Overview: Aircall.io and UniTel Voice as Contact Center Software Category solutions.

Aircall.io and UniTel Voice offer distinct solutions within the Contact Center Software category. Aircall.io supports comprehensive helpdesk and sales call management, enhancing both customer acquisition and relationship building. It provides robust features like integration and custom reports, aiming at large enterprises across various industries. UniTel Voice, on the other hand, focuses more on call record management and advertisement with key features like data import and export, appealing primarily to small enterprises, especially in IT and real estate sectors, targeting improved ROI and brand awareness.

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

UniTel Voice: UniTel-Voice offers a virtual phone system for entrepreneurs. Business operations can be managed and expanded from any location.

Aircall.io and UniTel Voice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io facilitates activities like helpdesk management and sales call management, addressing needs in communication and engagement. read more →

UniTel Voice supports sales call management and call recording, focusing on communication management and marketing communications. read more →

Business Goals

Aircall.io helps acquire customers and enhance customer relationships, aligning with businesses to scale best practices and expand markets. read more →

UniTel Voice aims to improve ROI and build brand awareness, aiding businesses in boosting customer lifetime value. read more →

Core Features

Aircall.io shines with features like custom reports and comprehensive integration, providing ease of data migration for large-scale enterprises. read more →

UniTel Voice features include easy data import and export, with integrative capabilities appealing to tech-savvy industries. read more →

Vendor Support

Aircall.io offers extensive support through phone, email, and 24/7 options, suitable for extensive enterprise needs. read more →

UniTel Voice provides phone and 24/7 support, although it has fewer options in chat and email support, catering more to smaller firms. read more →

Segments and Industries

Aircall.io is favored by large enterprises and the internet, financial, and entertainment industries. read more →

UniTel Voice caters to smaller enterprises in IT, real estate, and retail sectors. read more →

Operational Alignment

Aircall.io integrates into larger enterprises' workflows, facilitating diverse industry needs and scale. read more →

UniTel Voice fits within the operations of smaller, specialized sectors, enabling efficient call management. read more →