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Education Case Studies and Customer Success Stories with Swiftype Site Search
Azusa Pacific University
- Education
- Large
Azusa, USA
Swiftype replaced Google Search Appliance for Azusa Pacific University. The university needed a customizable, feature-rich search tool for their large... website. Swiftype was implemented in just two weeks, allowing multiple team members to manage search results without developer help. The new solution improved content discovery, enabled better results ranking, and gave insight into user behavior. Swiftype's lower cost and flexibility helped APU serve students and staff more effectively.
NYU Libraries used Swiftype to improve their website search. They wanted more control and better insights into what users searched... for. Swiftype was deployed in just one day. The team gained analytics and could customize the search experience. They used synonym insights to help users find information, even with unusual spellings. Search usage increased and users found what they needed more often.
St. Mary's University used Swiftype to improve search across many websites. They needed a tool that worked on multiple domains... and was easy to customize. Swiftype let them set up synonyms and custom results, making it easier for students to find programs. Now, 34% of visitors use the Search by Interest tool to quickly find what they need. The team tracks how search impacts campus visit registrations and fine-tunes results for better user experience.
Swiftype helped Roanoke College improve search on its large website after a major redesign. The college needed a flexible, easy-to-implement... search tool for 7,000 pages. Swiftype was set up in under an hour. Support emails from users unable to find information dropped drastically overnight. The search solution now serves students, faculty, and alumni without extra IT effort.
Publishing Case Studies and Customer Success Stories with Swiftype Site Search
TechCrunch
- Publishing
- Medium
San Francisco, USA
Swiftype helped TechCrunch improve their site search. Their old WordPress search could not keep up with new articles. Swiftype's plugin... was easy to set up and always shows the latest content. After launch, TechCrunch saw a 30% increase in search volume and a 50% drop in search exit rate. The team can now highlight content for events like Disrupt using Swiftype's dashboard.
Swiftype helped Engadget unify search across a complex, distributed content base. The team gained full control over search results and... relevance using an easy dashboard. Swiftype’s web crawler indexed all content directly from HTML, avoiding database issues. After launch, Engadget saw an 18% increase in pageviews from search and more time spent on site. Weekly analytics from Swiftype now guide editorial strategy and content planning.
Swiftype helped EO Media Group improve search for their ad marketplace on Capital Press. The team needed customizable search with... faceting and better insights. Swiftype was deployed in just weeks and worked right away. The dashboard gave new metrics and revealed ad revenue opportunities. EO Media Group saw a 145% increase in ad revenue and a 43% rise in users. Advertisers sold out products due to better search-driven campaigns.
Internet Case Studies and Customer Success Stories with Swiftype Site Search
Shopify
- Internet
- Large
Ottawa, Canada
Shopify used Swiftype to improve search on their documentation pages. They needed a fast solution that did not require extra... engineering work. Swiftype let Shopify focus on content instead of managing search infrastructure. The support team uses Swiftype analytics to find gaps in documentation. Shopify values Swiftype as a partner, not just a provider.
Swiftype improved search results for Instructables right after launch. The team gained control over the relevance algorithm and could fine-tune... search using project metadata. Swiftype detected misspellings and handled complex queries better than before. The same search engine now powers both the website and mobile apps. Analytics from Swiftype help Instructables plan new content based on user searches.
Swiftype helped SurveyMonkey improve their help center search. Over 90% of visitors now find answers without contacting support. The team... set up 12 search engines for different languages in just one day. Swiftype lets them control and customize search results for each audience. Weekly analytics help guide content strategy and search improvements.
City of Portland
- Government Administration
- Large
Portland, USA
Swiftype Site Search helped the City of Portland improve website search accuracy for over 200,000 pages. After switching from Google... Site Search, the city saw search volume drop by half, showing users found information faster. Implementation took about an hour, using Swiftype’s web crawler and document indexing. City staff can now update search results easily and test changes before going live. Citizens report faster, more relevant search results, making the website easier to use.
City of Wilson
- Government Administration
- Small
Wilson, USA
Swiftype helped the City of Wilson overhaul its website search. The city replaced an unreliable tool with Swiftype to help... citizens and employees find information faster. Real-time search analytics gave the IT team early insights, especially during Hurricane Matthew, letting them respond quickly to citizen needs. The improved search boosted website usage and made it easier for everyone to access important city services. Feedback from both staff and citizens has been very positive.
Twilio
- Information Technology And Services
- Large
San Francisco, USA
Twilio used Swiftype to improve their Help Center search. Before Swiftype, users struggled to find relevant answers and support tickets... were high. Swiftype's search engine was easy to set up and made search results more accurate. The support team used analytics to identify gaps and create new articles. As a result, users found answers faster and support ticket volume dropped.
Swiftype powers Twilio's Help Center search engine. Twilio wanted users to find answers quickly and reduce support tickets. Swiftype's search... features made it easy for users to find what they need. As a result, Twilio spends less time on support tickets. Users now find answers more easily with Swiftype search.
Consumer Electronics Case Studies and Customer Success Stories with Swiftype Site Search
UPS Battery Center
- Consumer Electronics
- Small
Toronto, Canada
Swiftype helped UPS Battery Center fix their online store search. Before Swiftype, customers could not find products and called for... help. After installing Swiftype, daily support calls dropped by 90%. Orders grew by 140%, revenue by 125%, and conversion rates by 116% in three months. Swiftype analytics let the team spot popular products and fix search gaps fast.
Retail Case Studies and Customer Success Stories with Swiftype Site Search
BulbAmerica
- Retail
- Small
New York, USA
Swiftype helped BulbAmerica improve their ecommerce site search after switching to Shopify. The CEO found Swiftype easy to set up... and faster than other search apps. Users who started shopping with Swiftype search were 4.6 times more likely to convert and spent 12.3% more per order. The team used custom result ranking to boost high margin products and fix no-result queries. Real-time indexing kept search results current, letting the team focus on customers and growth.
Entertainment Case Studies and Customer Success Stories with Swiftype Site Search
DramaFever
- Entertainment
- Medium
New York, USA
Swiftype helped DramaFever improve search speed and accuracy for its large video library. The team replaced slow, costly search tools... with Swiftype’s fast, real-time indexing. After implementation, DramaFever saw a 21% increase in total page views. Pages per visit dropped by 25%, showing users found content faster. Weekly analytics from Swiftype guided content decisions and homepage features.
Computer Software Case Studies and Customer Success Stories with Swiftype Site Search
Asana
- Computer Software
- Medium
San Francisco, USA
Asana used Swiftype to improve search in their support portal. Users found answers faster, reducing the need to contact support.... Swiftype analytics showed what users searched for and where they struggled. The Asana team used these insights to add new support content and make product changes. Weekly analytics emails helped the team stay focused on user needs.
