Real-World Case Studies and Customer Success Stories with VCC Live®

DHL moved its contact center operations to the cloud. They used VCC Live's solution for this change. As a result, DHL reduced their maintenance costs. The case highlights the benefits of cloud-based ...contact center operations for DHL.
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Decathlon had problems with their old call system. It was not flexible and had poor call quality. They switched to VCC Live’s cloud contact center. The new system included a customizable IVR and CRM ...integration. Now, they handle about 13,000 calls each month. 92% of calls are handled within their service level agreement.
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Provident had problems with their old call center system. It could not handle many calls and often stopped working. Agents had to dial numbers by hand, which slowed them down. They also could not wor...k from home. VCC Live moved Provident to the cloud and added a predictive dialer. They set up IVR and instant phone payments. Provident can now manage resources better and work from anywhere. Productivity went up right away.
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Ferratum Group had trouble collecting debts and lost time when agents sent SMS messages by hand. They wanted to reach customers who did not answer phone calls. They used VCC Live’s automated SMS and ...contact solutions. The new system sent personalized SMS and used predictive dialing. Ferratum Group saw a 65% increase in debt collection efficiency. They saved over €60,000 in costs. They now use the solution in 18 countries.
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DelfinGroup wanted to improve their debt collection process. They used VCC Live's voicemail detection feature. This helped them speed up repayments. They achieved a 94% voicemail detection rate. This... made their collections faster and simpler.
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Teladoc Hungary used VCC Live to improve how they handle customer calls. They used skills-based routing to make sure the right agent answered each call. This helped make customer interactions smoothe...r. The case shows how the solution helped Teladoc Hungary deliver better service. No specific numbers or metrics are mentioned in the content.
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4Life Direct used customizable contact center software from VCC Live. They wanted to improve their sales results. The software helped them manage their calls better. The case highlights outstanding s...ales results. No specific numbers or detailed results are given.
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VCC Live helped 4finance, a leading digital consumer lending group, streamline its global contact center operations. 4finance faced challenges with multiple platforms, data management, and inefficien...t processes. VCC Live provided a single platform, productivity features, omnichannel support, and real-time reporting. 4finance grew from 17 to over 200 users and expanded to multiple countries. The partnership led to fast rollouts, new features, and improved voicemail detection.
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VCC Live provided UNICEF Hungary with their first contact center solution. The challenge was handling high call volumes and making over-the-phone donations easier. VCC Live implemented an IVR system,... secure payment with VCC Live Pay, and automated emails. UNICEF Hungary can now manage more calls and process donations faster. Agents feel more confident using built-in scripts.
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tbi bank had problems with old contact center software and bad reporting tools. They also struggled to handle incoming calls well. They used a cloud-based contact center solution with real-time monit...oring and smart inbound features. After this, they handled 95% of calls. Their efficiency went up by 50%. Their customer experience got better.
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Effective Communication wanted to improve their sales performance. They used VCC Live's contact center software with powerful business intelligence tools. This helped them manage their sales better. ...The solution made their sales process more efficient. The case shows how combining BI and contact center software can help sales teams.
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Outfittery is a virtual styling assistant for men in Germany. They had trouble analyzing data, unifying communication channels, and organizing customer care. They used VCC Live’s API and Omnichannel ...solution. This helped them create a unified marketing approach. They now offer excellent customer care and have a tactical way to talk to clients.
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Mediashop needed to manage both inbound and outbound calls more efficiently. They used VCC Live to help with their call handling. The solution helped them organize their calls better. The results of ...using VCC Live are not detailed in the content.
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SYKES wanted to improve their customer support and lower costs. They used VCC Live to help with this. The solution gave them better support tools. It also helped them save money. The case shows how V...CC Live can help companies do more with less.
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One used VCC Live Pay to improve their collections process. They focused on over-the-phone payments. With VCC Live Pay, they made 43% of their collections. This helped them collect money faster and m...ore easily.
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