Salesforce Maps Overview

Salesforce Maps helps visualize data for better decision-making and streamlines field operations. Account visits are optimized for efficiency and effectiveness.

Use Cases

Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Maps.

Other use cases:

  • Generation Of New Leads
  • Campaign Management
  • Lead Routing
  • Account Management
  • Workflow Management
  • Training & Onboarding
  • Identify Target Customers
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Maps.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Navigation
  • Establish Thought Leadership
  • Launch New Products
See all business priorities See less business priorities

Salesforce Maps Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Maps works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce Maps's features include Recording, Personalization, and Dashboard. and Salesforce Maps support capabilities include Phone Support, Chat Support, Email Support, etc. also Salesforce Maps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Be clear on needs of each department and stay on the support team to help customize...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...Their customer engagement has helped us focus on getting our users setup and being successful right out of the gate...." Peer review by Mike K., Insurance
"...We use three kinds of cookies on our websites: required, functional, and advertising...." Salesforce Maps
"...Be clear on needs of each department and stay on the support team to help customize...." Peer review by User

Salesforce Maps, Espatial Mapping, Maptitude Mapping Software, Urva, Inzant Sales, etc., all belong to a category of solutions that help Field Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Maps

Top Industries

  • Information Technology and Services
  • Education
  • Medical Devices

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Salesforce Maps is popular in Information Technology And Services, Education, and Medical Devices and is widely used by Enterprise, Large Enterprise, and Small Business.

Salesforce Maps Customer wins, Customer success stories, Case studies

Why is Salesforce Maps the best choice for Engagement Management?

Why is Salesforce Maps the best choice for Generation Of New Leads?

What solutions does Salesforce Maps provide for Campaign Management?

10 buyers and buying teams have used Cuspera to assess how well Salesforce Maps solved their Field Sales needs. Cuspera uses 661 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Sales needs.

 

CVS Health to Deliver Faster, More Personalized Call Center Care for Millions of Members with Salesforces Agentforce Health

Salesforce and CVS Health have expanded their collaboration to enhance call center operations using Salesforce's Agentforce Health solution. This partnership aims to streamline interactions for CVS H...ealth's Aetna and CVS Caremark businesses by integrating AI agents to provide real-time insights. The platform will enable personalized and efficient member care, marking Salesforce's largest Agentforce deal in regulated industries.

Read on →
 

Salesforce touts big deals as it tries to tamp down SaaS-pocalypse fears

Salesforce highlights significant customer deals to alleviate concerns about potential SaaS industry downturns.

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Salesforce's Air Force Deal Tests Agentforce's Role In Secure Government AI

Salesforce secured a $72 million contract with the U.S. Air Force, part of a $5.6 billion Department of Defense deal, to integrate its Agentforce AI platform for personnel and workflow management. Th...is marks Salesforce's largest federal contract, enhancing its presence in secure government cloud environments. The deal could boost Salesforce's position in AI-driven government solutions, potentially leading to more defense and civilian contracts.

Read on →
 

Los Angeles County Public Defender - Legal Services - Large

Los Angeles, USA

Salesforce helped the Los Angeles County Public Defender digitize 107 years of paper records and consolidate 26 legacy systems into a secure cloud-based case management platform. The office, with 1,2...00 employees, now manages over 140,000 client cases per year digitally. Attorneys access real-time client and case data from anywhere, improving preparation and client service. The new system streamlines legal workflows, enhances collaboration, and supports holistic representation. This transformation enables data-driven justice reform and better outcomes for residents.

 

Heathrow Airport - Hospitality - Large

London, UK

Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved digital contact efficiency by 40% and reduced chat e...xchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.

 

Formula 1 - Entertainment - Large

London, UK

Agentforce helped Formula 1 cut service response times by 80%. F1 unified over 100 data sources to create detailed fan profiles. Service reps now resolve issues faster and deliver more personalized s...upport. Marketing Cloud and AI-driven content boosted click-through rates by 22%. Fan satisfaction rose 8% year over year, reaching 90%. Tableau enabled F1 to secure new partnerships with actionable audience insights.

Plot a Saved Marker Layer in Maps | Salesforce Maps

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Frequently Asked Questions(FAQ)

for Salesforce Maps

What is Salesforce Maps?

Salesforce Maps is a location aware CRM designed for field sales, fleet management, and service team to help optimize sales processes, enable territory management and enhance customer experience.

The primary features offered by the tool includes map-based visualization, optimized routing, prioritized scheduling, lead generation and connector for ArcGIS. The platform also helps automate admin processes, including check-in and check-out through mobile devices.

The platform utilizes functional mapping and productivity optics to help organizations enhance the selling process through addition of geographic context.

What is Salesforce Maps used for?

Salesforce Maps is a Field Sales Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Advertisement and Helpdesk Management .

What are the top features of Salesforce Maps?

Recording, Personalization and Dashboard are some of the top features of Salesforce Maps.

Who uses Salesforce Maps?

Salesforce Maps is used by Information Technology And Services, Education and Medical Devices among other industries.

What are Salesforce Maps alternatives?

Espatial Mapping, Maptitude Mapping Software, Urva and Inzant Sales are popular alternatives for Salesforce Maps.

Where is Salesforce Maps located?

Salesforce Maps is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Maps for engagement management and advertisement

Salesforce Maps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.82/5

Read Reviews (33)
Custom Reports

4.55/5

Read Reviews (138)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.82/5

Read Reviews (33)
Custom Reports

4.55/5

Read Reviews (138)

Software Failure Risk Guidance

?

for Salesforce Maps

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Maps

Salesforce, Inc. News

Financial

Salesforce Beats Q1 but Soft Q2 Guide Spooks SaaS Bulls

Salesforce exceeded Q1 FY27 revenue and EPS expectations but issued a lower-than-expected Q2 revenue forecast, causing investor concern over AI's impact on traditional SaaS models. The company is focusing on its Agentforce platform to balance per-seat license sales with AI-driven solutions.

Product

How We Use Data Detect to Secure the Heart of Salesforce

Salesforce uses its own product, Shield: Data Detect, to secure its internal systems by automating the discovery of sensitive data across billions of records. This internal testing, known as the "Customer Zero" approach, has led to improvements in product stability, user experience, and future roadmap features, enhancing the security and compliance of Salesforce's enterprise platform.

Financial

Salesforce revenue forecast disappoints amid AI disruption fears

Salesforce's revenue forecast for the second quarter falls below Wall Street estimates, raising concerns about AI-driven disruption to traditional software demand. Despite a strong first quarter with $11.13 billion in revenue and 98 new deals, the company faces investor apprehension over AI tools potentially impacting enterprise software demand.

Financial

Salesforce Delivers Record First Quarter Fiscal 2027 Results

Salesforce reported record first-quarter fiscal 2027 results, with revenue reaching $11.1 billion, a 13% year-over-year increase. The company highlighted significant growth in its Agentforce and Data 360 offerings, with annual recurring revenue hitting $3.4 billion. Salesforce also announced a $25 billion accelerated share repurchase program. The company remains optimistic about organic revenue growth in the second half of FY27.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO