RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"Because RingCentral Video works anywhere, we can have a field tech on their mobile phone at one of our neighborhoods, sharing a live video of an access panel or security camera. It’s like a real-time troubleshooting session, and it definitely helps ...us solve problems faster." - Elliot Hamby
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
RingCentral Contact Center Customer wins, Customer success stories, Case studies
Why is RingCentral Contact Center the best choice for Call Recording?
How does RingCentral Contact Center facilitate Collaboration?
How does RingCentral Contact Center facilitate Helpdesk Management?
Why is RingCentral Contact Center the best choice for Conference Call Management?
Why is RingCentral Contact Center the best choice for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Because RingCentral Video works anywhere, we can have a field tech on their mobile phone at one of our neighborhoods, sharing a live video of an access panel or security camera. It’s like a real-time troubleshooting session, and it definitely helps us solve problems faster. Testimonial By Elliot Hamby |
|
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Elliot Hamby Network Manager Envera Systems |
Because RingCentral Video works anywhere, we can have a field tech on their mobile phone at one of our neighborhoods, sharing a live video of an access panel or security camera. It’s like a real-time troubleshooting session, and it definitely helps us solve problems faster. Testimonial By Elliot Hamby |
|
Nancy Opial Senior Manager of Customer Success Services Veriforce |
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner
Read more →Hostelling Scotland - Non Profit Organization Management
Read more →Costa Express - Retail
Read more →Tarrytown Expocare - Retail
Read more →Staughton Group - Manufacturing
Read more →Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
RingCentral launches AI Receptionist in Australia from AUD $62
RingCentral has launched its AI Receptionist, AIR, in Australia, starting at AUD $62 per month. This generative AI solution automates call handling, integrates with CRM systems, and supports multilingual capabilities. It aims to enhance customer engagement and productivity, with features like lead capture and analytics. The product is available to both new and existing customers, offering a scalable, cost-effective solution for businesses of all sizes.
RingCentral launches AI Receptionist (AIR) in Australia
RingCentral has launched its AI Receptionist (AIR) in Australia, offering a generative AI-powered phone agent that enhances customer engagement by answering questions and transferring calls. AIR integrates with CRM systems like Salesforce and HubSpot, providing scalable solutions for businesses. The service is available for $62/month, supporting multiple languages and offering features like call analytics and custom greetings.
RingCentral Pushes UCaaSCCaaS Convergence with Customer Engagement Bundle
RingCentral has launched a new "Customer Engagement Bundle" for its RingEX platform, emphasizing the convergence of UCaaS and CCaaS. This bundle integrates calling and collaboration tools with customer engagement features like advanced queue management and a shared SMS inbox. The initiative aims to provide a "lightweight contact center" experience, catering to organizations that require robust customer engagement without the complexity of full-scale contact centers.
RingCentral Announces New Customer Engagement Bundle for RingEX
RingCentral has launched a new Customer Engagement Bundle for its RingEX platform, integrating unified communications and contact center features. The bundle includes intelligent call queue management, shared SMS inbox, and real-time analytics, aiming to enhance customer interactions without the complexity of a full-scale contact center. General availability is expected in early 2026.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
