RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep... their work and personal lives separate." - Travis Cook
Peer review evidence (same sources as the product rating summary)
"...Business phone and fax with on demand call recording...." Peer review by Thomas Brawley, Food & Beverages
"...This is ideal for business will multiple locations, and small IT team that would like to outsource telephony/ Conference and collaboration solution...." Peer review by Vincent, Teton Outfitters / Klim
"...Record calls automatically is the best thing that can happen on call centers...." Peer review by Anderson CS
RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
RingCentral Contact Center Customer wins, Customer success stories, Case studies
How efficiently Does RingCentral Contact Center manage your Call Recording?
How does RingCentral Contact Center address your Collaboration Challenges?
How can RingCentral Contact Center enhance your Helpdesk Management process?
How can RingCentral Contact Center optimize your Conference Call Management Workflow?
How can RingCentral Contact Center optimize your Communication Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook |
|
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton |
|
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Travis Cook Executive Director of Telecommunications Texas Christian University |
By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook |
|
Joe Deaton VoIP Engineer BrightSpring Health Services |
None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton |
|
Jeremy Stroud Vice President of Patient Services Heartland Dental |
The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud |
Frequently Asked Questions (FAQ)
What buyers ask before choosing RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral, Inc. News
NICE (TASE:NICE) Could Be 48% Undervalued As RingCentral Deal Expands
NICE and RingCentral have expanded their strategic partnership, including a resale agreement for RingEX and an extended joint agreement for RingCentral Contact Center. This collaboration aims to enhance go-to-market strategies and increase cross-sell opportunities, leveraging both companies' strengths in AI-powered customer engagement and communication platforms.
RingCentral's strong Q2 2026 powered by customer growth across several products
RingCentral and NiCE have extended their partnership, with NiCE set to resell RingCentral's UCaaS solution, RingEX, under a new multi-year agreement. They will also continue marketing and selling RingCentral Contact Center, powered by NiCE CXone. This collaboration aims to simplify enterprise communications by offering a single vendor relationship for communications and customer experience solutions.
RingCentral (RNG) Taps OpenAI And Expands NiCE Tie Up For Enterprise AI
RingCentral collaborates with OpenAI to integrate AI-native capabilities into its communications and contact center products. Additionally, it expands its partnership with NiCE to integrate and resell unified communications solutions. These initiatives aim to enhance AI integration and broaden enterprise distribution, positioning RingCentral's offerings around AI-led workflows and integrated communications.
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the ...
RingCentral and NiCE have expanded their strategic partnership to include a new multi-year agreement. NiCE will now resell RingCentral's UCaaS solution, RingEX, while both companies will continue to market and sell RingCentral Contact Center powered by NiCE CXone. This collaboration aims to enhance AI-powered customer and employee experiences by integrating unified communications and contact center solutions.
RingCentral, Inc. Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
