RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us ...hours to complete previously can now be done in a matter of minutes with RingCentral." - Brad Candy
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
RingCentral Contact Center Customer wins, Customer success stories, Case studies
How efficiently Does RingCentral Contact Center manage your Call Recording?
How efficiently Does RingCentral Contact Center manage your Collaboration?
How does RingCentral Contact Center facilitate Helpdesk Management?
Why is RingCentral Contact Center the best choice for Conference Call Management?
What Are the key features of RingCentral Contact Center for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
|
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brad Candy Technical Operations Manager Lush Cosmetics |
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
|
Joe Deaton VoIP Engineer BrightSpring Health Services |
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner
Read more →Hostelling Scotland - Non Profit Organization Management
Read more →Costa Express - Retail
Read more →Tarrytown Expocare - Retail
Read more →Staughton Group - Manufacturing
Read more →Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
RingCentral Pushes UCaaSCCaaS Convergence with Customer Engagement Bundle
RingCentral has launched a new "Customer Engagement Bundle" for its RingEX platform, emphasizing the convergence of UCaaS and CCaaS. This bundle integrates calling and collaboration tools with customer engagement features like advanced queue management and a shared SMS inbox. The initiative aims to provide a "lightweight contact center" experience, catering to organizations that require robust customer engagement without the complexity of full-scale contact centers.
RingCentral Announces New Customer Engagement Bundle for RingEX
RingCentral has launched a new Customer Engagement Bundle for its RingEX platform, integrating unified communications and contact center features. The bundle includes intelligent call queue management, shared SMS inbox, and real-time analytics, aiming to enhance customer interactions without the complexity of a full-scale contact center. General availability is expected in early 2026.
RingCentral (RNG) Launches RingWEM to Enhance Workforce Manageme - GuruFocus
RingCentral has launched RingWEM, a new solution enhancing its cloud contact center capabilities. Developed from the acquisition of CommunityWFM, RingWEM aims to improve agent performance, customer satisfaction, and operational efficiency through AI-driven insights. This launch strengthens RingCentral's position in the cloud communications space by expanding its product offerings.
RingCentral Unveils RingWEM - an AI Powered Workforce Engagement Management Suite
RingCentral has launched RingWEM, an AI-powered workforce engagement management suite. This new solution enhances RingCentral's cloud contact center, RingCX, by integrating capabilities from its recent acquisition of CommunityWFM. The suite aims to improve agent performance, customer satisfaction, and operational efficiencies through AI-driven insights.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
