Swiftype Site Search: Product updates, Customer stories, and Insights | 2026 Cuspera

Swiftype powers Twilio's Help Center search engine. Twilio wanted users to find answers quickly and reduce support tickets. Swiftype's search features made it easy for users to find what they need. A...s a result, Twilio spends less time on support tickets. Users now find answers more easily with Swiftype search.
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Swiftype helped Asana improve their support portal search. Asana wanted to scale customer service without hiring a large team. Users had trouble finding answers in the product guide. Swiftype made it... easier for users to find information fast. The Asana team used Swiftype analytics to spot gaps and add new support content. The dashboard was easy to use and helped the team meet user needs.
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Swiftype helped BulbAmerica improve their ecommerce site search. Before Swiftype, search setup took weeks and needed lots of work. With Swiftype, setup was fast and results were more relevant. Users ...who started with Swiftype search were 4.6 times more likely to buy and spent 12.3% more per order. BulbAmerica used Swiftype's custom ranking and real-time indexing to boost sales and save time.
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Swiftype helped Azusa Pacific University replace Google Search Appliance with a more customizable and affordable site search solution. The university needed easy integration, control over search resu...lts, and access for multiple team members. Swiftype was implemented in about two weeks, allowing fast customization and better results ranking. The team now has more insight into user behavior and can quickly adjust search features. Swiftype's lower price and flexibility improved the website experience for students and staff.
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Swiftype helped NYU Libraries improve their website search experience. The library wanted more control and insights to help users find information quickly. Swiftype was deployed in just one day, givi...ng the team analytics and customization options. They used synonym insights to match user queries and added keywords to improve results. Search usage increased, and the team gained a better understanding of user needs. This led to a better user experience for students, faculty, and researchers.
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Swiftype helped Roanoke College improve their website search after a major redesign. The college needed a search tool that was easy to use and could handle a large, complex site. Swiftype was quick t...o set up, taking less than an hour. After implementation, support emails from users dropped drastically. The search tool made it easier for students, faculty, and alumni to find information fast.
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