Act! vs. Onware: Comparing Best CRM Solutions 2026

Overview: Act! and Onware as CRM Category solutions.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

Onware: Onware offers collaborative contract administration software for AECO stakeholders, providing real-time access to project documentation. The software facilitates efficient BI consulting and contract management.

This comparison of Act! vs. Onware draws on 4532 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Act! supports Sales process automation, Customer relationship management, Sales activity tracking and reporting, Sales opportunity management, etc.

Onware supports Construction project data visualization, Construction project cost tracking, Contract administration for construction projects, Construction project forecasting automation, etc.

Evidence shows that both products are used for Workforce management.

Act! also covers Customer relationship management, Customer engagement, Sales management, Marketing automation, etc.

Onware also covers Construction analytics, Construction project management, Document management, Financial reporting, etc.

Top use cases: Act! vs Onware

Use cases tied to Act! and Onware from verified data sources. Click any use case for supporting evidences.

Act! Onware

Top Capabilities: Act! vs Onware

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
Onware
Shared by both · Topics
Act! only
Onware only

Deployed Market Segments: Act! vs Onware

Share of peer evidence by company size for Act! and Onware. Each product segments add up to 100%. Click any segment for supporting evidence.

Act! 100%
Onware 100%

Act! and Onware: Best activities based on customer satisfaction

Act! in Action: Unique Activities

What makes Act! ideal for Contact List Management?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...So we had a lot of our contacts already on board and it does keep track of contacts...." Peer review by Cody H., Sales and Marketing, Manufacturing
How can Act! enhance your Engagement Management process?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...The old ACT (still in use on old machine) loads faster, runs faster, was easy to customize for reports, scheduling and follow up...." Peer review by Tom, Ibex Engineering
What Are the key features of Act! for Communication Management?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...I depend on ACT! for scheduling appointments, contacts, email, keeping track of business opportunities, etc...." Peer review by Tom, H & H Industries, LLC
How can Act! enhance your Lead Tracking process?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...You can track all your prospects and get mailers out quickly...." Peer review by Stewart, Relias Learning

Onware in Action: Unique Activities

Why is Onware the best choice for Sales Document Management?
Onware is a cloud-based program that helps manage contracts and documents for the construction industry. It allows users to create, distribute, and manage project files, collaborate with teams, and track tasks. A limitation of Onware is that it does not fully integrate with other contract management software.
"...Users can also upload their signatures into Onware for automatic insertion into issued documents, or scan and upload manually-signed documents to be stored with all of their related attachments...." Peer review
How does Onware address your Funnel Analysis Challenges?
Onware offers data visualization and analytics capabilities. nThese capabilities use industry-leading platforms to transform data into actionable insights. nOnware can replace conventional dashboards and reports.
"...Its integrated data analytics and visualization functionalities are driven by Tableau which means you can bid goodbye to conventional dashboards and reports...." Peer review from Featured Customers
How does Onware facilitate Collaboration?
Onware is a web-based software solution that facilitates collaboration among stakeholders in the architecture, engineering, construction, and owner industries. It provides tools for project management, document sharing, and communication. The software is accessible from any internet browser.
"...Onware is a collaborative contract administration management solution designed for use in the architecture, engineering, construction and owner industries, which includes tools for project administration, task tracking, document distribution and storage, change requests and change orders, submittals, transmittals, site visit recording, requests for information, requests for alternatives, and more...." Peer review
How does Onware facilitate Distribution Management?
Onware is a cloud-based tool that helps manage construction projects. It simplifies the process of creating, sharing, and tracking project documents. The tool also includes robust reporting features.
"...Onware enables users to create, manage and distribute project documents while providing powerful reporting tools...." Peer review

News

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source