RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow." - Praveen Boppana
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on RingCentral Contact Center Use Cases
What benefits does RingCentral Contact Center offer for Call Recording?
How efficiently Does RingCentral Contact Center manage your Collaboration?
How does RingCentral Contact Center facilitate Helpdesk Management?
How does RingCentral Contact Center facilitate Conference Call Management?
How efficiently Does RingCentral Contact Center manage your Communication Management?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
|
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Praveen Boppana Director of Technology Bennett International |
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
|
Brad Candy Technical Operations Manager Lush Cosmetics |
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
Case Studies
CASE STUDY Institute of Marine Engineering, Science and Technology (IMarEST)
CASE STUDY Association of California Water Agencies
CASE STUDY Ooredoo Myanmar
CASE STUDY Vituity
CASE STUDY Northbrook Public Library
CASE STUDY Finkelstein & Partners
Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner
RingCentral has been named the official cloud-based business communications partner for the Chicago Cubs. This partnership will enhance fan engagement and employee collaboration using RingCentral's AI-powered platform. The Cubs will leverage RingEXR for internal collaboration and RingCXR and RingSenseR for AI-driven customer service insights, integrating seamlessly with Microsoft Teams to improve fan experiences and operational efficiency.
RingCentral adds AI with AIR Everywhere - Yahoo Finance
RingCentral has introduced new AI features for its AI Receptionist (AIR), including appointment booking integration with Google Calendar and Microsoft Outlook, and support for multiple languages. The new standalone version, RingCentral AI Receptionist Everywhere (AIR Everywhere), extends these capabilities to third-party telephony systems, broadening its user base. This marks RingCentral's entry into agentic AI, competing with similar offerings from Salesforce, Microsoft, and Cisco.
Introducing RingVideo: Our AI-powered video collaboration suite
RingCentral has launched RingVideo, an AI-powered video collaboration suite that integrates meetings, webinars, town halls, and events into a single platform. This suite enhances communication by offering features like AI-generated meeting summaries, live transcriptions, and seamless integration with RingEX. It aims to improve efficiency and reduce costs by consolidating various video tools under one vendor, providing scalable and secure collaboration solutions.
RingCentral NiCE partner extension to benefit local partners ARN
RingCentral has extended its partnership with NiCE, enhancing support for local partners through larger sales and marketing initiatives. This multi-year agreement focuses on integrating their UCaaS and CCaaS offerings, aiming to improve AI-powered customer experiences. The collaboration emphasizes security, data privacy, and extensive partner training, ensuring effective AI deployment.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
