Consumer Goods Case Studies and Customer Success Stories with SurveyMonkey
woom
- Consumer Goods
- Medium
Austin, USA
SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used multilingual surveys to improve... employee engagement and customer satisfaction. The first global employee survey had a 78% response rate and a 46 eNPS. Learning and development surveys led to an 86% satisfaction score. Customer feedback helped woom improve bike assembly instructions and the unboxing experience.
Tweezerman used SurveyMonkey to improve its market research. The company needed better data to guide product launches and brand strategy.... SurveyMonkey helped Tweezerman collect fast, reliable consumer insights across the US, Asia, and Europe. Tweezerman validated 10 product ideas using SurveyMonkey. The team now makes more strategic decisions with real-time feedback and expert support.
SurveyMonkey helped Sakura of America improve market research and product development. The team used SurveyMonkey to test product concepts and... optimize pricing. They gathered fast feedback from target customers in North America. Insights from SurveyMonkey shaped Sakura’s retail strategy and new product features. Data-driven decisions replaced guesswork, making it easier to meet growth targets.
SurveyMonkey helped Tweezerman improve its market research. Tweezerman used SurveyMonkey Audience to get real consumer input and track Net Promoter... Score. The company quickly validated ideas and measured brand health. This data helped Tweezerman launch better products and grow its global brand. Tweezerman now stays agile in the fast-changing beauty industry.
SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used SurveyMonkey Enterprise to gather... multilingual data and improve both employee and customer experiences. The company launched its first survey and received feedback within 24 hours. Woom achieved a global eNPS of 46 and an 86% satisfaction score for employee learning and development. SurveyMonkey supported woom's growth from startup to global scale.
SurveyMonkey helped Sakura of America improve market research and product development. The team used SurveyMonkey to test product concepts and... optimize pricing. They gathered fast feedback from target customers and learned how consumers view their products. Data from SurveyMonkey guided retail strategy and new product features. Sakura now makes decisions based on real consumer insights, not just opinions.
Yu-Ai Kai
- Non Profit Organization Management
- Small
San Jose, USA
Yu-Ai Kai used SurveyMonkey to gather feedback from its senior members after reopening post-pandemic. The nonprofit collected hundreds of survey... responses to understand member needs and set new goals. SurveyMonkey helped Yu-Ai Kai analyze data by age, gender, and location, leading to quick improvements like more parking and new class sessions. The organization achieved an NPS of 85, guiding future strategies and validating ongoing changes. Member feedback directly shaped programming and communications.
Bill Wilson Center
- Non Profit Organization Management
- Medium
Santa Clara, USA
Bill Wilson Center used SurveyMonkey to collect feedback from participants in its housing and community programs. The nonprofit improved its... Rapid Re-Housing program by acting on survey insights, raising its Net Promoter Score by 29 points to 78. SurveyMonkey helped the organization identify gaps, improve communication, and secure grants for transportation assistance. Staff surveys led to new initiatives like all-hands meetings and employee recognition. Data from SurveyMonkey supported strategic planning and built trust with stakeholders.
Women’s March Global
- Non Profit Organization Management
SurveyMonkey Enterprise helped Women’s March Global run a global survey on women’s and gender-diverse issues. The nonprofit needed data to... support advocacy and highlight gaps in government relief. SurveyMonkey enabled them to collect important insights during the 2020 crisis. The data helped Women’s March Global push for change and support their mission for gender equality.
SurveyMonkey helped Yu-Ai Kai, a nonprofit senior center, gather feedback after reopening post-pandemic. The organization used SurveyMonkey to connect with... members and set data-driven goals. They improved programs based on survey responses. Staff found it easy to consolidate and summarize data from hundreds of surveys. This led to better support for seniors in their community.
Bill Wilson Center
- Non Profit Organization Management
SurveyMonkey helps Bill Wilson Center collect feedback from its community programs. The nonprofit supports over 5,000 children, young adults, and... families with housing, education, and counseling. Before SurveyMonkey, feedback data was not high-quality or widely available. With SurveyMonkey and Listen4Good, Bill Wilson Center now gathers actionable feedback to improve services and show impact. Leaders say the tool helps them understand and meet community needs.
Computer Software Case Studies and Customer Success Stories with SurveyMonkey
Kajabi
- Computer Software
- Medium
Irvine, USA
Kajabi used SurveyMonkey to run market research studies. They needed better data to understand their audience and the competition. SurveyMonkey... helped Kajabi create user personas and test marketing messages. Kajabi expanded customer segments and improved product offerings. They saw higher customer satisfaction and conversion rates, and lower attrition. Teams now make faster, more confident decisions using research insights.
ClickUp used SurveyMonkey to test ads for a major football game campaign. The team needed fast, reliable data to choose... the best commercial. SurveyMonkey helped them test with over 5,000 people in less than a week. The insights let ClickUp pick the funniest and most memorable ad. Their SEO team used feedback to boost search traffic after the ad aired. SurveyMonkey gave ClickUp the confidence to make data-driven marketing decisions.
SurveyMonkey helped Kajabi get key market insights. Kajabi used SurveyMonkey to run market research studies. They learned what drives their... customers to buy. Kajabi used this data to improve products and make better decisions. SurveyMonkey made it easy for Kajabi to understand trends and customer needs.
SurveyMonkey helped Together Labs improve product development by collecting user feedback. Together Labs switched from Google Forms to SurveyMonkey Enterprise... for better analytics and survey features. The company launched over 50 surveys in 4 years, reaching 280,000+ respondents in 5 languages. SurveyMonkey made it easier for teams to gather and analyze user insights. This helped Together Labs adapt to user needs and grow its virtual world platform.
SurveyMonkey helped ClickUp test ads for a major football game campaign. ClickUp used SurveyMonkey to quickly gather feedback from over... 5,000 people in less than a week. The data showed which ad was funniest and most memorable. ClickUp’s SEO team used insights to boost web traffic after the ad aired. SurveyMonkey gave ClickUp the confidence to launch a successful multimillion dollar commercial.
Hornblower
- Transportation/Trucking/Railroad
- Large
San Francisco, USA
SurveyMonkey helps Hornblower collect feedback from 20 million annual customers. The company uses SurveyMonkey AI to optimize surveys and boost... response rates. Managers access real-time insights for each port and vessel. Salesforce integration triggers alerts for low NPS scores and fast support. QR code surveys reach customers booking through third-party sites. Hornblower uses these insights to shape marketing, product development, and event planning.
Greyhound
- Transportation/Trucking/Railroad
- Large
Dallas, USA
SurveyMonkey helped Greyhound boost its Net Promoter Score by nearly 15 points. The company replaced a long, manual survey with... a five-question format, raising completion rates to 94%. Station managers now spend just three minutes a week analyzing feedback, down from three hours. SurveyMonkey’s Salesforce integration automated survey delivery and improved response rates. Greyhound linked survey insights to higher revenue and better customer experience.
SurveyMonkey Enterprise helps Hornblower collect feedback from 20 million annual customers across cruises, tours, and ferry services. Hornblower uses SurveyMonkey... to centralize guest feedback and track Net Promoter Score (NPS) data. The platform's AI and Salesforce integration make it easy to manage surveys for different business units. Hornblower gains insights into travel trends and booking motivations. This helps improve customer experience and keeps guests coming back.
SurveyMonkey helped Greyhound improve its customer feedback process. Greyhound replaced a long, manual survey with a simpler, digital solution. The... new survey increased completion rates to 94%. Net Promoter Score rose by nearly 15 points. Managers now spend only 3 minutes per week analyzing results. This led to better station performance and higher profitability.
Together Labs
- Information Technology And Services
- Medium
Redwood City, USA
SurveyMonkey Enterprise helped Together Labs collect feedback from over 280,000 IMVU users. The company launched 50+ multilingual surveys in 4... years. Together Labs switched from Google Forms to get better analytics and data features. SurveyMonkey made it easy to gather insights at every stage of product development. The platform also helped measure the impact of influencer campaigns and improve user engagement.
Point of Reference
- Information Technology And Services
- Small
Denver, USA
SurveyMonkey helped Point of Reference improve its NPS survey process. The company achieved a 50% response rate on NPS surveys.... SurveyMonkey's features made it easy to design and analyze surveys. Point of Reference also used SurveyMonkey to increase G2 reviews, reaching a 15% return rate. The tool helped build stronger customer relationships and drive growth.
Box used SurveyMonkey to unify customer feedback and break down data silos. Before, teams struggled to find and share customer... insights. SurveyMonkey Enterprise let Box collect feedback at every customer touchpoint. The platform integrated with Salesforce and Zendesk, connecting survey data to Box’s analytics tools. Now, Box teams and leaders have a full view of the customer journey and can act on real-time insights.
Point of Reference
- Information Technology And Services
SurveyMonkey helped Point of Reference boost its customer advocacy and NPS insights. The platform made it easy to gather customer... feedback and spot promoters. Allison Hughes, customer marketing manager, praised SurveyMonkey for its intuitive interface and reliability. The tool enabled Point of Reference to collect testimonials and improve their advocacy program.
Entertainment Case Studies and Customer Success Stories with SurveyMonkey
Golden State Warriors
- Entertainment
- Large
San Francisco, USA
SurveyMonkey helps the Golden State Warriors collect feedback from fans and employees. The team uses SurveyMonkey to improve customer experience... at games and events. They also use it for market research to find new business opportunities. Employee feedback guides diversity and inclusion programs. Real-time insights help leaders make fast, data-driven decisions. The Warriors rely on SurveyMonkey to create better experiences for everyone.
SurveyMonkey helps the Golden State Warriors collect feedback from fans and employees. The team uses SurveyMonkey to improve the fan... experience and guide market research. Insights from surveys led to new dance teams, better social media options, and changes to event times. Employee feedback supports diversity and inclusion programs. Real-time data helps leaders make quick, informed decisions.
Aptive uses SurveyMonkey to collect feedback from Veterans for its government clients. The company created the Veterans Experience Council to... gather insights on mental health, benefits, and VA experiences. SurveyMonkey helps Aptive quickly analyze responses and identify trends. The tool's survey logic and visualization features improve research quality. Aptive's findings help government agencies make better decisions for Veterans.
SurveyMonkey helps Aptive collect feedback from Veterans for its government clients. Aptive uses SurveyMonkey to gather both quantitative and qualitative... data. The Veterans Experience Council gives insights on issues like mental health and VA benefits. SurveyMonkey ensures data is clear, reliable, and Section 508 compliant. This feedback helps Aptive improve federal agency performance and citizen experience.
Real Estate Case Studies and Customer Success Stories with SurveyMonkey
YES Communities
- Real Estate
- Medium
Denver, USA
SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
SurveyMonkey helped YES Communities improve employee engagement and retention. The company switched from Qualtrics to SurveyMonkey for easier feedback collection.... YES Communities used SurveyMonkey to connect with over 1,300 employees across 300 locations. They received 500 responses in 24 hours and a 93% survey completion rate. Employee retention increased by 500% after using SurveyMonkey.
Retail Case Studies and Customer Success Stories with SurveyMonkey
Wave Deodorant
- Retail
SurveyMonkey helped Wave Deodorant validate its new natural deodorant idea. The founders used SurveyMonkey Audience to reach over 500 people... for unbiased market research. They learned what customers wanted and what they would pay. The insights gave them confidence to launch their business. SurveyMonkey made it easy to get fast, reliable data for product development.
Carrot used SurveyMonkey Enterprise to collect HIPAA-compliant data from its global fertility platform members. The company needed secure surveys to... measure telehealth chat effectiveness and gather feedback on fertility topics. SurveyMonkey enabled 25% faster survey creation and a 25% reduction in analysis time. Carrot integrated survey data with Zapier and Zendesk to improve workflows. As a result, 50% of members reported getting the support they needed after just one chat.
Events Services Case Studies and Customer Success Stories with SurveyMonkey
Gen Con
- Events Services
- Small
Indianapolis, USA
SurveyMonkey helps Gen Con gather feedback from over 70,000 annual attendees. Gen Con uses post-event surveys and persona studies to... understand its diverse community. Insights from SurveyMonkey drive programming, operations, and marketing decisions. Gen Con launched new inclusion programs, seeing a 300% increase in grant applications. The Women's Gaming Network more than doubled participation in two years. SurveyMonkey enables Gen Con to create better, more inclusive event experiences.
Western Australian Police Union
- Government Administration
- Small
Perth, Australia
SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Other Industry Case Studies and Success Stories with SurveyMonkey
Women's March Global
- Nonprofit Organization Management
- Small
New York, USA
SurveyMonkey Enterprise helped Women's March Global launch a global survey on women's and gender-diverse issues. The nonprofit needed data to... lobby governments and address a rise in domestic violence. SurveyMonkey enabled them to collect responses from over 170 countries in 15 languages. Built-in analysis tools let chapter leaders quickly identify urgent local issues. The data supported targeted action plans and was shared with 75 partner organizations.
Ryanair uses SurveyMonkey to collect feedback from over 500,000 customer satisfaction surveys each month. The airline integrates SurveyMonkey with Microsoft... Power BI to analyze customer sentiment across booking, check-in, and in-flight experiences. Ryanair identifies pain points at specific airports and tracks the impact of app updates and new kiosks. The insights help the company make fast improvements and celebrate high-performing teams. SurveyMonkey enables Ryanair to set priorities and improve customer experiences at scale.
SurveyMonkey Enterprise helped Carrot collect HIPAA-compliant data from members. Carrot needed to understand member attitudes on fertility topics and improve... telehealth chats. SurveyMonkey Enterprise enabled secure, compliant surveys and faster data collection. Carrot saw a 25% faster survey creation and a 25% reduction in survey analysis time. The platform improved member experience and clinical outcomes.
SurveyMonkey helps Ryanair collect feedback from customers after every flight. Ryanair sends a 5-minute customer satisfaction survey to all passengers.... The airline receives about 500,000 survey responses each month, with an 8-13% response rate. Ryanair uses SurveyMonkey Enterprise to analyze this data and improve customer experience. The company integrates results with Microsoft Power BI for deeper insights.
SurveyMonkey helped Box unify customer feedback data across the company. Before, teams used different tools and feedback was siloed. With... SurveyMonkey, Box created a single data flow and gave everyone access to customer insights. This improved the customer experience and helped Box understand the full customer journey. Box now uses SurveyMonkey Enterprise to gather feedback at key moments.
SurveyMonkey helped Point of Reference improve its Net Promoter Score (NPS) surveys. The company wanted to make its NPS process... easier and get better insights. SurveyMonkey gave them flexible survey tools, templates, and strong analytics. After using SurveyMonkey, Point of Reference got a 50% response rate on NPS surveys and a 15% return rate for new G2 reviews. The team found SurveyMonkey easy to use and reliable.
Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with... Salesforce and its easy-to-use features will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.
Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback
Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with... Salesforce, provides Barcel with a comprehensive view of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.
Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience
Christofle, a luxury tableware brand, has selected GetFeedback by Momentive to enhance its online customer experience. This agile CX solution... will help Christofle gather real-time feedback from digital channels, addressing customer needs and improving satisfaction. GetFeedback's ease of implementation and integration with Salesforce supports Christofle's goal to build long-term customer relationships.
Equancy Joins Leading European Agencies Choosing Momentive To Advance Client Customer Experience Programs With GetFeedback
Equancy, a Paris-based consulting firm, has selected Momentive's GetFeedback as its customer experience solution to enhance client digital transformation efforts. This agile CX... tool provides a comprehensive view of customer satisfaction, enabling Equancy to adapt digital strategies swiftly. GetFeedback, integrated with Salesforce, is also used by firms like Accenture and Kin + Carta to leverage customer insights effectively.
