RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us ...hours to complete previously can now be done in a matter of minutes with RingCentral." - Brad Candy
Peer review evidence (same sources as the product rating summary)
"...The call recording keeps us in compliance and is easy to download/retain recorded calls...." Peer review by David Carpenter
"...I mostly use it for screen shares with customers, but it handles audio by PC or phone, video, and all of the features you would expect...." Peer review by Patrick, OS-Cubed, Inc.
"...You can always count on RingCentral when making calls to help customers get the medical supplies they need. . ...." Peer review by Skielar G., Business Development Agent, Automotive
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
RingCentral Contact Center Customer wins, Customer success stories, Case studies
What makes RingCentral Contact Center ideal for Call Recording?
What benefits does RingCentral Contact Center offer for Collaboration?
Why is RingCentral Contact Center the best choice for Helpdesk Management?
How efficiently Does RingCentral Contact Center manage your Conference Call Management?
How can RingCentral Contact Center optimize your Communication Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
|
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brad Candy Technical Operations Manager Lush Cosmetics |
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
|
Nancy Opial Senior Manager of Customer Success Services Veriforce |
From a support operations perspective, telephony was one of the biggest obstacles to our success. With RingCentral Contact Center, our phone solution is now one of our greatest strengths. Testimonial By Nancy Opial |
Frequently Asked Questions (FAQ)
What buyers ask before choosing RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
RingCentral AIR Pro Gets Agentic AI Upgrade as Contact Centers Shift Toward Autonomy
RingCentral has enhanced its AIR Pro platform with new agentic AI capabilities, including native AI agents, autonomous outreach, and intelligent handoffs. These updates enable enterprises to automate complex customer interactions, streamline workflows, and improve customer experiences. The enhancements are part of RingCentral's broader AI strategy to integrate AI and human agents within a unified customer engagement platform.
RingCentral Brings Agentic AI to Customer Engagement Portfolio
RingCentral expands its AIR Proâ„¢ to integrate agentic AI capabilities across its customer engagement portfolio, RingCX. The update includes native AI agents, autonomous outreach, and intelligent handoffs, enhancing customer interactions and workflow automation. These capabilities aim to improve customer experiences and operational efficiency, with availability slated for the second half of 2026.
RingCentral Expands AI Agent Capabilities Across Customer ...
RingCentral has expanded its AIR Pro platform to enhance AI capabilities across its customer engagement solutions, including RingCX. New features include AI agents, autonomous outreach, and intelligent handoffs. Over 1,700 businesses have adopted RingCX, with more than half utilizing AI, positioning RingCentral as a leader in AI-powered customer engagement.
RingCentral expands AIR Pro with agentic AI
RingCentral has expanded its AIR Pro platform to include agentic AI capabilities within its RingCX customer engagement portfolio. This update introduces native AI agents for automated outreach and intelligent handoffs, enhancing customer experience by providing a seamless transition between AI and human agents. The enhancements aim to improve customer interactions and operational efficiency across various industries.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
