Real-World Case Studies and Customer Success Stories with Rise.ai

Bokksu wanted to increase snack box subscriptions and reach new customers. They used Rise.ai's Store Credit Gift Cards with Recharge integration. This allowed gift card recipients to buy snack produc...ts and monthly subscriptions. In two months, they sold over 700 gift cards. 42% of gift card recipients became subscribers, and there was a 38.9% upsell rate.
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Dr. Squatch faced a challenge during the 2020 holiday season to maintain customer satisfaction amid increased orders. They used Rise.ai's Store Credit platform to issue bulk store credits, enhancing ...customer experience and reducing service friction. As a result, they issued $287K in store credits, with over 30% redeemed, leading to $197K in revenue and $111K in upsell.
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Kosas Cosmetics wanted to encourage try-at-home customers to buy more. They used Rise.ai's Store Credit solution to offer store credit for sample purchases. This credit could be used for future full ...product purchases. The solution included automation and segmentation to manage credits efficiently. As a result, 42.4% of customers redeemed their credits, generating over $384K in upsell revenue.
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Only Natural Pet, a pet food and supplies company, faced a challenge when moving to Shopify as their custom rebate program couldn't transition. They partnered with Rise to implement an automated stor...e credit platform. This solution seamlessly managed rebates, reducing staff hours and increasing efficiency. As a result, the rebate program saw over 430% upsell on redeemed rebates, with customers spending more than 5 times the value of their rebates.
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Gravity Blanket wanted to increase gift card sales and revenue. They used the Rise platform to offer a branded, personalized gift card with a limited-time incentive: a $249 gift card for $199. This p...romotion helped them attract new customers and expand their market. As a result, they generated over $300K in gift card sales in 30 days, which accounted for nearly 25% of their total revenue during that period.
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Free Fly Apparel needed to migrate from Magento to Shopify Plus but faced challenges with Shopify's limited gift card system. They turned to Rise for a seamless gift card migration and management sol...ution. Rise's tools allowed Free Fly to transfer all outstanding gift cards without issues, maintaining customer trust and saving countless hours of support time. The migration was smooth, with no downtime, and enhanced customer experience, preserving revenue and brand reputation.
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Dottie Couture, a women's apparel boutique, faced challenges with refund management after moving to Shopify Plus. They needed a cost-effective solution to manage store credit refunds. Rise's automate...d store credit platform helped them issue over 10,000 store credit refunds. This reduced their refund management costs by 42%. Additionally, 39.4% of customers who received store credit returned to make purchases, often spending more than their credit amount.
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Wodbottom wanted to increase their repeat customer rate, which was at 40%. They used Rise's automated Store Credit Program to reward customers with store credit instead of coupons. This program incre...ased their repeat customer rate by 33%, raising it to 53%. Customers spent beyond their initial store credit, leading to a 307% upsell. The average order value increased by 21%, resulting in a 513% ROI.
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Roka wanted to re-engage inactive customers who had not purchased in over a year. They used Rise's bulk gift card distribution to send over 20,000 $20 gift cards with a 30-day expiration. This campai...gn generated a 514% ROI and over $226,000 in total revenue. The gift cards helped Roka win back customers and increase their sales.
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The Miami Heat Store wanted to boost brand loyalty and revenue by connecting fans' passion with gifting. They needed a digital gift card solution that worked with their physical stores and online. Ri...se provided a seamless integration with their POS system, enabling digital and physical gift cards. This allowed the store to engage fans with gift card promotions and B2B bulk gift cards. The result was a significant increase in fan engagement and sales, with 72% spending more than the original gift card value and achieving a 13.4X average ROI.
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Maven Meals wanted to improve their gift card program after migrating to Shopify. They needed a solution to maintain high conversion rates and enhance the gifting experience. Rise.ai's Advanced Gift ...Card Program allowed customers to send and schedule gift cards with personalized messages. Within 30 days, Maven Meals saw a 500% increase in gift card sales and a 20% overall revenue increase. The program helped them empower customers to give more generously.
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Touchstone needed an employee recognition program for Kroger on Shopify. They used Rise's Store Credit Rewards to create digital wallets for Kroger's 469,000 employees. This allowed employees to easi...ly use store credit in a rewards store. The program reduced HR workload and increased employee satisfaction by 15%. Touchstone plans to offer this service to more clients.
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Milk Bar wanted to increase the average order value (AOV) of their online sales. They used Rise.ai's Omnichannel Store Credit Program to offer a promotion: buy over $75, get $10 in store credit. This... credit could be used online or in-store. The campaign led to a 9% increase in AOV. Over 9,000 customers received store credit, and more than 10% used it in the first month. Customers who used their credit spent 7.6 times more than their initial reward, generating over $70,000 in upsell revenue.
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