Act! vs. SmartWe: Comparing Best CRM Solutions 2026

Overview: Act! and SmartWe as CRM Category solutions.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

SmartWe: CAS PIA is a web-based mobile CRM system offering efficiency, flexibility, and cost savings. Contact them now for a non-binding CRM consultation.

This comparison of Act! vs. SmartWe draws on 4244 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Act! and SmartWe are commonly chosen for Sales process management, Contact and appointment management.

Act! also supports Sales process automation, Customer relationship management, Sales activity tracking and reporting, Sales opportunity management, etc.

SmartWe also supports Centralized donor and patient data management, Project and contact management, Stakeholder and project management for energy transition, Project-based contact data management, etc.

Evidence shows that both products are used for Customer relationship management, Sales enablement, Contact management, Project management, etc.

Act! also covers Customer engagement, Sales management, Marketing automation, CRM implementation, etc.

SmartWe also covers Stakeholder management, Community management, Contact data management, Sports club administration, etc.

Top use cases: Act! vs SmartWe

Use cases tied to Act! and SmartWe from verified data sources. Click any use case for supporting evidences.

Act!
SmartWe
Shared by both · Use cases
Act! SmartWe

Top Capabilities: Act! vs SmartWe

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
SmartWe
Shared by both · Topics
Act! only
SmartWe only

Deployed Industries: Act! vs SmartWe

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
SmartWe
Shared by both · Industries
Act! only
SmartWe only

Deployed Market Segments: Act! vs SmartWe

Share of peer evidence by company size for Act! and SmartWe. Each product segments add up to 100%. Click any segment for supporting evidence.

Act! 100%
SmartWe 100%

Act! and SmartWe: Best activities based on customer satisfaction

Act! in Action: Unique Activities

How can Act! enhance your Contact List Management process?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...So we had a lot of our contacts already on board and it does keep track of contacts...." Peer review by Cody H., Sales and Marketing, Manufacturing
What benefits does Act! offer for Engagement Management?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...Tracking and following up with clients...." Peer review by Denise B, North East WI Area Manager, Human Resources
How does Act! address your Communication Management Challenges?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...Once Outlook Office 2013 is configured, not a bad system for tracking emails sent and received from clients...." Peer review by Jean A, Office Manager
How can Act! enhance your Sales Document Management process?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...I also use it to integrate with QuoteWerks. which I use for creating all of my quote...." Peer review by User

News

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source