RingCentral Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of RingCentral Contact Center based on over 3043 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, Voiptime Cloud, DialedIn by ChaseData, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if RingCentral Contact Center is right for your needs? Our Cuspera AI engine can evaluate how RingCentral Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
RingCentral Contact Center supports business activities such as:
- Call Recording
- Collaboration
- Helpdesk Management
- Conference Call Management
- Communication Management
RingCentral Contact Center can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Manage Risk, etc. It can help manage these activities if you use Phone Calls Video Offline etc. for these needs. As a solution, RingCentral Contact Center's capabilities include Recording, Personalization, Alerts: Popups & Notifications, etc.
RingCentral Contact Center was founded in 2003. Hospital & Health Care Vertical is its biggest customer base.
Reviews
"Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our busine...ss rather than a liability. " - Vicky O’Sullivan
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using RingCentral Contact Center.
Use Cases
Peers recommend Call Recording , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using RingCentral Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.32/5 ★ |
"...There are many features you can use for call recording, IVR and call logs.the reporting and ease of use the reporting and ease of use..." Peer review by Jessica Gallo, Construction |
| Collaboration with Video, Offline and Phone Calls |
4.82/5 ★ |
"...The video quality is fantastic and we are able to display it on the large screen in our conference room without a problem...." Peer review by Jennifer Elliott |
| Helpdesk Management with Phone Calls |
4.71/5 ★ |
"...The ability to text as well as call is very helpful because so many people will read a text ahead of a voice message...." Peer review by JudyAnn Lorenz |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.32/5 ★ |
"...There are many features you can use for call recording, IVR and call logs.the reporting and ease of use the reporting and ease of use..." Peer review by Jessica Gallo, Construction |
|
| Collaboration with Video, Offline and Phone Calls |
4.82/5 ★ |
"...The video quality is fantastic and we are able to display it on the large screen in our conference room without a problem...." Peer review by Jennifer Elliott |
|
| Helpdesk Management with Phone Calls |
4.71/5 ★ |
"...The ability to text as well as call is very helpful because so many people will read a text ahead of a voice message...." Peer review by JudyAnn Lorenz |
|
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3043 insights from peers and experts to help you assess how these RingCentral Contact Center use cases fit your Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan |
|
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal |
|
Because RingCentral Video works anywhere, we can have a field tech on their mobile phone at one of our neighborhoods, sharing a live video of an access panel or security camera. It’s like a real-time troubleshooting session, and it definitely helps us solve problems faster. Testimonial By Elliot Hamby |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Vicky O’Sullivan Chief Executive Officer Eye Associates of Tallahassee |
Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan |
|
John Monreal Senior Director of Purchasing and Call Center Operations ENT and Allergy |
Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal |
|
Elliot Hamby Network Manager Envera Systems |
Because RingCentral Video works anywhere, we can have a field tech on their mobile phone at one of our neighborhoods, sharing a live video of an access panel or security camera. It’s like a real-time troubleshooting session, and it definitely helps us solve problems faster. Testimonial By Elliot Hamby |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study C&S Wholesale GrocersRead More |
|
Case Study Bennett InternationalRead More |
|
Case Study BancroftRead More |
Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used RingCentral Contact Center to Improve internal communications and Enhance customer relationships
RingCentral Contact Center Alternatives
Peer and Expert Opinion on Features
for RingCentral Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (276) |
| Personalization | Read Reviews (78) |
| Alerts: popups & Notifications | Read Reviews (27) |
| Ticketing | Read Reviews (8) |
| Dashboard | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (276) |
| Personalization | Read Reviews (78) |
| Alerts: popups & Notifications | Read Reviews (27) |
| Ticketing | Read Reviews (8) |
| Dashboard | Read Reviews (8) |
IT and Other Capabilities
for RingCentral Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (363) |
| Data Import | Read Reviews (426) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (363) |
| Data Import | Read Reviews (426) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (189) |
| Chat Support | Read Reviews (37) |
| Email Support | Read Reviews (33) |
| 24/7 Support | Read Reviews (499) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (189) |
| Chat Support | Read Reviews (37) |
| Email Support | Read Reviews (33) |
| 24/7 Support | Read Reviews (499) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
Vendor Profile Details
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
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