc Conversation Intelligence & Compliance Monitoring software tracks all customer interactions, sends alerts, and provides MI reports. A free demo is available now.
This comparison report of Aircall.io vs. Voyc is based on a specific set of business needs and context. The comparison uses 3888 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Aircall.io and Voyc
Aircall.io, Talkdesk, NICE CXone, etc., belong to a category of solutions that help Contact Center Software, whereas Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Aircall.io covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.
"Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. " - Ross Bixler
"Managing risk and being able to offer exceptional customer service is critical to any insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company. " - Anton Keet
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Aircall.io and Voyc: Best activities based on customer satisfaction
Aircall.io in Action: Unique Activities
What benefits does Aircall.io offer for Helpdesk Management?
"...A good tool for small companies that wants to setup customer support calls without needing the hardware...." Peer review by Tong (Tony) J., Computer Software
What Are the key features of Aircall.io for Communication Management?
"...The daily email that Aircall sends reminding me of any calls I need to follow up on is another great feature...." Peer review by Zach M., Account Manager
Why is Aircall.io the best choice for Contact List Management?
"...We need a phone system to contact our clients that is reliable...." Peer review by User
Voyc in Action: Unique Activities
What benefits does Voyc offer for Coaching?
"...By responding to Voyc alerts without delay and using the insight the alerts deliver to coach agents effectively, many customer concerns were successfully dealt with before being escalated further...." Momentum Life Customer Story
How can Voyc optimize your Engagement Management Workflow?
"...Empowering contact centres to handle every interaction with consistency & care. ..." Cloud Call Center Software
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve efficiency
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Enter new markets internationally or locally
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Scale best practices
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Build brand awareness
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Improve visibility
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Grow market share
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Launch new products
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Improve ROI
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Improve internal communications
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Improve brand engagement
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Improve stakeholder relations
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Improve consistency
- See 12 more
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Enhance customer relationships
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Improve efficiency
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Manage risk
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Acquire customers
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Increase sales & revenue
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Aircall.io | Voyc | |
|---|---|---|
| Peer score | 4.4 | 4.3 |
| Peer insights | 3650 | 238 |
| Top industries |
Internet 23.0%
Financial Services 12.0%
Entertainment 11.0%
|
Financial Services 46.0%
Insurance 38.0%
Information Technology And Services 16.0%
|
| SMB and Mid-Market | 89.0% | 0.0% |
| Enterprise | 11.0% | 0.0% |
| Pricing | Aircall.io |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Aircall.io news
CarPlay: Your Aircall line, now in the car
Aircall has integrated its app with Apple CarPlay, allowing users to manage work calls hands-free while driving. The feature displays calls on the car's screen, enabling users to answer or decline using on-screen buttons or steering wheel controls. This integration ensures safety and maintains call logs and conversation history within Aircall.
Latest Voyc news
Reassured partners with AI platform to transcribe calls
Reassured, a life insurance broker, has partnered with Voyc, an AI-powered conversation platform, to transcribe and monitor 100% of customer calls, aiming to enhance customer outcomes with near real-time feedback.