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Compare 3CX Phone System vs Opus Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for 3CX Phone System low Failure Risk for Opus Contact Center medium
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Comparison Summary

For 3CX Phone System vs Opus Contact Center comparison, Our AI algorithm looked at 1569 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 3CX Phone System and Opus Contact Center to solve their respective business needs.

Pros and cons of 3CX Phone System and Opus Contact Center

3CX Phone System is more suited to businesses that require Sales Call Management with Phone Calls and Conference Call Management with Offline where as Opus Contact Center is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

Both 3CX Phone System and Opus Contact Center are Contact Center Software software, peers recommend 3CX Phone System for conference call management and sales document management where as Opus Contact Center is more known for sending & publishing communications .

logo 3CX Phone System

Focus area

3CX Phone System is better than Opus Contact Center for

Software Failure Risk

  • low

logo Opus Contact Center

Focus area

Opus Contact Center is better than 3CX Phone System for

Software Failure Risk

  • medium

About

3CX: Open Standards Software IP PBX

Contact Centre Solutions - opustech.co.uk

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

29

32

Total Goals
(we found evidences for)

4

7

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (150)

Read Reviews (46)

call recording

Read Reviews (132)

Read Reviews (31)

call transcription

Read Reviews (12)

Read Reviews (0)

conference call management

Read Reviews (90)

Read Reviews (1)

collaboration

Read Reviews (50)

Read Reviews (16)

sales document management

Read Reviews (21)

Read Reviews (2)

document sharing

Read Reviews (16)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (17)

Read Reviews (0)

content management

Read Reviews (16)

Read Reviews (0)

content sharing

Read Reviews (16)

Read Reviews (0)

communication management

Read Reviews (9)

Read Reviews (40)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (3)

contact list management

Read Reviews (8)

Read Reviews (1)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (11)

engaging and following up

Read Reviews (1)

Read Reviews (6)

customer feedback management

Read Reviews (0)

Read Reviews (8)

social media analytics

Read Reviews (0)

Read Reviews (6)

social media management

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (6)

motivation management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting