Swiftype helped UPS Battery Center improve their ecommerce search. Before Swiftype, customers could not find products and support calls were high. Swiftype was easy to install and did not need much e...ngineering. After using Swiftype, daily support calls dropped by ten times. In three months, orders grew by 140%, revenue by 125%, and conversion rates by 116%. Swiftype analytics also helped UPS Battery Center make better business decisions.
Swiftype helped BulbAmerica improve their ecommerce site search. Before Swiftype, search setup took weeks and needed lots of work. With Swiftype, setup was fast and results were more relevant. Users ...who started with Swiftype search were 4.6 times more likely to buy and spent 12.3% more per order. BulbAmerica used Swiftype's custom ranking and real-time indexing to boost sales and save time.
Swiftype helped TechCrunch improve their website search. TechCrunch's old WordPress search could not keep up with their fast-growing content. Swiftype's WordPress plugin was easy to set up and gave r...eal-time search results. After switching, TechCrunch saw a 30% increase in search volume and a 50% drop in search exit rate in the first month. The team can now highlight content for events using Swiftype's dashboard.
Swiftype helped EO Media Group improve search for their ad marketplace on Capital Press. Before Swiftype, they could not see what users searched for and missed ad opportunities. Swiftype was easy to ...set up and gave them faceting and promoted listings. The team now uses Swiftype's dashboard for daily insights. Results include a 43% increase in users, 17% more sessions, 145% more ad revenue, and 175% more users viewing a second page.
Swiftype helped Engadget improve their website search. Engadget needed a search tool that could handle many types of content and give them control over results. Swiftype's web crawler indexed all the...ir content and let staff manage search results easily. After using Swiftype, Engadget saw an 18% increase in pageviews from search and more time spent on their site. Swiftype's analytics also helped Engadget make better editorial decisions.
Swiftype helped DramaFever improve their site search. DramaFever needed a fast, scalable search engine for their large video library. Swiftype offered quick setup, real-time indexing, and easy integr...ation. After using Swiftype, DramaFever saw a 21% increase in total page views. Pages per visit dropped by 25%, and users found content faster. Swiftype analytics also helped DramaFever decide what new media to add.
Swiftype helped Roanoke College improve their website search after a major redesign. The college needed a search tool that was easy to use and could handle a large, complex site. Swiftype was quick t...o set up, taking less than an hour. After implementation, support emails from users dropped drastically. The search tool made it easier for students, faculty, and alumni to find information fast.
Swiftype helped Azusa Pacific University replace Google Search Appliance with a more customizable and affordable site search solution. The university needed easy integration, control over search resu...lts, and access for multiple team members. Swiftype was implemented in about two weeks, allowing fast customization and better results ranking. The team now has more insight into user behavior and can quickly adjust search features. Swiftype's lower price and flexibility improved the website experience for students and staff.
Swiftype helped NYU Libraries improve their website search experience. The library wanted more control and insights to help users find information quickly. Swiftype was deployed in just one day, givi...ng the team analytics and customization options. They used synonym insights to match user queries and added keywords to improve results. Search usage increased, and the team gained a better understanding of user needs. This led to a better user experience for students, faculty, and researchers.
Swiftype helped St. Mary's University improve search across many websites and domains. The university needed a customizable search tool to deliver better results for students and visitors. Swiftype m...ade it easy to set up synonyms and custom result sets. After using Swiftype, 34% of visitors now use the Search by Interest tool to find programs. The university tracks how search impacts campus visit registrations. Visitors now stay on the site longer and find what they need faster.
Swiftype helped Asana improve their support portal search. Asana wanted to scale customer service without hiring a large team. Users had trouble finding answers in the product guide. Swiftype made it... easier for users to find information fast. The Asana team used Swiftype analytics to spot gaps and add new support content. The dashboard was easy to use and helped the team meet user needs.
Government Administration Case Studies and Success Stories with Swiftype Site Search
CASE STUDY City of Wilson
Swiftype helped the City of Wilson improve its website search. The city wanted citizens and employees to find information faster and easier. Swiftype replaced an unreliable search tool and gave real-...time analytics. During Hurricane Matthew, the city used search data to respond to citizen needs. The new search led to more website use and better service for everyone.
Information Technology and Services Case Studies and Success Stories with Swiftype Site Search
CASE STUDY Twilio
Swiftype powers Twilio's Help Center search engine. Twilio wanted users to find answers quickly and reduce support tickets. Swiftype's search features made it easy for users to find what they need. A...s a result, Twilio spends less time on support tickets. Users now find answers more easily with Swiftype search.
Swiftype helped Twilio improve their Help Center search. Before Swiftype, Twilio's search was not effective and needed a lot of engineering work. With Swiftype, Twilio set up a new search engine in m...inutes. The support team used Swiftype's dashboard to customize search results and add answers for common queries. Analytics from Swiftype showed what new support articles were needed. Twilio now spends less time on support tickets and users find answers faster.
Swiftype helped SurveyMonkey improve their help center search. Before Swiftype, SurveyMonkey's team had little control over search results and struggled with outdated or missing content. After switch...ing, they set up twelve new search engines for their international audiences in just one day. The team now customizes search results, uses analytics to guide content strategy, and manages synonyms for multiple languages. Over 90% of help center visitors now find what they need without contacting support.
Swiftype helped Instructables fix their search problems fast. Before Swiftype, users got poor results and missed many projects. Swiftype made search results better right away and let the team control... how results show up. The team used Swiftype to add project data like popularity and steps to improve search. Swiftype also worked on their mobile app and gave analytics to help plan new content.
Swiftype helped Shopify improve the search engine for their documentation section. Shopify needed a fast solution that did not require extra engineering work. Swiftype allowed Shopify to focus on con...tent instead of maintaining search infrastructure. The support team uses Swiftype analytics to find gaps in documentation and improve support. Shopify values Swiftype as a business partner, not just a provider.
