Financial Services Case Studies and Customer Success Stories with Zoom App Marketplace
Ritholtz Wealth
- Financial Services
- Small
New York, USA
Zoom Revenue Accelerator helped Ritholtz Wealth cut advisors’ manual admin time in half. 80% of advisors adopted the tool within... five months. AI note-taking and analytics made meetings more efficient and improved sales conversations. Automated CRM updates and Salesforce integration streamlined workflows. Managers gained new insights to coach advisors and boost client engagement.
Maybank Securities (Thailand)
- Financial Services
- Medium
Bangkok, Thailand
Zoom Meetings and Zoom Phone helped Maybank Securities (Thailand) connect nearly 1,000 employees and 600 investment consultants. The company used... Zoom to boost productivity and gain data-driven insights into client interactions. Zoom Phone enabled regulatory call recording and provided analytics to improve sales strategy. The firm now handles over 100,000 calls per month, focusing on better client engagement. This led to increased sales and stronger business resilience.
Zoom helped Capital One connect global teams and support hybrid work. The company used Zoom Meetings and Zoom Rooms to... enable flexible collaboration and reduce conference room costs by two-thirds. Virtual recruiting with Zoom doubled event attendance and tripled engagement with diverse colleges. Employees found Zoom easy to use and adopted it quickly. Capital One improved communication, hiring, and innovation with Zoom's video technology.
Zoom Meetings and Zoom Rooms helped Capital One connect global teams and support hybrid work. The company used Zoom to... streamline recruiting, tripling engagement with historically black colleges and universities and Hispanic-serving institutions. Zoom Rooms reduced conference room deployment costs to a third of previous solutions. Capital One improved collaboration, inclusivity, and candidate experiences with Zoom's video technology. Employees adopted Zoom quickly, enabling faster hiring and innovation.
Sports Case Studies and Customer Success Stories with Zoom App Marketplace
Major League Baseball (MLB)
- Sports
- Very Large
New York, USA
Zoom CX helped Major League Baseball fix fragmented systems and long wait times in their contact center. With Zoom's unified... platform, MLB gained real-time insights and smarter routing. Supervisors now save 392 hours per week during peak times and review 50% more calls. AI features let agents find answers faster and improve fan satisfaction. MLB lowered operational costs and raised CSAT scores by using Zoom CX for fan support.
Zoom helped Major League Baseball improve live event broadcasting and fan engagement. MLB used Zoom Meetings, Phone, Contact Center, and... Events to connect staff and fans worldwide. The Zoom Replay Operations Center gave fans real-time access to replay decisions, increasing transparency. Zoom Events enabled a seamless hybrid MLB Draft, uniting remote and in-person audiences. MLB reduced call waiting times and improved customer satisfaction with Zoom Contact Center.
Zoom helped Major League Baseball improve communication and teamwork. The platform made meetings and team chats easier. MLB used Zoom... to connect staff and manage events. The solution increased productivity and team effectiveness. Zoom supported MLB in reaching its goals.
Zoom helped Major League Baseball improve communication and collaboration. MLB used Zoom to connect teams and staff. The solution made... meetings easier and faster. MLB saw better teamwork and more productivity with Zoom.
Retail Case Studies and Customer Success Stories with Zoom App Marketplace
Good American
- Retail
- Medium
Los Angeles, USA
Good American used Zoom Events to expand its Open Casting model search globally. The brand moved auditions online, removing geographic... and economic barriers for participants. In 2023, they received a record-breaking 30,000 submissions and hosted 279 unique auditions in two days. Zoom Events enabled interactive virtual auditions and streamlined communication with AI tools. Good American continued with a hybrid event in 2024, using Zoom to connect with talent worldwide.
Zoom CX helped Cricut cut call abandonment rates by 90%. Cricut unified its support channels with Zoom's AI-first platform. Agents... now resolve issues faster and enjoy better morale. Customers benefit from 89% shorter wait times and a 50% self-service rate. AI tools provide real-time insights, smarter training, and improved first-contact resolution. Cricut delivers more personalized support and adapts quickly to customer needs.
Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person... auditions to a hybrid model, enabling 30,000 online submissions and 279 unique auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.
Entertainment Case Studies and Customer Success Stories with Zoom App Marketplace
Warner Bros. Discovery
- Entertainment
- Very Large
New York City, USA
Zoom helps Warner Bros. Discovery connect tens of thousands of employees in over 30 countries. The company uses Zoom for... real-time messaging, video meetings, and cloud telephony. Zoom Chat lets producers and editing teams work together from anywhere. Zoom Phone supports flexible workstyles and easy deployment. Leaders at Warner Bros. Discovery value Zoom for its reliability and simplicity.
Zoom helped the Sundance Film Festival connect artists and audiences during the 2021 event. The festival moved online due to... COVID-19. Organizers built a custom digital platform. Zoom powered live Q&A sessions and other gatherings. The solution enabled filmmakers to engage with viewers remotely. Zoom served as the official communications partner for the festival.
Zoom helped Deezer connect remote teams and support global music streaming. Deezer replaced its old video solution with Zoom for... better interoperability and easier management. Teams now use Zoom Meetings, Rooms, and Webinars for daily work and company-wide events. Integration with Slack and Trello improved collaboration. Deezer kept operations running smoothly during the COVID-19 pandemic using Zoom's features.
TheShareCo used Zoom Video SDK to power its ShareTM online therapy app. Before Zoom, TheShareCo faced poor audio/video quality and... slow support with other video APIs. With Zoom, they created a customizable, face-to-face therapy experience. Clients now connect with therapists in as little as 15 seconds. The platform supports 24x7 access, browser-based sessions, and built-in tools like chat and screen sharing. This improved operational efficiency and made therapy more accessible.
Zoom Video SDK helped The ShareCo improve online therapy. The company had trouble with other video APIs. They faced poor... audio and video, high costs, and slow support. With Zoom Video SDK, they got better audio and video. The platform allowed more custom features. The user experience became easier. The ShareCo now offers high-quality, face-to-face online therapy.
Manufacturing Case Studies and Customer Success Stories with Zoom App Marketplace
Flex
- Manufacturing
- Very Large
Austin, USA
Zoom helped Flex connect 170,000 employees across 30 countries. Flex used Zoom Meetings, Chat, Phone, and other tools to improve... communication and collaboration. Zoom Phone migration cut infrastructure by 50-70% and lowered total cost of ownership. Employees adopted Zoom quickly because it was easy to use and required no training. Flex now relies on Zoom for secure, global teamwork every day.
Zoom helped Flex connect over 170,000 employees in 30 countries. Flex needed a simple, reliable, and secure platform for global... communication. Zoom's all-in-one solution enabled easy adoption and high usage without extra training. Migrating to Zoom Phone cut infrastructure by 50-70% and lowered costs. Flex teams now use Zoom Chat, Meetings, and Phone daily to collaborate from anywhere.
NEC Corporation
- Information Technology And Services
- Very Large
Tokyo, Japan
Zoom Phone helped NEC Corporation replace 110,000 desk phones and move to a cloud PBX system. The company faced a... looming PBX maintenance deadline and needed to support hybrid work. Zoom Phone enabled flexible communication from anywhere, with high sound quality and easy-to-use features. NEC cut telephone-related costs by about 70%. The new system also lets NEC collect and analyze real communication data, supporting future use of generative AI.
Gainsight
- Information Technology And Services
- Medium
San Francisco, USA
Zoom AI Companion helped Gainsight standardize AI usage and address security concerns from third-party apps. Employees saved time with automated... meeting summaries and spent 17% more time in impactful discussions. Gainsight avoided tens of thousands of dollars in extra AI tool costs. Meeting hosts gained control over information sharing, supporting a transparent and connected culture. Team members now stay informed even if they miss meetings, boosting collaboration.
Media Production Case Studies and Customer Success Stories with Zoom App Marketplace
Warner Bros. Discovery
- Media Production
- Very Large
New York City, USA
Zoom helps Warner Bros. Discovery connect over 10,000 employees in 30+ countries. Teams use Zoom Chat and Zoom Rooms for... real-time collaboration and seamless meetings. Zoom Phone supports flexible workstyles and easy deployment. Producers and editors work together from anywhere using Zoom. Leaders rely on Zoom for all-hands, video updates, and global communication.
BNSF Railway
- Transportation/Trucking/Railroad
- Very Large
Fort Worth, USA
Zoom Workplace helped BNSF Railway migrate over 10,000 phones from Skype for Business to the cloud in just seven months, 40% faster than planned. The migration reduced... dialing rules from 60,000+ to under 200 using Zoom APIs. Employees quickly adapted to Zoom Phone, Meetings, and Chat, improving communication across 37,000 staff. BNSF also launched the first Zoom Room on a moving train and expanded event reach with Zoom Events. The new platform simplified server management and enhanced employee experience.
Oxfordshire County Council
- Government Administration
- Large
Oxford, UK
Zoom Contact Center helped Oxfordshire County Council cut resident wait times by 55%. The council replaced legacy systems with Zoom,... working with Softcat and Acceleraate for a fast rollout. Residents now see average handle times drop by 68%. Internal transfers for adult social care fell by 30%. Real-time analytics let the council tailor services to resident needs. The partnership focused on digital inclusion and efficient public service.
Telecommunications Case Studies and Customer Success Stories with Zoom App Marketplace
Türk Telekom
- Telecommunications
- Very Large
Ankara, Turkey
Türk Telekom upgraded its communications by replacing its old platform with Zoom Node. The company needed a secure, scalable solution... to meet strict data protection rules for over 20,000 employees. Zoom Node let Türk Telekom keep meeting data local while using advanced collaboration features. Employees quickly adopted video, chat, and whiteboard tools, moving away from audio-only calls. The switch improved engagement, data governance, and compliance across the organization.
Human Resources Case Studies and Customer Success Stories with Zoom App Marketplace
Vensure
- Human Resources
Zoom Contact Center helps Vensure give faster and smoother client care around the world. Vensure uses Zoom Contact Center to... connect with clients quickly. The solution makes support easier for their team. Clients get help faster. Vensure can now serve clients in many countries without delays.
