ABSTRAKT Overview

Abstrakt enhances the daily operations of call centers by bridging communication gaps between agents and supervisors. This AI-driven platform supports real-time agent assistance and automated quality assurance, fostering collaboration between AI and human agents. Call centers can utilize Abstrakt to ensure compliance and improve interaction quality, which is crucial for maintaining high customer service standards. The platform's capabilities streamline the workflow, allowing agents to focus on customer engagement while supervisors can efficiently oversee operations. This integration of AI into call center processes aids in consistent service delivery and operational oversight.

Use Cases

Customers recommend Call Analytics, Coaching, Call Recording, as the business use cases that they have been most satisfied with while using ABSTRAKT.

Other use cases:

  • Tracking & Monitoring Communications
  • Objection Handling
  • Engaging And Following Up
  • Training & Onboarding
  • Collaboration
  • Business Development
  • Telemarketing
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Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ABSTRAKT.

Other priorities:

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ABSTRAKT Use-Cases and Business Priorities: Customer Satisfaction Data

ABSTRAKT works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.

ABSTRAKT's features include Conversation Intelligence. and ABSTRAKT support capabilities include AI Powered, 24/7 Support, Email Support, etc. also ABSTRAKT analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...ABSTRAKT is a real-time alternative to reactive call recording analytics...." Real-Time Conversational Intelligence, Improving Call Outcomes
"...In-Call Coaching and Analytics...." Real-Time Conversational Intelligence, Improving Call Outcomes
"...ABSTRAKT is a real-time alternative to reactive call recording analytics...." Real-Time Conversational Intelligence, Improving Call Outcomes

ABSTRAKT, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Abstrakt Software offers the fastest real-time call guidance, configurable for any team. Issues are avoided before they occur with Abstrakt.

ABSTRAKT Customer wins, Customer success stories, Case studies

What makes ABSTRAKT ideal for Call Analytics?

11 buyers and buying teams have used Cuspera to assess how well ABSTRAKT solved their Bot Platform needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

 

CRF Solutions - Consumer Services - Medium

USA

Abstrakt helped CRF Solutions cut new agent ramp time by over 50%. Before, it took more than a month to get new hires on the phones. Now, it takes less than two weeks. Call coverage jumped from 16.3%... to 100% with automated summaries and flagged reviews. Managers save hours each week by reviewing transcripts instead of chasing notes. CRF Solutions now keeps accurate call records and trains staff faster.

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Blue Signal - Human Resources - Small

Phoenix, USA

Abstrakt helped Blue Signal recruiters focus on conversations instead of note-taking. Recruiters gained instant access to call transcripts, speeding up administrative work. The team improved send out... metrics and could update their ATS right after calls. Abstrakt also made onboarding new recruiters faster and easier. Blue Signal praised Abstrakt for quick feature updates and strong support.

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Plate IQ - Computer Software - Small

San Francisco, USA

Abstrakt helped Plate IQ cut new rep ramp time by 67%. Plate IQ used Abstrakt to centralize objection handling and sales knowledge. New hires booked 74% more meetings in their first month. Managers g...ained real-time insights into team challenges. Plate IQ improved SDR call outcomes and standardized sales processes.

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MJR Capital Services - Financial Services - Medium

Canada

Abstrakt helped MJR Capital Services boost revenue collected by 67% for new collectors in the first month. Tenured collectors saw a 51% lift in revenue. Agent onboarding time dropped by 87.5%, gettin...g new agents on the phones within hours. Abstrakt enabled 100% call auditing with AI-generated summaries, eliminating bias and improving compliance. MJR Capital Services also achieved a 377% increase in RPCs converted to PADs.

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Johnson & Johnson - Insurance - Medium

USA

Abstrakt helped Johnson & Johnson cut average call handle time by 38%. The Customer Care team used Abstrakt to train and onboard new hires faster. Real-time call coaching and recommended responses im...proved agent performance. Managers used the platform to replicate best practices across the team. The software also helped ensure compliance on every call.

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Jeffcoat Injury & Car Accident Lawyers - Legal Services - Small

Columbia, USA

Abstrakt helped Jeffcoat Injury & Car Accident Lawyers boost signed on first call cases by 27%. The firm struggled with converting callers, training new hires, and lacked real-time support. Abstrakt ...provided real-time agent assist, live coaching, and automated call audits. In six months, conversions rose by 9% and 100% of calls were audited. The platform improved training, consistency, and client communication.

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Abstrakt Product Demo

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Peers used ABSTRAKT for call analytics and coaching

ABSTRAKT Competitors

ABSTRAKT Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (9)
Custom Reports

4.36/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (9)
Custom Reports

4.36/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for ABSTRAKT

Top Failure Risks for ABSTRAKT

Abstrakt, Inc. News

M&A

TCN + Abstrakt: Bringing Next-Generation AI Agent Assist to the Contact ...

TCN has acquired Abstrakt, enhancing its Workforce Optimization product with Abstrakt's AI agent assist and QA automation. This acquisition aims to integrate Abstrakt's capabilities into TCN's Operator platform, offering improved real-time insights and compliance for contact centers. The acquisition supports TCN's mission to provide scalable tools for the account receivable management industry.

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M&A

TCN buys Abstrakt to boost real-time agent assist and QA - Dealroom

TCN, a cloud contact center software provider, has acquired Abstrakt to enhance its real-time agent assist and automated QA capabilities. Abstrakt will operate under TCN, integrating its tools into TCN's platform to improve agent performance and customer experience.

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M&A

TCN Acquires Abstrakt to Expand AI Agent Assist and Automated QA ...

TCN has acquired Abstrakt to enhance its AI-powered cloud contact center software. This acquisition integrates Abstrakt's real-time agent assist and automated QA solutions into TCN's platform, aiming to improve agent performance and customer experience. Abstrakt will operate as "Abstrakt, a TCN company," continuing to support its clients with enhanced capabilities.

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M&A

TCN buys Abstrakt to boost real-time agent assist and QA

TCN, a global provider of AI-powered cloud contact center software, has acquired Abstrakt to enhance its real-time agent assist and automated quality assurance capabilities. Abstrakt will continue as "Abstrakt, a TCN company," integrating its technology into TCN's platform to improve agent performance and customer experience. The acquisition aims to embed AI into agent workflows, strengthening TCN's competitive position.

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Abstrakt, Inc. Profile

Company Name

Abstrakt, Inc.

Company Website

https://abstrakt.ai/

Year Founded

2020

HQ Location

Phoenix, Arizona 85022, US

Employees

1-10

Social

Linkedin