Rise.ai - Customer Loyalty Management: Use Cases, Capabilities & Competitors

Only Natural Pet, a pet food and supplies company, faced a challenge when moving to Shopify as their custom rebate program couldn't transition. They partnered with Rise to implement an automated stor...e credit platform. This solution seamlessly managed rebates, reducing staff hours and increasing efficiency. As a result, the rebate program saw over 430% upsell on redeemed rebates, with customers spending more than 5 times the value of their rebates.
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Touchstone needed an employee recognition program for Kroger on Shopify. They used Rise's Store Credit Rewards to create digital wallets for Kroger's 469,000 employees. This allowed employees to easi...ly use store credit in a rewards store. The program reduced HR workload and increased employee satisfaction by 15%. Touchstone plans to offer this service to more clients.
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Maven Meals wanted to improve their gift card program after migrating to Shopify. They needed a solution to maintain high conversion rates and enhance the gifting experience. Rise.ai's Advanced Gift ...Card Program allowed customers to send and schedule gift cards with personalized messages. Within 30 days, Maven Meals saw a 500% increase in gift card sales and a 20% overall revenue increase. The program helped them empower customers to give more generously.
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Roka wanted to re-engage inactive customers who had not purchased in over a year. They used Rise's bulk gift card distribution to send over 20,000 $20 gift cards with a 30-day expiration. This campai...gn generated a 514% ROI and over $226,000 in total revenue. The gift cards helped Roka win back customers and increase their sales.
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Free Fly Apparel needed to migrate from Magento to Shopify Plus but faced challenges with Shopify's limited gift card system. They turned to Rise for a seamless gift card migration and management sol...ution. Rise's tools allowed Free Fly to transfer all outstanding gift cards without issues, maintaining customer trust and saving countless hours of support time. The migration was smooth, with no downtime, and enhanced customer experience, preserving revenue and brand reputation.
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Dottie Couture, a women's apparel boutique, faced challenges with refund management after moving to Shopify Plus. They needed a cost-effective solution to manage store credit refunds. Rise's automate...d store credit platform helped them issue over 10,000 store credit refunds. This reduced their refund management costs by 42%. Additionally, 39.4% of customers who received store credit returned to make purchases, often spending more than their credit amount.
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