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Bot Platform 2023: Buyer’s Guide - Page 2

Bots are revolutionizing the way companies are engaging with their customers and website visitors. Bots are an essential part of digital transformation strategy for organizations. Gartner predicts that Artificial Intelligence will be the mainstream investment in customer experience management and more than 80% of the organizations are expected to have some sort of chatbot for automation of their customer engagement activities. Given this, bot platforms play an important role as these frameworks help developers to design, develop, test and deploy chatbots.

Learn how bot platforms play an important role in an organization’s digital strategy and how to choose the right bot platform.

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Read more about how companies in different industries are using Bot Platform software to drive results.

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Updated By Cuspera

Last updated: Aug 16, 2023

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46 Bot Platform Software

Botsplash Icon

Botsplash

3.94
★★★★★
★★★★★

B2B omni-channel conversation platform

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Botsplash is a B2B omnichannel conversation platform that manages business agents and business customer conversations. The communication from all the channels comes directly into Botsplash to make it easy for agents to respond and convert leads to customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Workflow management
Top Features : Personalization,Alerts: popups & Notifications,Widgets

Vendor: Botsplash, Inc.

Company Size: 1-10

HQ Location: 1000 NC Music Factory, Suite C6, Charlotte, NC 28206, US

Financials: PRIVATE

WotNot Icon

WotNot

4.00
★★★★★
★★★★★

Help businesses generate qualified leads, scale their support, and what not - with chatbots

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Highlights
Top Business Usecases : Generation of new leads,Social media analytics,Social media management
Top Features : Bot,Ticketing,Dashboard

Vendor: Maruti Techlabs Pvt. Ltd.

Company Size: 51-100

HQ Location: 700 Lavaca St, STE 1401, Austin, Texas 78701, US

Financials: PRIVATE

deeplink.ai Icon

deeplink.ai

4.00
★★★★★
★★★★★

Swiss platform for creating smart chatbots

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Bot,Personalization

Vendor: deeplink SA

HQ Location: EPFL Innovation park, Building C, CH - 1015 Lausanne

Engati Icon

Engati

4.26
★★★★★
★★★★★

A better, faster, stronger way to connect with customers

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Engati Chatbot Platform is a Conversational Intelligence tool to engage with the customers, employees and prospects across 14 platforms. It helps to retain more customers, increase sales, and improve satisfaction.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Sending & publishing communications
Top Features : Bot,Personalization

Vendor: Engati Technologies Inc.

Company Size: 51-100

HQ Location: Silicon Valley, CA US

Financials: PRIVATE

Gupshup Icon

Gupshup

4.00
★★★★★
★★★★★

A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API

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Gupshup is a Conversational Intelligence Software that helps bot builders to build, deploy, and publish a bot in a matter of minutes. It helps to build brand awareness, and increase sales and revenue.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engagement management
Top Features : Bot,Templates

Vendor: Gupshup Inc

Company Size: 251-500

HQ Location: 415 Jackson Street, Suite B, San Francisco, CA 94111

Financials: SERIES F

Odus Icon

Odus

4.37
★★★★★
★★★★★

Human-like chatbots for sales and support

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Odus is an AI-based conversational platform for messengers, voice assistants, sites, any devices, and apps. Also a SaaS platform with its neural network, AI and development environment.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Engaging and following up
Top Features : Bot,Widgets

Vendor: Odus Technologies Inc.

Company Size: 1-10

HQ Location: 660 Hansen Way, Palo Alto, California 94304, US

Financials: PRIVATE

Botsociety Icon

Botsociety

4.31
★★★★★
★★★★★

A complete conversation design tool.

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Botsociety is a conversation design tool that allows the team to design for any type of conversational interface, on any number of devices. It helps to design, preview, test, and export conversational interfaces.

Highlights
Top Business Usecases : Collaboration,Workflow management,Engaging and following up
Top Features : Bot

Vendor: Botsociety, Inc.

Company Size: 11-50

HQ Location: San Francisco, CA

Financials: PRIVATE

Zai Icon

Zai

4.29
★★★★★
★★★★★

Innovative Financial Services to Simplify Complex Payment Workflows

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Zai is an Innovative financial service that helps in resolving payment complexities as the business grows by handling large transactions reliably while maintaining maximum compliance. It also helps with payments, FX, fraud management, reconciliation and more.

Highlights
Top Business Usecases : Workflow management,Lifetime value management,Training & onboarding
Top Features : Personalization

Vendor: Hellozai, Inc.

Company Size: 101-250

HQ Location: 17/31 Queen St, Melbourne VIC 3000, Australia

Financials: PRIVATE

UIB Icon

UIB

4.00
★★★★★
★★★★★

AI- and HI-powered virtual assistant

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UIB a virtual assistant makes human to machine communications simple by innovating and building Unified Communications (UC), Artificial Intelligence (AI), and Internet of Things (IoT) platform technologies. UIB provides its customers, partners, and developers with omnichannel messaging solutions using its patented UnificationEngine, Unified AI, and SmartContact technologies. It also provides the ability to chat directly with smart speakers, virtual humans, robots, and other IoT devices, all in natural language.

Highlights
Top Business Usecases : Sales document management,Lead analytics,Competitive intelligence

Vendor: UIB Holdings Pte. Ltd.

Company Size: 51-100

HQ Location: Singapore

Financials: PRIVATE

Nuacem Botjet Icon

Nuacem Botjet

4.00
★★★★★
★★★★★

Conversational AI Platform

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Highlights
Top Business Usecases : Customer feedback management,Promotion management,Loyalty management
Top Features : Bot

Vendor: Nuacem AI Private Limited

Company Size: 11-50

HQ Location: Plot No. 5, 3rd Floor, Akshaya Arcade, Kavuri Hills, Madhapur, Hyderabad-500081 Telangana, India.

Financials: PRIVATE

Floatbot Icon

Floatbot

4.00
★★★★★
★★★★★

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

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Floatbot.AI is a powerful Voice-First, Multi-Modal Conversational AI + Co-Pilot Platform

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: Floatbot.ai

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd,Suite 217 Milpitas, CA 95035

Financials: PRIVATE

Chatbase Icon

Chatbase

4.38
★★★★★
★★★★★

AI Agents for magical customer experiences

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Chatbase is a Conversational Intelligence tool that helps to build AI-powered virtual agents by unlocking critical insights about customer interactions and use those insights to guide development and ongoing improvements. It helps to enhance customer relationships and improve digital and social presence.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Social media analytics
Top Features : Bot

Vendor: Chatbase, Inc.

Company Size: 11-50

HQ Location: 2 Harrison St, San Francisco, California US

Financials: PRIVATE

Soprano Connect Icon

Soprano Connect

4.00
★★★★★
★★★★★

Communication APIs for SMS, Voice and RCS

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Conversion management

Vendor: Soprano Design Pty Ltd

Company Size: 11-50

HQ Location: Norwich, Norfolk

Financials: PRIVATE

KLoBot Icon

KLoBot

4.00
★★★★★
★★★★★

An AI-powered Chatbot builder platform for Law Firms

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Highlights
Top Business Usecases : Engagement management,White labeling,Measuring customer satisfaction
Top Features : Bot,Personalization

Vendor: KLoBot

Founded: 2019

Company Size: 11-50

HQ Location: 60 Park Pl, STE 204, Newark, NJ 07102, USA

Chatstack Icon

Chatstack

3.74
★★★★★
★★★★★

Chatstack Features - Live Support Software, Live Chat ...

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up

Vendor: Stardevelop Pty Ltd

Company Size: NA

HQ Location: Australia

Financials: NA

ABSTRAKT Icon

ABSTRAKT

4.00
★★★★★
★★★★★

Real-Time Conversational Intelligence, Improving Call Outcomes

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ABSTRAKT is a Conversational Intelligence that helps to increase first call resolution and decrease handle time. It is a real-time alternative to reactive call recording analytics and works alongside any video conferencing or dialing/VoIP provider without any integrations. It maximizes workspace as needed and also helps reps and agents to switch between systems with zero interruptions.

Highlights
Top Business Usecases : Sales call management,Call analytics,Coaching
Top Features : Conversation Intelligence

Vendor: Abstrakt, Inc.

Founded: 2020

Company Size: 1-10

HQ Location: Phoenix, Arizona 85022, US

Voiceflow Icon

Voiceflow

4.00
★★★★★
★★★★★

The creative platform for conversational AI

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Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Conversion management

Vendor: Voiceflow Inc.

Company Size: 11-50

HQ Location: 501 Page St, San Francisco, California 94117, US

Financials: SERIES A

MyWave Icon

MyWave

4.00
★★★★★
★★★★★

Personalisation Platform that makes Business Personal at Scale

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MyWave is a Personalized Business Intelligence Platform that makes business personal at scale. It helps to increase customer satisfaction, increase transaction value per customer, improve marketing efficiency and optimize staff usage.

Highlights
Top Business Usecases : Workflow management,Lifetime value management,Measuring customer satisfaction
Top Features : Personalization

Vendor: My Wave.ai

Founded: 2013

Company Size: 11-50

HQ Location: 330 Collins St, Level 14, Melbourne, Victoria 3000, AU

Financials: PRIVATE

Contiinex Icon

Contiinex

4.23
★★★★★
★★★★★

High-accuracy private cloud Speech AI platform

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Contiinex is an End-to-End Customer Experience Platform that assists businesses in auditing 100% of all voice and non-voice interactions. It is a private cloud Speech AI platform with high accuracy.

Highlights
Top Business Usecases : Call recording,Sales call management,Social media analytics

Vendor: Contiinex

Company Size: 1-10

HQ Location: L6, 2nd Main Rd,, Sector 6, HSR Layout, Bangalore, Karnataka 560102, IN

Financials: PRIVATE

NMODES Icon

NMODES

4.25
★★★★★
★★★★★

AI For mainstream businesses

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Measuring customer satisfaction
Top Features : Bot

Vendor: NMODES Inc

Company Size: 1-10

HQ Location: 639 Queen St W, Toronto, ON M2N 7C5, CA

Financials: PRIVATE

Concerto Icon

Concerto

3.73
★★★★★
★★★★★

Concerto – Conversational AI Platform

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Forecasting

Vendor: Concerto

Company Size: 11-50

HQ Location: 115, River Road, #103, Edgewater, New Jersey - 07020

Financials: PRIVATE