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Hospitality Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Fred. Olsen Cruise Lines
Zoho Marketing Automation helped Fred. Olsen Cruise Lines connect guest and booking data for better marketing. The team used Zoho CRM and Zoho Survey to target campaigns and automate emails. They red...uced printing by 68% and kept revenue steady, even after sending mailers to 63% fewer homes. The new system improved campaign tracking, customer segmentation, and ROI. Fred. Olsen Cruise Lines now delivers more targeted messages and has a better understanding of the customer journey.
Zoho Expense helped RedDoorz manage expenses across 3000+ properties in Southeast Asia. RedDoorz faced problems with manual spreadsheets, fragmented teams, and different currencies. Zoho Expense auto...mated expense management and supported multiple languages and currencies. The finance team gained better visibility and control. RedDoorz now uses features like autoscan, dynamic approval workflow, and real-time notifications.
Zoho CRM Plus helped Agoda improve how they manage partnerships and campaigns. Agoda used Blueprint and workflow automation to guide managers and avoid manual work. The system let Agoda handle deal f...low, onboarding, and campaign tasks in one place. Custom features and strong support from Zoho made the switch easy. Data now flows smoothly between Zoho CRM and Zoho Desk. Agoda achieved better operational efficiency and commercial excellence with Zoho CRM Plus.
Zoho Creator helped Madhu's, a leading London Asian catering company, digitize complex event operations. Before, Madhu's used Excel and paperwork, which caused errors and slow processes. With Zoho Cr...eator, they built a custom quote builder, digital venue catalogue, e-signature tools, automated workflows, and a unified booking calendar. The new system lets the sales team quickly check venue availability and create detailed, branded quotes. Madhu's now manages thousands of event options and bookings more efficiently.
Zoho Meeting helped McDonald's Restaurants of Canada improve franchise recruitment. The recruiter used Zoho Meeting webinars instead of one-on-one calls. This change saved 18 hours each week. Webinar...s let her reach 40 to 100 people at once. Productivity increased by 150%. The process became faster and more effective.
Accounting Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY ActionCOACH UK
Zoho Backstage helped ActionCOACH UK run their flagship BizX event. Before, they used many tools and had trouble managing data and event tasks. With Zoho Backstage, they built a branded event website..., managed ticket sales, and used QR codes for fast check-in. The mobile app let attendees follow the agenda, network, and join sessions online. Sponsors used lead capture tools and got more value. ActionCOACH UK found the platform easy to use and cost-effective.
Non-Profit Organization Management Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Ramakrishna Math, Belur Math
Zoho Creator helped Ramakrishna Math, Belur Math cut manual work by 99%. Before, updating details for 100 devotees took ten days. Now, it takes just ten minutes. The organization used Zoho Creator to... build custom apps for managing devotees, guest house bookings, and donations. Integration with Zoho Campaigns and ZeptoMail made communication easy. Digitization reduced errors and made processes faster.
Oil & Energy Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Mistras Group
Zoho CRM helped Mistras Group move from scattered records to a unified sales system. Before, salespeople used Rolodexes and spreadsheets, causing duplicate data and missed targets. With Zoho CRM, the...y now track leads, contracts, and operations in one place. Custom modules and workflow rules improved data accuracy and reporting. The team can now spot high-value clients and make better business decisions.
Zoho Connect helped SERGAS, a leader in the gas industry, solve problems with scattered communication and poor task management. The company used Zoho Connect to create a single platform for all teams.... This made it easier to share updates, assign tasks, and work together. Teams in customer service, operations, and sales now communicate better and finish work faster. SERGAS recommends Zoho Connect for any business that wants to improve teamwork.
Medical Devices Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Agappe Diagnostics
Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.
Hospital & Health Care Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Allergy Standards Limited
Zoho Creator helped Allergy Standards Limited manage its product certification program. The company needed to move away from spreadsheets and automate its testing and certification process. Zoho Crea...tor provided a self-service portal for clients to download certificates, submit tickets, and view certified products. The solution automated certificate generation, saving hundreds of hours. It also improved asset approval and made data management easier. Customer satisfaction increased and internal workload decreased.
Zoho Survey helped Hanley Consulting improve patient engagement during the COVID-19 pandemic. The team used Zoho Survey to collect data from patients and staff, making it easier to build surveys and ...analyze results. The tool's branding options built trust with NHS partners. Logic features allowed one survey to serve multiple audiences. Reports from Zoho Survey gave insights that helped Hanley Consulting make better decisions and grow their business.
Design Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Plotwist Creative
Zoho Invoice helped Plotwist Creative, a design agency, solve invoicing challenges. Before, they used Word documents and manual processes. With Zoho Invoice, they automated estimates, invoices, and p...ayment reminders. The customer portal made it easy for clients to access their information. Plotwist Creative saw 2x revenue growth and an 82% increase in productivity after switching to Zoho Invoice.
Zoho Invoice helped Danielle Vonofakidis, a freelance graphic designer, manage her finances with ease. She struggled with billing, payments, and keeping her work-life balance after starting her busin...ess. Zoho Invoice made sending estimates, converting them to invoices, and tracking payments simple. Danielle customized invoice templates to match her brand. She says Zoho Invoice made her administration 50% lighter. She checks her sales dashboard daily and feels confident as her business grows.
Utilities Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Emiza
Zoho Contracts helped Emiza automate contract management. Before, Emiza used spreadsheets and had long contract cycle times. With Zoho Contracts, they now create, approve, and renew contracts on one ...platform. This cut contract cycle times by half and improved compliance. Emiza also improved speed to market by about 60% and gained better control over workflows.
Management Consulting Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Taobé Consulting
Zoho Webinar helped Taobé Consulting improve client communication and boost productivity. The company used interactive Q&A, webinar recordings, and registration insights to engage more clients. They ...saw a 30% increase in webinar registrations and a 40% rise in productivity. The platform made it easier to reach more clients and cut costs. Taobé Consulting became more visible and trusted in their industry.
Education Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Valmiki Group
Zoho Contracts helped Valmiki Group centralize contract storage and automate renewals. The team managed nearly 80 contracts monthly and struggled with scattered documents and missed renewals. Zoho Co...ntracts provided a central repository, automated reminders, and easy search features. The solution improved access, sped up processes, and reduced missed renewals. Real-time collaboration and digital signatures made contract management easier for staff and counselors.
Zoho Billing helped Edmingle, an online learning platform, automate their subscription billing. Edmingle switched from a basic invoicing tool to Zoho Billing to manage multiple pricing plans and recu...rring payments. The team set up custom plans, add-ons, and a seamless checkout experience. They saved 90 hours per month and scaled operations 10x in three years. Edmingle now offers flexible billing and self-service upgrades for their customers.
Zoho Invoice helped Bright Language manage billing for their language assessment platform. Before Zoho Invoice, they used spreadsheets, which became slow as the business grew. With Zoho Invoice, they... added services as items and billed clients based on the number of tests. They integrated Stripe for easy payments and used Zapier to automate workflows. The support team is very responsive, and they also use Zoho Forms to collect customer information.
Zoho Invoice helped Student Tutors automate their invoicing. The company needed to handle different payment types for many tutoring services. They used recurring invoices and timesheets to manage wee...kly and hourly billing. Automation cut billing time and boosted productivity. Integrations with Stripe, GoCardless, and Zapier made payments and workflows easier. Student Tutors also valued Zoho's chat support and CRM integration.
Zoho Flow helped CASIOPE connect Zoho CRM, Zoho Billing, and Zoho Campaigns. Before, their team did manual work to send updates and manage customer data. With Zoho Flow, they automated these tasks an...d improved how they reach users. This led to a 70% increase in sales for their training sessions. CASIOPE now saves time, reduces errors, and keeps customers better informed.
Zoho Sign helped ProEducation Solutions speed up their document signing process. Before, paperwork took weeks and was hard to manage. Other e-signature tools were expensive and hard to use. Zoho Sign... made signing fast, easy, and affordable. The team liked the flexible pricing and simple web portal. Now, all paperwork is automated and secure.
Zoho Survey helped Skills and Education Group collect feedback from members, staff, and learners. The group needed a survey tool that could scale and organize surveys by department. Zoho Survey made ...it easy to build, customize, and access surveys for events, grant applications, and case studies. Staff found the tool simple to use. The group uses survey data in its annual impact report to show its effect on education and training.
Consumer Goods Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Zepto
Zoho Expense helped Zepto speed up employee reimbursements. Zepto used features like Autoscan of invoices, approval workflows, and spend insights. Employees could file expenses in seconds instead of ...minutes. The system reads data from invoices and enters it automatically. Zepto praised Zoho Expense for its customer support and policy violation detection.
Zoho Inventory helped BOHECO manage inventory and orders in one place. BOHECO needed a better way to track shipments and improve order efficiency as their business grew. The team switched from Brownt...ape to Zoho Inventory. The collaboration features made it easy for them to work remotely during COVID-19. BOHECO found Zoho Inventory simple to implement and helpful for their logistics.
Manufacturing Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Carrier Wheels Pvt. Ltd.
Zoho Creator helped Carrier Wheels Pvt. Ltd. build a custom ERP for manufacturing. The company faced challenges with a fragmented tech stack and high SAP costs. Zoho Creator, implemented with SynProS...oft, unified their processes and automated tasks. They reduced costs by 90% and improved productivity. Real-time data and easy integration across Zoho apps made work faster and more efficient.
Zoho Inventory helped Element Packaging manage all online and offline sales in one place. Before Zoho, they used Excel and QuickBooks, but struggled with fragmented systems and manual order entry. Zo...ho Inventory synchronized their accounting and marketing systems. The team now tracks shipments, updates stock, and provides live order statuses easily. This scalable solution supported their growth in the UK, Europe, Southeast Asia, and the Caribbean.
Zoho Expense helped East-West Seed manage travel and expense reporting for over 1,000 employees across many countries. The company struggled with slow reimbursements and manual paperwork. Zoho Expens...e set up location-based policies and automated approval workflows. Employees could submit expenses and travel requests easily. The finance team reduced paperwork and improved monitoring. Reimbursements became faster and more accurate.
Zoho Creator helped Lamitech build custom apps to improve customer experience. Lamitech automated order updates, claims, and performance reviews. They created a bilingual customer portal for self-ser...vice and real-time info. The solution cut customer service calls by 60%. Teams now spend more time on strategic work and less on repetitive tasks. Centralized data improved collaboration and brand perception.
Zoho SalesIQ helped BreadPartners improve customer engagement with a small team. They used SalesIQ to get clear web analytics and real-time visitor insights. The DoughBot 2.0 chatbot, built with Sale...sIQ's no-code tools and integrated with GPT-4, handles complex queries and streamlines support. SalesIQ's lead scoring and booking features made sales and marketing more efficient. Automated routing of requests improved quality assurance and hiring. BreadPartners now tracks and responds to customer needs faster, raising satisfaction and engagement.
Zoho Expense helped Puma automate their expense management process. Puma used Zoho Expense in Oceania for over 3 years and expanded it to more regions. The web and phone apps are feature rich and eas...y to use. The Zoho team supported Puma's unique needs in each region and made onboarding easy. Puma likes features like autoscan, corporate card management, and spend analytics.
Zoho Assist helped Tech Mahindra boost productivity by 20%. The device engineering team needed secure, remote access to global lab systems without installing software. Zoho Assist provided browser-ba...sed remote access and strong security. Engineers could work remotely, collaborate in real time, and transfer files instantly. The tool supported multi-monitor setups and unattended access, making daily work faster and more efficient.
Zoho Assist helped Globant solve its need for a reliable remote support tool. The company needed a solution that worked across many platforms and locations. Zoho Assist was easy to use and worked wel...l with Globant's systems. It allowed up to 40 support sessions at once. Employees quickly adopted the tool, and support became faster and smoother. Globant saw big improvements in how it supports its teams.
Zoho Assist helps Rose City Tech manage IT for restaurants and offices. They needed to monitor and troubleshoot devices in many locations without being on-site. Zoho Assist gave them a simple dashboa...rd, remote commands, and easy deployment. Rose City Tech now fixes IT issues fast and keeps operations running smoothly. The tool boosts their productivity and service quality.
Financial Services Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Funding Strategies
Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate CRM and email marketing, improving lead management and c...lient communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.
Zoho Billing helped TagniFi move from manual Excel tracking to automated subscription management. TagniFi struggled with time-consuming invoicing and payment collection, leading to billing errors and... lost time. Zoho Billing automated invoicing, payment reminders, and integrated with Stripe and Zoho Books. This saved the team a huge amount of time and improved their subscription renewal process. TagniFi now manages billing, payments, and bookkeeping more easily, supporting their growth.
Legal Services Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Stratjuris Partners
Zoho Books helped Stratjuris Partners manage their accounting. The firm used automatic payment reminders to improve client payments. This feature made it easier to track invoices. Zoho Books supporte...d their legal services business with simple tools. The team found the solution easy to use.
Telecommunications Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Pace Digitek
Zoho Creator helped Pace Digitek manage telecom infrastructure projects across Asia and Africa. The company replaced SAP B1 with Zoho Creator to handle large data volumes, automate workflows, and imp...rove document management. Document processing time dropped from 45 days to hours. Employees now upload and approve documents digitally, and vendors submit invoices for faster payments. Custom apps for ERP, inventory, and tower tracking improved efficiency and transparency across all operations.
Zoho One helped Grain Connect scale its broadband business in the UK. Grain Connect needed to unify its tech stack and improve efficiency. The company replaced many tools with Zoho One apps like CRM,... Desk, Campaigns, and Analytics. This move cut costs and made operations smoother. Grain Connect reached 500,000 premises and grew its customer base using Zoho One's features.
Zoho Analytics helps Grain Connect combine data from many sources. The ETL feature lets them manage and prepare large amounts of data in one place. They extract, transform, and load data without usin...g many tools. This makes their work faster and easier. Teams get a clear view of operations and improve efficiency.
Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
Zoho Expense helped Kirusa manage employee expenses across nine countries. Kirusa struggled with manual expense reports and slow processes. Zoho Expense, with QuickBooks integration, made reporting f...ast and easy. Time to process expense reports dropped from days to minutes. The dashboard and mobile app improved tracking and adoption. Kirusa praised Zoho Expense for its support and user-friendly design.
Human Resources Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Shortlist Recruitment
Zoho Recruit helps Shortlist Recruitment, a technical recruitment agency, place candidates faster than competitors. The team uses Zoho Recruit for quick searches, custom tags, and easy customisation.... The platform supports operations in both the UK and USA. Shortlist Recruitment values Zoho Recruit's cost-effectiveness and strong GDPR compliance. SMS integration lets them reach job seekers discreetly during work hours.
Media Production Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Franklin Observer
Zoho Survey helped Franklin Observer, a local online newspaper, engage its news audience. The founder, Alan R. Earls, wanted to boost community involvement and gather opinions on local issues. He cho...se Zoho Survey for its simple design and low cost. The tool made it easy to collect feedback and turn survey results into news stories. This increased reader response rates and helped the publication grow.
Zoho Billing helped Reeder Media fix their manual billing problems. The company used to spend a lot of time tracking payments and sending reminders. After switching to Zoho Billing, they imported all... customer data and set up custom fields. Processing time for renewals dropped by 75%. They also eliminated postage expenses. The team now sends automatic reminders and tracks payments easily.
Health, Wellness and Fitness Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Longevita
Zoho Bookings helped Longevita, a UK-based cosmetic treatment provider, improve appointment scheduling. The company manages 5,000 client appointments each month with 15 agents. Zoho Bookings lets cli...ents book and pay with one link. It connects with Zoho CRM for smooth data transfer. Custom booking pages match Longevita’s brand. The workspace feature supports multiple locations. Longevita finds Zoho Bookings user-friendly and reliable.
Zoho Meeting helped Psephisma Health improve team collaboration and workflow. The startup needed a meeting tool with strong third-party integrations and easy scheduling. After trying other platforms,... they chose Zoho Meeting for its intuitive interface and seamless integration with Zoho Bookings. The team now uses Zoho Meeting four to six times a week. They can take and access notes easily during meetings. This solution made their operations more efficient and streamlined.
Zoho Bookings helped M for Mental Health manage more appointments as the business grew. Before, Malavika used WhatsApp and other channels, which caused delays and confusion. With Zoho Bookings, clien...ts now self-schedule sessions using booking links. Customizable booking slots and automated reminders save time and prevent double-bookings. Malavika can focus more on counseling and less on scheduling.
Computer & Network Security Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Critical Insight
Zoho Assist helped Critical Insight improve remote IT support for cybersecurity operations. The company faced delays with traditional troubleshooting, risking client security. Zoho Assist offered an ...easy interface, persistent access, admin elevation, and collaborative support. Session times dropped from 15 to 10–12 minutes, raising efficiency by 25%. The IT team now completes five sessions per hour, boosting productivity and client satisfaction.
Real Estate Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Brigade Plus
Zoho CRM helped Brigade Plus improve sales management and customer journeys. The team chose Zoho CRM for its easy interface and strong support. They automated their sales process and integrated Zoho ...CRM with other tools. After six months, they saw 100% adoption and a 70% direct benefit. The team saved 18 hours per week on sales tasks and got payback in six months.
Apparel & Fashion Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Style Gorgeous
Zoho Survey helped Style Gorgeous create a custom quiz for styling clients. Nina Fountain needed a survey tool with complex logic for her Style Synergy Types system. Other platforms could not meet he...r needs or provide good support. Zoho Survey's engineers built the required features quickly, even before she became a paying customer. The quiz now helps Style Gorgeous connect style to personality and supports their online business growth.
Government Administration Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Bega Valley Shire Council
Zoho Assist helped Bega Valley Shire Council improve remote IT support. The council needed to support many remote sites and devices not on their local network. Zoho Assist provided secure remote acce...ss, multi-factor authentication, and easy onboarding. The IT team now connects to remote computers without disturbing users. Session times dropped by 50%. The council reports smoother troubleshooting and better productivity.
Marketing and Advertising Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY UENI
Zoho Billing helped UENI, a London-based tech company, manage its subscription billing for small business clients. UENI needed a recurring billing solution with strong APIs and automation. They chose... Zoho Billing for its integration and ease of use. UENI quickly set up monthly and yearly plans across multiple countries. Automation with Zoho Billing's APIs and webhooks let UENI focus on business growth, not billing complexity.
Wholesale Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Sparex
Zoho Analytics helped Sparex fix data problems from 18 subsidiaries. Before, teams used different systems and had conflicting data. Meetings stalled because no one trusted the numbers. With Zoho Anal...ytics, Sparex now syncs 15 million rows of data daily. Teams get custom dashboards and can make their own reports. Report requests dropped from 1-2 per hour to 1-2 per week. One insight from Zoho Analytics led to $1.4 million in extra sales by repricing slow-moving stock.
Pharmaceuticals Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY Starling Ltd.
Zoho Survey helped Starling Ltd. conduct market research for technology projects. Dr. Michael Dyson needed a simple tool to reach a wider audience and collect better data. He found Zoho Survey easy t...o use and affordable. The platform's custom reporting and analysis features improved his project efficiency. TURF analysis and access to large panels made research easier. Dr. Dyson relies on Zoho Survey for clear, accurate reports and better marketing decisions.
Other Industry Case Studies and Success Stories with Zoho CRM Plus
CASE STUDY rasa.io
Zoho Billing helped rasa.io move from manual invoicing to a self-service subscription model. rasa.io used Zoho Billing's integrations with Zapier, Stripe, Salesforce, Zendesk, and Mailchimp to automa...te billing and customer management. Customers can now sign up, pay, and start using rasa.io with no manual steps. The automation saves time and breaks down silos between departments. rasa.io's team can focus more on customer experience instead of manual onboarding.
Zoho Sprints helped Digient Technologies organize their teams and projects. Before Zoho Sprints, they used tools like Basecamp, Trello, and JIRA but found it hard to log time and create sprint report...s. With Zoho Sprints, they got real-time sprint reports and easy timesheet logging. The mobile app let them add tasks and log time on the go. They used features like Timesheets and Meetings to improve productivity and track project progress.
Zoho Books helped Nubra Glass Plywoods and Hardware improve their business. The company saw a 30% increase in efficiency after switching to Zoho Books. The founder praised Zoho Books for its world-cl...ass services at a low price. Zoho Books made their accounting easier and more effective.
Zoho Invoice helped Coastal Reprographic Services cut order processing time by over 10 hours each week. Before Zoho Invoice, CRS used manual and PayPal invoicing, which slowed them down as they grew.... Zoho Invoice automated their invoicing, let them email invoices, manage credits, and alert clients. CRS praised Zoho's customer service and chat support. The switch made their invoicing faster and easier.
CRM Masters Powers Digital Transformation by Delivering 2000+ Zoho ...
CRM Masters has successfully delivered over 2,000 Zoho projects globally, aiding digital transformation for businesses in the USA, UK, UAE, and India. As a Zoho Premium Partner, they provide tailored... solutions using Zoho's suite of applications, enhancing operational efficiency and customer engagement across various industries, including manufacturing and healthcare.
Joyalukkas Joins Forces with Zoho for Global Digital Transformation
Joyalukkas partners with Zoho to implement Zoho's Customer Experience Platform across 175 showrooms globally, enhancing customer engagement and operational efficiency. The platform will unify sales a...nd centralize customer data, initially rolled out in India and expanding to 10 international markets. Zoho's scalable technology supports Joyalukkas' shift to proactive, insight-driven customer interactions.
How Zoho Books transformed accounting for Breakthrough Solutions
Breakthrough Solutions founder Ann Jagert shares how Zoho Books has transformed accounting for her business and clients. She highlights the software's ability to simplify accounting, the benefits of ...Zoho's integrated ecosystem, and her favorite features. Ann confidently recommends Zoho Books as the go-to accounting software for small businesses and start-ups.
Force Motors partners with Zoho to power digital transformation across its dealer networks
Force Motors has partnered with Zoho to deploy Zoho's CRM and Dealer Management System, along with 12 AI-driven applications, across more than 200 dealerships, 70 service centers, and 30 parts center...s in India. This cloud-based solution will replace legacy systems, streamline dealer operations, and enhance customer engagement as part of Force Motors' Project DigiForce digital transformation initiative.