ABSTRAKT Overview

Abstrakt enhances the daily operations of call centers by bridging communication gaps between agents and supervisors. This AI-driven platform supports real-time agent assistance and automated quality assurance, fostering collaboration between AI and human agents. Call centers can utilize Abstrakt to ensure compliance and improve interaction quality, which is crucial for maintaining high customer service standards. The platform's capabilities streamline the workflow, allowing agents to focus on customer engagement while supervisors can efficiently oversee operations. This integration of AI into call center processes aids in consistent service delivery and operational oversight.

Use Cases

Customers recommend Call Analytics, Coaching, Call Recording, as the business use cases that they have been most satisfied with while using ABSTRAKT.

Other use cases:

  • Tracking & Monitoring Communications
  • Objection Handling
  • Engaging And Following Up
  • Training & Onboarding
  • Collaboration
  • Business Development
  • Telemarketing
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Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ABSTRAKT.

Other priorities:

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ABSTRAKT Use-Cases and Business Priorities: Customer Satisfaction Data

ABSTRAKT works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.

ABSTRAKT's features include Conversation Intelligence. and ABSTRAKT support capabilities include AI Powered, 24/7 Support, Email Support, etc. also ABSTRAKT analytics capabilities include Custom Reports, and Analytics.

ABSTRAKT, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Abstrakt Software offers the fastest real-time call guidance, configurable for any team. Issues are avoided before they occur with Abstrakt.

Comprehensive Insights on ABSTRAKT Use Cases

How does ABSTRAKT address your Call Analytics Challenges?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ABSTRAKT solved their Conversation Intelligence needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Case Studies

CASE STUDY Blue Signal

Abstrakt helped Blue Signal improve their recruiting process. Before Abstrakt, recruiters struggled to focus on calls and manage notes. With Abstrakt, Blue Signal gained real-time call transcripts an...d talking points. This let recruiters work faster and have better conversations. The tool also made onboarding new recruiters easier. Blue Signal saw better send out metrics and faster admin work after using Abstrakt.

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Insurance

CASE STUDY Johnson & Johnson

Abstrakt helped Johnson & Johnson lower their average call handle time by 38%. Johnson & Johnson used Abstrakt to train and onboard new hires in their Customer Care team. The software gave agents rec...ommended responses and playbooks, making training faster and easier. Managers used Abstrakt to coach agents and keep calls compliant. Johnson & Johnson saw faster ramp time for new agents and better customer service with Abstrakt.

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Computer Software

CASE STUDY Plate IQ

Abstrakt helped Plate IQ, an AP automation software company, improve their sales team performance. Plate IQ used Abstrakt to give real-time call guidance and centralize objection handling. This made ...it easier for new sales reps to learn and respond on calls. Plate IQ saw a 74% increase in meetings booked for new hires in the first month. Ramp time for new reps dropped by 67%. The team also improved their call outcomes by identifying gaps in their sales process.

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Marketing and Advertising

CASE STUDY Customer Acquisition Group

Abstrakt helped Customer Acquisition Group speed up their quality assurance process. CAG used Abstrakt to reduce QA time by 83%. Agents increased their sales per hour by 300% in just one week. Manage...rs now get real-time feedback and can fix agent issues quickly. The tool is easy to use and helps agents improve with real-time guidance.

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Legal Services

CASE STUDY Jeffcoat Injury & Car Accident Lawyers

Abstrakt helped Jeffcoat Injury & Car Accident Lawyers improve their client intake process. The firm used Abstrakt's real-time agent assist, live coaching, and automated QA tools. In the first 6 mont...hs, signed on first call cases increased by 10%. After a year, 70% of eligible cases closed on the first call. Overall conversions rose by 9% in six months. Abstrakt also enabled 100% call auditing and improved training for new hires.

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CASE STUDY CRF Solutions

Abstrakt helped CRF Solutions improve call coverage from 16.3% to 100%. CRF Solutions used Abstrakt to get call transcripts without recording audio, solving compliance and accuracy issues. The platfo...rm reduced new agent ramp time by over 50%, from more than a month to less than two weeks. Managers now save hours each week by reviewing transcripts and summaries instead of clarifying notes. CRF Solutions values the support and team at Abstrakt.

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Abstrakt Product Demo

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Peers used ABSTRAKT for call analytics and coaching

ABSTRAKT Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (9)
Custom Reports

4.36/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (9)
Custom Reports

4.36/5 ★

Read Reviews (12)
Analytics

4.32/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for ABSTRAKT

Top Failure Risks for ABSTRAKT

Abstrakt, Inc. News

Agent Performance with Jordan Fleming

Jordan Fleming, CEO of smrtPhone, joined us on the Contact Center KPI podcast for a phenomenal episode on agent performance and his steps to coaching & training. It’s easy to fall into the trap of training and coaching too quickly. But Jordan says you need to think of coaching as time that is needed if […]

The post Agent Performance with Jordan Fleming appeared first on Abstrakt Software.

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Balancing Service Level and Occupancy in Call Centers

Key performance indicators (KPIs) like service level and occupancy are pivotal when it comes to measuring operational efficiency and customer satisfaction in call centers. However, striking the right balance between those two KPIs for your call center is where the challenge lies. This post will explore the importance of service level and occupancy, their interplay, […]

The post Balancing Service Level and Occupancy in Call Centers appeared first on Abstrakt Software.

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Gig Economy for Contact Centers with Nate Nammour

Nate Nammour, Director of Partnerships at ShyftOff, joined the Contact Center KPI podcast to discuss a gig economy for contact centers and why the traditional W2 employee isn’t the only way. GigCX is a recent trend that utilizes gig-based workers to handle a company’s customer service efforts. This model can be deployed in a variety […]

The post Gig Economy for Contact Centers with Nate Nammour appeared first on Abstrakt Software.

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Reasons You Don’t Need Agent Assist Software

As many operations leaders know, AI is a hot topic. But agent assist software isn’t anything new. But with the advancements in natural language processing (a branch of AI), agent assist has taken off and for the better. It’s been proven to improve customer service and boost agent productivity, making agents more effective and efficient. […]

The post Reasons You Don’t Need Agent Assist Software appeared first on Abstrakt Software.

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Abstrakt, Inc. Profile

Company Name

Abstrakt, Inc.

Company Website

https://abstrakt.ai/

Year Founded

2020

HQ Location

Phoenix, Arizona 85022, US

Employees

1-10

Social

Linkedin