RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, e...mpower our employees to communicate from anywhere—and still save a million bucks a year." - Philippe Bourdon
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on RingCentral Contact Center Use Cases
How does RingCentral Contact Center facilitate Call Recording?
How does RingCentral Contact Center address your Collaboration Challenges?
How can RingCentral Contact Center enhance your Helpdesk Management process?
How does RingCentral Contact Center facilitate Conference Call Management?
How does RingCentral Contact Center facilitate Communication Management?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year. |
|
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Philippe Bourdon Vice President of Infrastructure C&S Wholesale Grocers |
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year. |
|
Vicky O’Sullivan Chief Executive Officer Eye Associates of Tallahassee |
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
Case Studies
CASE STUDY Ooredoo Myanmar
CASE STUDY Vituity
CASE STUDY Northbrook Public Library
CASE STUDY Institute of Marine Engineering, Science and Technology (IMarEST)
CASE STUDY Finkelstein & Partners
CASE STUDY Association of California Water Agencies
Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
RingCentral Rides on Strong Adoption of AI Receptionist with UK Launch - UC Today
RingCentral has launched its AI Receptionist in the UK, following strong adoption in the US. This AI solution, designed for SMEs, automates call handling, appointment booking, and query resolution, supporting English and French. It has achieved rapid growth, with over 3,000 customers by Q2 2025. The technology's success highlights its potential scalability beyond SMEs, addressing universal business communication challenges.
RingCentral dials up native workforce management with the acquisition of CommunityWFM
RingCentral has acquired CommunityWFM to enhance its RingCX contact center solution with native workforce management capabilities. This acquisition aims to provide a more integrated customer experience by leveraging AI and data. CommunityWFM will continue to operate independently, maintaining partnerships with other providers, while RingCentral plans to integrate its offerings for a competitive edge in the contact center market.
RingCentral Introduces Native AI Workforce Management for RingCX
RingCentral has introduced a native AI Workforce Management solution for RingCX by acquiring CommunityWFM. This solution leverages AI to optimize contact center staffing, improve real-time scheduling flexibility, and enhance agent empowerment. It uses machine learning to analyze data for precise forecasting and real-time adherence, ensuring efficient operations and improved customer experiences.
RingCentral Buys CommunityWFM For AI-Fueled Work Force, Contact Center Operations Capabilities
RingCentral Buys CommunityWFM For AI-Fueled Work Force, Contact Center Operations Capabilities
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
