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Computer Software Case Studies and Customer Success Stories with Recurly

Copper - Computer Software - Medium

San Francisco, USA
Subscription billing management Revenue recovery and churn reduction Subscription management Revenue optimization

Copper used Recurly to manage its subscription billing and reduce churn. The company adopted Recurly for flexible billing and easy... integration with tools like NetSuite and Stripe. Recurly’s revenue optimization features helped Copper recover more revenue and lower involuntary churn. Integrations with Avalara and Snowflake made tax and data management easier. Copper cut its financial close time from weeks to days using Recurly. The company achieved revenue recovery rates above the 50-60% industry benchmark.

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Soundtrap - Computer Software - Medium

Stockholm, Sweden
Subscription billing management Payment optimization for global markets Subscription management Revenue optimization

Soundtrap used Recurly to manage its global subscription billing and payments. The platform enabled Soundtrap to scale quickly, supporting multiple... currencies and tax compliance. Recurly's analytics helped Soundtrap optimize pricing, trials, and retention. The partnership allowed Soundtrap to focus on product innovation instead of billing complexity. This led to lower churn and improved revenue recovery for Soundtrap's subscription business.

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Tai Software - Computer Software - Small

Recurly helped Tai Software recover 73% of past-due customer payments in six months. The company saw a 10% increase in... revenue processed through Recurly. Tai Software automated its subscription management and billing with Recurly. The platform gave them better data access and improved subscriber retention. New pricing models led to more upgrades and supported business growth.

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Disciple Media - Computer Software - Medium

Recurly helped Disciple Media grow from $0 to over $4 million in annual recurring revenue. Disciple switched from manual tracking... and Stripe to Recurly for flexible subscription management and add-ons. Over 90% of trials now convert to paid plans. Disciple saw a 60% year-over-year increase in transaction count and a 92% increase in transaction amount. Recurly's integrations and dunning features reduced involuntary churn to zero since July 2020.

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Unbounce - Computer Software - Medium

Recurly helps Unbounce reduce involuntary churn from failed payments. Unbounce automated revenue recovery using Recurly’s Revenue Optimization Engine. Intelligent Retries... recovered 25% of failed transactions. Unbounce saw a 19% year-over-year increase in recovered revenue. 50% of accounts are recovered by day two. Recurly gives Unbounce better insights and PCI compliance for subscription management.

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Copper - Computer Software - Medium

Recurly helped Copper, a CRM platform, cut involuntary churn and boost revenue recovery to above 50-60%. Copper used Recurly’s flexible... subscription billing and integrations with NetSuite, Stripe, and Avalara to save time and improve efficiency. The NetSuite integration reduced book-closing time from weeks to days. During COVID-19, Copper kept high customer retention by quickly deploying flexible plans. Recurly’s Revenue Optimization Engine and seamless data syncing supported Copper’s growth.

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MarketMuse - Computer Software - Medium

Recurly helped MarketMuse boost new subscriber growth with smart promotions and automated billing. MarketMuse used coupons and flexible trials to... test what works, leading to a big spike in new users. The platform made managing recurring subscriptions easy and reduced lost revenue. MarketMuse also improved onboarding, making it faster for users to see value and convert. Promotions and referral programs powered by Recurly drive ongoing subscriber acquisition.

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Birdeye - Computer Software - Medium

Recurly powers Birdeye’s subscription billing and management. Birdeye uses Recurly to collect recurring payments and reduce involuntary churn. The Account... Updater feature keeps payments flowing by updating card details automatically. Salesforce integration lets Birdeye manage dunning and customer data in one place. Birdeye benefits from easy setup, rapid implementation, and flexible billing models.

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Lucid Software - Computer Software - Large

South Jordan, USA
Subscription management for SaaS Automated payment processing and dunning Subscription management Payment processing

Lucid Software used Recurly to move from a freemium model to global subscription success. Lucid needed a way to manage... subscriptions, payments, and compliance as it grew to over 100 million users in 180+ countries. Recurly provided a unified platform for subscription management, real-time payment validation, and automated dunning. Lucid integrated Recurly with Salesforce and Avalara to handle complex B2B and DTC needs. With Recurly, Lucid scaled its business and now serves 99% of the Fortune 500.

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Soundtrap - Computer Software - Medium

Recurly powers Soundtrap’s global subscription business, enabling seamless payments in multiple currencies and markets. Soundtrap uses Recurly’s analytics and dunning... optimization to improve payment success rates and reduce churn. The partnership lets Soundtrap focus on product innovation instead of building billing systems. Recurly’s support and integrations help Soundtrap scale efficiently and recover revenue. The collaboration drives growth for Soundtrap in the creator economy and education sectors.

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PandaDoc - Computer Software - Medium

Recurly helped PandaDoc cut reconciliation time from three days to one. PandaDoc used Recurly’s automation to reduce manual work and... support tickets by 50%. The new billing architecture let them map payments flexibly and sync data faster. PandaDoc’s financial team now spends less time on fixes and more on growth. The partnership with Recurly enabled PandaDoc to scale their SaaS operations with ease.

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Lucid Software - Computer Software - Large

Recurly helped Lucid Software turn its freemium product into a global subscription business. Lucid used Recurly to manage billing, payments,... and compliance for over 100 million users in 180+ countries. The unified platform enabled real-time payment validation, automated dunning, and tax compliance. Lucid streamlined both DTC and B2B operations, integrating with Salesforce and Avalara. With Recurly, Lucid scaled to serve 99% of the Fortune 500.

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Smallpdf - Computer Software - Medium

Recurly helped Smallpdf recover 20% of failed payments, adding nearly 3% to ARR. Smallpdf replaced a fragile, homegrown billing system... with Recurly’s subscription management platform. The switch enabled fast global expansion, new payment methods, and geo-pricing. In China, enabling AliPay quadrupled revenues in four months. Recurly’s dashboards revealed friction points, leading to improved retention and automated revenue recovery.

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MarketMuse - Computer Software - Small

Boston, USA
Subscriber acquisition promotions management Onboarding process optimization Customer acquisition Subscription management

MarketMuse used Recurly to boost new subscriber growth with smart promotions and streamlined onboarding. They switched from manual processes to... automated coupon codes, making signups easier. Testing a three-month free trial led to a big spike in new users. MarketMuse found that offering a signup discount reduced churn more than free trials. Their new onboarding checklist helps users see value fast and unlocks a coupon for paid plans.

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Userlike - Computer Software - Medium

Userlike used Recurly for global subscription management and billing. The company needed a flexible solution to support international growth and... reduce churn. Recurly's pause functionality helped retain 20% of customers who considered canceling. Userlike doubled signups in 9 months during 2020. Localization and content marketing also fueled Userlike's expansion.

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Output - Computer Software - Medium

Recurly helped Output cut credit card declines by 45%. Output, a music software company, switched from WooCommerce to Recurly for... better subscription management. Recurly's advanced dunning, payment routing, and retry features reduced involuntary churn. Output saw more signups and improved customer experience. 90% of customers returned after using Recurly’s pause features.

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Pipefy - Computer Software - Medium

Recurly helped Pipefy grow its subscriber base by enabling self-service account creation and flexible billing plans. Over a third of... new subscribers joined through Recurly’s Hosted Payment Pages in the last three months. Pipefy reduced involuntary churn and increased recovery rates from 38% to over 70% using Recurly’s customizable dunning management. Integrations with NetSuite and Zapier made Pipefy’s billing and automation more efficient. Recurly supports Pipefy’s growth and strong customer relationships.

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PandaDoc - Computer Software - Medium

San Francisco, USA
Subscription billing automation Financial reconciliation process improvement Subscription management Finance operations

PandaDoc used Recurly to automate billing and reconciliation. Manual reconciliation time dropped from three days to one. Support tickets fell... by 50%. The new system lets PandaDoc map payments to specific accounts. This cut errors and freed up the finance team for higher-value work. PandaDoc now has a flexible billing setup that supports future growth.

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Powtoon - Computer Software - Large

Recurly helped Powtoon cut signup declines from 90% to 19% using advanced fraud prevention. Powtoon recovered hundreds of thousands in... lost revenue with Recurly’s dunning system. The platform enabled Powtoon to scale subscriptions globally, supporting tax compliance and regional payments. Flexible subscription management let Powtoon serve millions of users worldwide. Powtoon values Recurly’s partnership and ongoing support for growth.

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Information Technology and Services Case Studies and Customer Success Stories with Recurly

WineDirect - Information Technology And Services - Medium

Napa Valley, USA
Subscription billing automation Revenue recovery and churn reduction Subscription management Revenue optimization

WineDirect uses Recurly to automate its subscription billing for over 1,800 wineries. Recurly's platform saves WineDirect time and streamlines billing... with automated invoices and clear audit trails. The integration reduces involuntary churn by recovering up to 70% of failed subscription renewals. WineDirect also benefits from automated credit card updates and personalized dunning processes. The switch to a revenue-based pricing model helps maximize revenue and minimize administrative work.

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Resource Guru - Information Technology And Services - Small

London, UK
Subscription billing management Billing and payments

Recurly helped Resource Guru scale quickly by handling all their subscription billing needs. Resource Guru chose Recurly over building their... own system, saving time and money. Recurly’s features like dunning management, multi-currency support, and VAT compliance made billing easy. The platform’s strong API and PCI compliance gave Resource Guru peace of mind. Fast customer service and easy training let Resource Guru focus on growing their scheduling tool for teams.

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GatherContent - Information Technology And Services - Small

London, UK
Subscription billing management Marketing campaign tracking with coupons Subscription management Customer retention

GatherContent used Recurly to manage subscription billing and streamline their processes. They leveraged Recurly's coupon function to track marketing campaigns... and reward customers. The Account Updater and dunning features helped reduce customer churn and recover revenue from failed payments. Recurly enabled GatherContent to experiment with pricing and plans easily. This allowed the team to focus on product development and support growth.

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Userlike - Information Technology And Services - Small

Cologne, Germany
Subscription billing management Churn reduction for SaaS Subscription management Customer retention

Userlike used Recurly to manage its subscription billing as it grew into Germany's top chat solution. The company needed a... flexible platform to support global expansion and chose Recurly for its worldwide capabilities. By adding features like subscription pause and expanding messaging channels, Userlike reduced churn and doubled signups in 9 months during 2020. Content marketing and localization also fueled growth. Recurly enabled hassle-free scaling for Userlike's growing customer base.

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Pipefy - Information Technology And Services - Medium

San Francisco, USA
Subscription billing automation Churn reduction and recovery management Subscription management Customer retention

Pipefy used Recurly to automate subscription billing and manage accounts. Self-service sign-up let Pipefy grow its subscriber base, with over... a third of new users joining through hosted payment pages. Recurly’s dunning management helped Pipefy cut involuntary churn and boost recovery rates from 38% to over 70%. Integrations with NetSuite and Zapier saved time and improved efficiency. Pipefy built stronger customer relationships with personalized billing and communication.

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LiveChat - Information Technology And Services - Medium

Wroclaw, Poland
Subscription billing automation Churn reduction and revenue recovery Subscription management Customer retention

LiveChat used Recurly to overhaul its subscription billing. Before Recurly, billing was manual and confusing for customers. After switching, LiveChat... doubled its subscriber base in 18 months and now has over 30,000 subscribers. Recurly’s automation and analytics helped LiveChat reduce churn and recover hundreds of thousands of dollars monthly. The platform enabled LiveChat to launch new products and a marketplace, driving new revenue streams.

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WineDirect - Information Technology And Services - Medium

Recurly automates billing for WineDirect, saving time and increasing efficiency. WineDirect uses Recurly’s subscription management to handle billing for over... 1,800 wineries. Automated workflows and quantity-based pricing help maximize revenue and reduce manual work. Recurly’s dunning and account updater features minimize involuntary churn and recover up to 70% of failed renewals. WineDirect’s finance teams now access clean data and clear audit trails for accurate reporting.

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Smallpdf - Information Technology And Services - Medium

Zurich, Switzerland
Subscription billing automation Global payment method enablement Subscription management Revenue optimization

Smallpdf used Recurly to replace a fragile billing system during rapid growth. Recurly enabled global payments and added local payment... methods, helping Smallpdf quadruple revenue in China. The team recovered 20% of failed payments with automated dunning. Product teams could focus on innovation instead of billing. Recurly's dashboards revealed new retention opportunities and improved user experience.

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Resource Guru - Information Technology And Services - Small

Recurly helped Resource Guru launch and grow fast by handling all subscription billing needs. Resource Guru chose Recurly over building... their own system, saving time and money. Recurly delivered features like dunning management, multi-currency, VAT compliance, and strong API integration. The platform made training easy and supported global compliance. Resource Guru praised Recurly's customer service and reliability, calling it a rock-solid partner for their rapid growth.

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GatherContent - Information Technology And Services - Medium

Recurly helped GatherContent streamline subscription billing and optimize pricing. GatherContent used Recurly’s coupon function to run successful marketing campaigns and... track discounts. The Account Updater and automated dunning features recovered revenue and reduced manual work for support staff. Recurly enabled GatherContent to focus on product growth and expand globally with multi-currency support. Real-time financial reporting improved billing oversight.

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Resource Guru - Information Technology And Services - Small

Recurly helped Resource Guru scale fast by handling subscription billing. Resource Guru chose Recurly over building their own system, saving... time and money. Recurly's features like dunning management, multi-currency, and VAT compliance made billing easy. The API and customer service supported Resource Guru's growth. Training staff on Recurly was simple and fast. Resource Guru credits Recurly for enabling their rapid expansion.

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LiveChat - Information Technology And Services - Medium

Recurly helped LiveChat double its subscriber base in 18 months. LiveChat switched from manual invoicing and PayPal to Recurly for... subscription billing. Integration took less than three weeks. Recurly's tools reduced churn and recovered hundreds of thousands of dollars monthly. LiveChat now manages over 30,000 subscribers and four products using Recurly.

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Entertainment Case Studies and Customer Success Stories with Recurly

Twitch - Entertainment - Large

San Francisco, USA
Subscription payments management Customer service improvement Subscription billing Customer experience

Twitch used Recurly to simplify its payments system. The integration was fast and easy, taking less than a day. Twitch... moved resources away from payments and improved customer service response times. The team could focus more on core products and services. Recurly's API and scaling technology were key reasons for the switch.

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Sonicbids - Entertainment - Small

Boston, USA
Subscription billing management PCI compliance for online payments Subscription management Payment security

Sonicbids uses Recurly to manage subscription billing for over half a million music acts. The platform helps Sonicbids offer career... management tools and analytics to artists. Recurly provides strong customer support and detailed business reports. PCI compliance is easier with Recurly.js, which keeps payment data secure. Sonicbids depends on Recurly for dunning and integration features.

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Twitch - Entertainment

Recurly helped Twitch manage its subscription payments. Twitch chose Recurly for its simple API, responsive support, and strong scaling technology.... Integration was fast and easy, taking less than a day. Twitch moved resources away from payments and improved customer service. The team saved significant time compared to building their own system.

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Cinemark - Entertainment - Very Large

Recurly powers Cinemark Movie Club, helping it reach over 1. 45 million members and achieve an industry-leading retention rate. Cinemark...uses Recurly’s subscription management tools for flexible features like credit rollover and subscription pause. Customized dunning strategies and analytics drive deep member engagement and retention. The platform supports steady 12% year-over-year growth and enables personalized experiences for members.

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Paramount+ - Entertainment - Large

New York, USA
Subscription billing consolidation Unified payment experience for digital content Subscription management Customer experience

Paramount+ used Recurly to unify subscription billing across its digital content brands. The goal was to create a simple, consistent... payment experience for subscribers. Recurly enabled fast implementation and easy onboarding for multiple properties. The unified platform improved PCI compliance and risk management. Paramount+ saw better efficiency and knowledge sharing across teams. Recurly's support helped Paramount+ handle major content launches and spikes in subscriber traffic.

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HockeyTV - Entertainment - Small

Ann Arbor, USA
Subscription plan management for streaming Subscription management

HockeyTV switched from pay-per-view to a subscription model using Recurly. They needed a flexible billing solution to support different plans... and international payments. Recurly's API and support made setup easy and fast. After switching, HockeyTV saw more viewers per game and higher revenue. Customer care requests dropped. Recurly lets HockeyTV offer thousands of live games to fans worldwide.

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Cinemark - Entertainment - Large

Plano, USA
Subscription loyalty program management Personalized retention strategy for memberships Customer retention Subscription management

Cinemark used Recurly to launch Movie Club, a subscription-based loyalty program. The platform enabled flexible features like credit rollover, benefit... sharing, and subscription pausing. Cinemark tailored payment recovery and dunning strategies for different member plans. With Recurly’s analytics, they personalized member experiences and tracked engagement. Movie Club grew to over 1.45 million members and achieved a 12% year-over-year growth rate with industry-leading retention.

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Sonicbids - Entertainment - Medium

Recurly helps Sonicbids recover 8% of credit card transactions each month. Sonicbids uses Recurly for seamless subscription billing and PCI... compliance. The Recurly.js module lets Sonicbids accept payments without storing card data. Sonicbids values Recurly's strong customer support and integration features. Recurly provides clear business reports for Sonicbids' subscription service.

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Twitch - Entertainment - Large

Recurly helped Twitch simplify subscription payments. Twitch chose Recurly for its easy API, fast support, and strong scaling. Integration took... less than a day with Recurly.js and clear documentation. Twitch moved resources away from payments and improved customer service. They now focus more on products and services, not payment mechanics.

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HockeyTV - Entertainment - Medium

Recurly helped HockeyTV switch from pay-per-view to a subscription model. HockeyTV needed flexible subscription billing for 500,000 fans. Recurly's API... and easy setup let them launch fast and adapt plans. HockeyTV saw more viewers per game, higher revenue, and fewer support requests. Features like coupons and add-ons gave fans more ways to watch live hockey.

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Paramount+ (formerly CBS Interactive) - Entertainment - Very Large

Recurly helped Paramount+ unify subscription billing across all digital properties. The platform made payments simple and consistent for subscribers. Paramount+... valued Recurly's fast implementation, ease of use, and strong customer support. The unified system improved PCI compliance and risk management. Teams became more efficient and shared knowledge. Recurly ensured stable performance during major content launches and high-traffic events.

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Consumer Goods Case Studies and Customer Success Stories with Recurly

Dieux - Consumer Goods - Small

New York, USA
Subscription model launch for skincare Subscription management Ecommerce growth

Dieux used Recurly Commerce to launch its first subscription model. The team wanted an easy-to-use platform for both customers and... staff. After switching, Dieux gained over 1,000 subscribers in three weeks. They saw more than 200 new daily sign-ups. The platform's dashboard and self-service options made managing subscriptions simple. Dieux credits Recurly Commerce for fast growth and happy customers.

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Scentbird - Consumer Goods - Medium

New York, USA
Subscription billing automation Churn reduction for consumer subscriptions Subscription management Customer retention

Scentbird used Recurly to scale its fragrance subscription business. They needed precise billing and seamless order processing to keep up... with growth. Recurly helped Scentbird reduce churn and improve customer retention with flexible payment options and AI-driven insights. Adding Apple Pay led to a big increase in sales. Scentbird now plans to expand globally with Recurly's support.

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FabFitFun - Consumer Goods - Medium

Los Angeles, USA
Payment failure recovery for subscriptions Churn reduction for membership services Subscription management Customer retention

FabFitFun used Recurly to solve payment failures as its membership grew to over a million. Recurly built a custom retry... model using machine learning to recover failed transactions. This solution increased revenue recovery and improved subscriber retention. FabFitFun also reduced churn by focusing on member needs and offering flexible options. The company credits Recurly for helping it adapt quickly and keep members loyal.

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PupBox - Consumer Goods - Small

San Diego, USA
Subscription billing flexibility for pet boxes Promotional discount management for subscriptions Subscription management Customer retention

Recurly helped PupBox double its active subscriber count by enabling flexible subscription billing. Before Recurly, PupBox struggled with high churn... and limited plan options. Switching to monthly billing for longer-term plans made it easier for customers to commit. PupBox also used Recurly to offer targeted promotions and discounts, boosting acquisition and retention. Customization features let PupBox tailor each box to a puppy’s needs, supporting growth and higher customer lifetime value.

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Scentbird - Consumer Goods - Medium

Recurly helped Scentbird scale its fragrance subscription business by streamlining billing and automating order processing. Scentbird used Recurly to personalize... subscriptions, cut churn, and boost revenue. Adding Apple Pay with Recurly led to a big increase in sales. AI-driven insights from Recurly Compass support smarter decisions and global expansion. Scentbird now offers flexible payments and seamless customer experiences.

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Kudos - Consumer Goods - Small

Recurly Commerce helped Kudos double their subscription revenue and increase average order value by 102% within three months. Kudos switched from... Recharge to Recurly Commerce to fix checkout issues and reduce customer support tickets. The seamless Shopify integration and intuitive shopper portal led to a dramatic drop in login-related support requests. Kudos now enjoys easier app integrations, faster support, and more first-time customers choosing subscriptions. The result is stronger customer relationships and rapid business growth.

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BARK (BarkBox) - Consumer Goods - Medium

New York, USA
Subscription billing automation Order fulfillment process automation Subscription management Order fulfillment

BARK uses Recurly to manage subscription billing for over three million subscribers. The company switched to automatic fulfillment, so new... boxes ship right away. Recurly’s API and webhooks help BARK automate order processing and renewals. BARK can focus on customer experience and launch new products quickly. The partnership lets BARK experiment with new subscription models and sales channels, driving growth.

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Kudos - Consumer Goods - Small

Boston, USA
Subscription checkout experience improvement Customer support ticket reduction Subscription management Customer experience

Kudos used Recurly Commerce to fix major checkout and login issues. After switching from Recharge, they saw a 200% increase... in subscription revenue and a 102% rise in average order value. Customer support tickets dropped sharply, especially for login problems. The seamless Shopify integration and easy app connections made managing subscriptions simple. More first-time buyers chose subscriptions, helping Kudos double their business in just three months.

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FabFitFun - Consumer Goods - Large

Recurly helped FabFitFun recover lost revenue by building a custom retry model using machine learning. FabFitFun faced payment failures as... it grew to over a million subscribers. Recurly's solution improved payment success and increased monthly revenue. The member-centric approach reduced churn and kept members loyal. FabFitFun quickly adapted to member needs, especially during the COVID-19 pandemic.

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PupBox - Consumer Goods - Small

Recurly helped PupBox double its active subscriber count by enabling flexible billing and subscription management. PupBox switched from upfront payments... to monthly billing for longer-term plans, making it easier for customers to commit. This reduced churn and improved retention. Recurly's promotion engine let PupBox offer discounts and test marketing strategies. PupBox also improved payment reliability with Recurly's gateway failover feature.

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Dieux - Consumer Goods - Small

Recurly Commerce helped Dieux gain over 1000 subscribers in just 3 weeks. Dieux switched to subscriptions after customer feedback. The... platform made subscription management easy for their small team. Dieux saw 200+ new daily subscribers after launch. Features like an intuitive dashboard and self-service options improved customer experience.

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Marketing and Advertising Case Studies and Customer Success Stories with Recurly

Black Propeller - Marketing And Advertising - Small

Recurly helped Black Propeller double its revenue in 2020 and cut billing time by 95%. The agency switched from manual... billing and spreadsheets to Recurly’s automated subscription management. Integration with QuickBooks and flexible payment gateways reduced processing fees. Black Propeller now spends less than an hour per month on billing. The team uses Recurly’s analytics to track churn, MRR, and ARR for better business insights.

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Unbounce - Marketing And Advertising - Medium

Vancouver, Canada
Automated revenue recovery for subscriptions Churn reduction for recurring billing Subscription billing management Customer retention

Unbounce used Recurly to reduce involuntary churn from failed payments. Before Recurly, 20% of Unbounce's cancellations were due to billing... errors or expired cards. Recurly's Revenue Optimization Engine automated revenue recovery and provided insights for targeted customer outreach. Unbounce saw a 19% year-over-year increase in recovered revenue. Half of failed accounts were recovered within two days. The team also improved PCI compliance and personalized customer experiences.

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Digital Reach - Marketing And Advertising - Small

San Francisco, USA
Subscription management automation Revenue analytics and reporting Subscription management Revenue analytics

Recurly helped Digital Reach, a San Francisco-based digital marketing agency, replace a clunky subscription management tool. The intuitive interface made... onboarding fast and easy for their team. Recurly’s reporting and analytics gave clear insights into revenue and churn rates. Automated services like account updater and dunning improved payment collection. Fast support and automation freed up time for core business growth.

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Black Propeller - Marketing And Advertising - Small

USA
Subscription billing automation for agencies Subscription management Revenue analytics

Recurly helped Black Propeller automate its billing, cutting billing time by 95%. The agency switched from manual processes and spreadsheets... to a fully automated subscription management platform. This change let them focus on growth and gave them new insights into revenue and customer retention. Black Propeller doubled its revenue the year it started using Recurly. The platform also improved revenue recovery and reduced stress from chasing unpaid invoices.

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Tailor Brands - Marketing And Advertising - Medium

Recurly helps Tailor Brands manage global subscription payments and reduce churn. Tailor Brands needed flexible payment models, an intuitive API,... and strong decline management. Recurly's platform supports over 30 currencies and offers custom fields, webhooks, and coupon functions. Decline management features recovered over five times the cost of Recurly's service in 2018. Tailor Brands values Recurly's ease of use and global reach for subscription management.

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Audiense - Marketing And Advertising - Medium

Recurly helped Audiense manage rapid growth by streamlining subscription billing and customer invoicing. Audiense used Recurly to handle thousands of... customers on flexible plans, reducing administrative work and improving customer experience. The platform enabled quick, accurate customer setup and billing, supporting expansion into new EU markets. Audiense maintained team size while growing their customer base, thanks to Recurly's easy integration and VAT expertise.

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Digital Reach - Marketing And Advertising - Small

Recurly helped Digital Reach, a San Francisco marketing agency, replace a clunky subscription management tool. The intuitive interface made onboarding... fast and easy. Recurly's analytics gave clear insights into revenue and churn rates. Automated services improved payment collection and saved time. Superior support and efficient tools gave Digital Reach a competitive edge.

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Internet Case Studies and Customer Success Stories with Recurly

Sittercity - Internet - Medium

Chicago, USA
Subscription billing management Fraud prevention for online services Revenue recovery Fraud prevention

Sittercity used Recurly to manage its subscription billing and fight fraud. After switching from a homegrown system, Sittercity integrated Recurly’s... API and coupon features. Recurly’s anti-fraud tools cut fraudulent signups by 70% in one month. Automated dunning and revenue recovery processes now recover 7% of revenue monthly. Sittercity can now focus on growing its core service instead of managing billing issues.

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Birdeye - Internet - Medium

Palo Alto, USA
Subscription billing management Revenue recovery automation Subscription management Revenue optimization

Birdeye uses Recurly to manage its subscription billing for over 60,000 businesses. The company needed a simple, reliable way to... collect recurring payments and reduce involuntary churn. Recurly’s Account Updater and Salesforce integration help Birdeye recover revenue and streamline billing. The platform supports Birdeye’s growth plans, including new pricing tiers and ERP integration. Birdeye’s CFO says Recurly makes billing easy and supports their rapid expansion.

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Powtoon - Internet - Medium

London, UK
Subscription management for SaaS Payment fraud prevention and revenue recovery Subscription billing Fraud prevention

Powtoon used Recurly to overhaul its subscription management for over 50 million users. After switching from a legacy system, Powtoon... quickly integrated Recurly to support global payments and complex subscription tiers. Recurly's fraud prevention tools cut signup decline rates from 90% to 19% nearly overnight. The dunning system helped recover hundreds of thousands of dollars in declined payments. Powtoon now delivers seamless subscription experiences worldwide, supporting growth and customer satisfaction.

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Tailor Brands - Internet - Medium

Tel Aviv, Israel
Subscription billing management Payment failure recovery Subscription management Revenue recovery

Recurly helps Tailor Brands manage subscriptions for over seven million users. Tailor Brands needed flexible payments, global currency support, and... an easy API. Recurly’s platform enabled smooth payment processing and reduced involuntary churn. Custom fields and webhooks improved subscription management. Recurly’s decline management recovered over five times its cost in lost revenue for Tailor Brands.

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Sittercity - Internet - Medium

Chicago, USA
Subscription billing management Fraud prevention for online services Billing & payments Churn & retention

Sittercity switched from a homegrown subscription billing system to Recurly. Their old system could not keep up with their fast... growth or business needs. Recurly offered a flexible API and easy-to-use interface. Sittercity saw strong results with Recurly’s fraud prevention and revenue recovery tools. The platform helps Sittercity manage complex subscription billing for millions of families.

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Audiense - Internet - Small

London, UK
Subscription billing management Customer onboarding automation Subscription management Customer experience

Audiense used Recurly to manage its subscription billing for thousands of global customers. Before Recurly, Audiense struggled with complex invoicing... and billing tasks that slowed growth. Recurly made it easy to handle many price plans and onboard hundreds of new customers quickly. The platform let Audiense keep a small team while supporting rapid growth. Audiense improved customer experience and billing accuracy with Recurly.

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Disciple Media - Internet - Small

London, UK
Subscription billing management for SaaS Revenue recovery and churn prevention Subscription management Revenue operations

Disciple Media used Recurly to manage its SaaS subscription billing. The company switched from manual tracking and Chargebee to Recurly... for better flexibility and ease of use. With Recurly, Disciple Media grew to over $4 million in annual recurring revenue and achieved a 90% trial-to-paid conversion rate. Recurly's integrations and dunning features helped reduce involuntary churn to zero since July 2020. The finance team relies on Recurly for reporting, customer support, and revenue recovery.

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Education Case Studies and Customer Success Stories with Recurly

TeacherVision - Education - Medium

Recurly helped TeacherVision save 56% of at-risk invoices in six months. TeacherVision switched to Recurly for better subscription analytics and... reporting. The platform reduced involuntary churn to less than 1%. Flexible plan testing and global payment gateways supported growth. TeacherVision now focuses on helping teachers, not building billing systems.

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My Music Workshop - Education - Small

San Diego, USA
Subscription billing for online education Payment recovery and churn reduction Subscription management Customer retention

Recurly helped My Music Workshop recover 279% more revenue in just 30 days. The company moved from in-person classes to... a global subscription platform during the pandemic. Recurly's migration team made switching platforms easy for families. The Navigate program taught best practices for payment recovery and reduced churn. My Music Workshop now serves subscribers in over 60 countries, focusing on music education for kids.

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TeacherVision - Education - Medium

Boston, USA
Subscription analytics and churn reduction Subscription plan testing and optimization Subscription management Churn reduction

TeacherVision used Recurly to improve its subscription business. The company needed better data and analytics to track conversion rates and... reduce churn. With Recurly, TeacherVision saved 56% of at-risk invoices in six months. They reduced involuntary churn to less than 1%. The team can now test plans and pricing easily. Recurly’s dashboards help them find growth opportunities and manage global operations.

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My Music Workshop - Education - Small

Recurly helped My Music Workshop recover 279% more revenue in just 30 days. The company moved from in-person classes to... a global subscription platform during the pandemic. Recurly's migration and Navigate programs made payment recovery and subscriber management easy. The small team scaled to serve 60+ countries with seamless subscriber migration. Recurly enabled My Music Workshop to focus on music education and global growth.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Recurly

Returnloads.net - Transportation/Trucking/Railroad - Small

UK
Subscription billing automation Revenue recovery for failed payments Subscription management Revenue optimization

Returnloads. net used Recurly to improve subscription management. Before Recurly, they struggled with manual invoicing and lacked customer insights. With...Recurly, they gained robust analytics and automated processes. They recovered more revenue, increasing from £300 to £2700 in the first month. The platform's flexibility helped them experiment with pricing and plans. Recurly now supports their growth and gives them a competitive edge in the UK freight market.

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Tai Software - Transportation/Trucking/Railroad - Small

USA
Subscription billing automation Decline management for payment recovery Subscription management Revenue optimization

Recurly helped Tai Software recover 73% of past-due customer payments in six months. Tai Software used Recurly to automate and... streamline its subscription billing and management. This led to a 10% increase in revenue processed. The platform gave Tai Software better customer insights and improved billing management. Tai Software now manages plans, collects payments, and reduces costs more easily. The company saw more upgrades and plan changes from its subscribers.

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Returnloads.net - Transportation/Trucking/Railroad - Medium

Recurly helped Returnloads. net recover over £3625 per month in lost revenue, up from £300 before. The platform automated subscription...billing and improved payment visibility. Analytics in Recurly made it easy to track customer retention and seasonality. Flexible subscription management let Returnloads.net quickly adapt plans and pricing. Fast gateway changes and VAT support simplified operations. Recurly gave Returnloads.net a strong edge over competitors.

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Publishing Case Studies and Customer Success Stories with Recurly

The Cook Political Report - Publishing - Small

Washington, USA
Subscription billing automation Flexible payment management Subscription management Revenue optimization

Recurly helped The Cook Political Report double its annual plan subscriptions in the first month and nearly triple them in four months. Monthly subscriptions grew... eight-fold, reaching 800 in October 2018. The platform enabled flexible payment options, automated dunning, and self-serve features, reducing churn and support calls. Staff could focus on content, not manual payment processes. Recurly’s hosted payment pages and account updater streamlined subscriber management.

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The Cook Political Report - Publishing - Small

Recurly helped The Cook Political Report double monthly revenue and nearly triple it in four months. The platform replaced manual,... confusing payment processes with automated subscription management. Subscribers now enjoy flexible payment options and self-serve features. Recurly's dunning and revenue optimization tools reduced churn and recovered lost revenue. The Cook Political Report quickly launched new plans and improved subscriber experience.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Recurly

HeatSense - Health, Wellness And Fitness - Small

USA
Subscription management for wearable platform Subscription management Health technology

HeatSense used Recurly to launch a wearable platform for athlete safety. The founder needed a way to manage both B2B... and B2C subscriptions without building custom tools. Recurly handled memberships, renewals, and Shopify integration out of the box. This let HeatSense focus on athlete health, not billing. The partnership helped the startup scale quickly as demand for heat safety grew.

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HeatSense - Health, Wellness And Fitness - Small

HeatSense uses Recurly to manage subscriptions for its athlete safety platform. The company needed a solution that could handle both... B2B and B2C memberships and integrate with Shopify. Recurly powers HeatSense's recurring revenue, automates renewals, and manages customer workflows. This lets HeatSense focus on building its wearable tech for athlete safety. The partnership supports HeatSense as it grows and adapts to changing climate needs.

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Apparel & Fashion Case Studies and Customer Success Stories with Recurly

Nuuly - Apparel & Fashion - Large

Recurly helped Nuuly grow over 50% in one year by powering its subscription management. Nuuly used Recurly to launch features... like "Check My Return," which lets customers unlock their next shipment as soon as UPS scans their return. This made the rental process faster and kept wardrobes in constant rotation. Nuuly also expanded into resale with The Thrift Shop, using Recurly for seamless payments. The partnership enabled Nuuly to scale, innovate, and deliver a customer-first experience in fashion.

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Nuuly - Apparel & Fashion - Medium

Philadelphia, USA
Subscription management for fashion rentals Resale transaction processing Subscription management Customer experience

Nuuly uses Recurly to power its fashion rental subscription service. The platform helps Nuuly offer a seamless, flexible experience for... customers. Real-time order tracking and features like "Check My Return" keep users engaged. Recurly supports Nuuly’s expansion into resale with The Thrift Shop. Nuuly saw over 50% growth in the last year with Recurly’s subscription management.

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Consumer Electronics Case Studies and Customer Success Stories with Recurly

Fi - Consumer Electronics - Medium

New York, USA
Subscription billing automation Pet wellness platform management Subscription management Customer engagement

Fi used Recurly to manage its subscription billing for the Fi Collar, a GPS pet tracker. Recurly automated payments, renewals,... and retention workflows. This let Fi focus on customer experience and innovation. Fi expanded its offerings to include microchips and health supplements. Subscribers enjoy flexible plans and a strong community. The partnership made complex subscriptions feel simple for both Fi and its customers.

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Other Industry Case Studies and Success Stories with Recurly

Output - Music Software - Small

Los Angeles, USA
Subscription payment failure management Customer retention for SaaS subscriptions Subscription management Churn reduction

Output used Recurly to cut credit card declines by 45%. Before Recurly, Output struggled with high payment failures using WooCommerce.... Recurly's retry system and dunning features helped Output recover more payments and reduce involuntary churn. Output also improved customer engagement with frequent updates and better subscription management. 90% of customers returned after using Recurly’s pause features.

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